How useful are Verizon Media's engagement feeds to ESPs and clients?

Summary

Verizon Media's engagement feeds offer valuable data on user engagement, deliverability, and authentication. They provide metrics on complaints, spam traps, and authentication failures, allowing senders to proactively manage email performance and identify issues. However, their usefulness is contingent on several factors. ESPs and clients must have the expertise and resources to analyze and act on the data. Small senders might find the data less valuable due to limited volume. A key limitation is the lack of direct integration with common email marketing platforms, necessitating manual processing. Understanding recipient interaction and low click-throughs diminishes the feed's utility. Access also requires meeting volume and authentication criteria.

Key findings

  • Provides Granular Data: Engagement feeds offer detailed data on user engagement and deliverability.
  • Requires Expertise: Analyzing and acting on data effectively requires expertise and resources.
  • Helps Identify Issues: The data facilitates proactive identification and remediation of deliverability problems.
  • Proactive Issue Identification: Feeds help in proactively identifying and addressing deliverability problems.

Key considerations

  • Resource Intensive: Utilizing the feeds effectively requires significant time and analytical resources.
  • Integration Challenges: The lack of direct integration with platforms can complicate data processing.
  • Relevance to Sender Size: Smaller senders may not find sufficient value in the data due to volume limitations.
  • Actionability is key: Success depends on the ability to analyze and act on the data effectively.

What email marketers say
10Marketer opinions

Verizon Media's engagement feeds offer valuable insights into user engagement and deliverability issues, providing metrics on complaints, spam traps, and authentication. Their usefulness to ESPs and clients varies. Some find the aggregated data beneficial for identifying campaigns needing review, while others, particularly smaller senders or those lacking analytical resources, may find them less valuable. A key limitation is the lack of direct integration with common email marketing platforms, necessitating manual processing. The actionability of the data depends on the recipient's ability to turn it into practical improvements, and they are more granular than traditional feedback loops.

Key opinions

  • Valuable Insights: Engagement feeds offer metrics on user engagement, complaints, and authentication failures.
  • Actionable Data: The data's usefulness depends on the sender's ability to translate it into actionable improvements.
  • Granular Data: Engagement feeds provide more granular data compared to traditional feedback loops.
  • ESPs Benefit: Useful indicator for ESP's to see which customers or campaigns need review or remediation.

Key considerations

  • Actionability is key: Success depends on the ability to analyze and act on the data effectively.
  • Integration Limitations: Lack of direct integration with platforms requires manual data processing.
  • Small Senders: May be less valuable for small senders due to limited data volume.
  • Client Focus: Clients often need to drill down to specific 'who' and 'why' data points.
Marketer view

Email marketer from Email Marketing Forum answers that the usefulness of Verizon Media's engagement feed data depends on the sender's ability to translate the data into actionable steps to improve their email program.

February 2024 - Email Marketing Forum
Marketer view

Marketer from Email Geeks responds that he is only seeing this from his end as the technician and when a client reaches out they typically want to drill down to the "Who" and "Why". This supports the question of usefulness.

December 2024 - Email Geeks
Marketer view

Email marketer from ValGeisler.com responds that the engagement feeds allow senders to proactively manage their email performance and improve overall deliverability by giving insights into user behavior.

November 2023 - ValGeisler.com
Marketer view

Marketer from Email Geeks shares it's a useful indicator of customers/campaigns that need review/remediation/investigation.

April 2021 - Email Geeks
Marketer view

Marketer from Email Geeks shares that as an ESP he can't think of the aggregated data being of great use to them or their clients, but maybe he is wrong.

January 2023 - Email Geeks
Marketer view

Email marketer from Only Influencers shares that Verizon Media's engagement feed provides daily metrics about user engagement with emails, including complaints, spam trap hits, authentication failures, and delivery issues, allowing senders to identify and address problems.

June 2023 - Only Influencers
Marketer view

Email marketer from Stack Overflow explains that one limitation is the lack of direct integration with common email marketing platforms, requiring manual data processing and analysis.

April 2024 - Stack Overflow
Marketer view

Email marketer from EmailVendorSelection explains that the Verizon Media engagement feed helps monitor sender reputation and identify deliverability issues early, but its usefulness depends on the sender's ability to act on the data provided.

June 2022 - EmailVendorSelection
Marketer view

Email marketer from Reddit shares that for small senders, the Verizon Media engagement feeds might be less valuable due to the limited data volume and the effort required to analyze the information effectively.

January 2023 - Reddit
Marketer view

Email marketer from Quora shares that Verizon Media's engagement feeds provide more granular data compared to traditional feedback loops, allowing for quicker identification of specific issues affecting deliverability.

December 2023 - Quora

What the experts say
2Expert opinions

Experts agree that the usefulness of Verizon Media's engagement feeds hinges on the recipient's ability to analyze and act on the provided data. If ESPs and clients possess the expertise and resources to translate the data into improved sending practices, the feeds can be valuable. Understanding recipient interaction is crucial, and the feed's utility diminishes if click-through rates are low, suggesting limited recipient engagement.

Key opinions

  • Expertise Required: ESPs and clients need the expertise and resources to analyze and act on the data.
  • Actionable Data: The feed's value depends on the ability to improve sending practices based on the data.
  • Low Engagement = Low Value: If click-through rates are low, the feed's utility diminishes.

Key considerations

  • Resource Allocation: Assess whether you have the necessary resources to effectively utilize the feed's data.
  • Actionable Insights: Determine whether the data leads to actionable insights that can improve sending practices.
  • Engagement Analysis: Monitor click-through rates to ensure recipients are actively engaging with your emails.
Expert view

Expert from Word to the Wise explains that engagement feeds can help senders understand how their recipients are interacting with their mail and if people are not clicking through to a website in the email then it's not a useful feed.

August 2023 - Word to the Wise
Expert view

Expert from Spam Resource explains that Verizon Media's engagement feeds can be valuable if ESPs and clients have the expertise and resources to analyze and act upon the data to improve their sending practices.

November 2023 - Spam Resource

What the documentation says
3Technical articles

Verizon Media's documentation outlines that their engagement feeds provide aggregated data on user interactions (complaint rates, spam traps, authentication results) to help senders proactively identify and address deliverability issues, ultimately improving inbox placement and email performance. Access requires signup via the Verizon Media Postmaster website and meeting specific volume and authentication criteria.

Key findings

  • Data Provided: Engagement feeds offer aggregated data on user interaction metrics.
  • Proactive Issue Identification: Feeds help in proactively identifying and addressing deliverability problems.
  • Improved Inbox Placement: Addressing issues can ultimately improve inbox placement and email performance.

Key considerations

  • Access Requirements: Senders must sign up and meet volume and authentication criteria to access the feeds.
  • Action Required: The data requires action from the sender to improve deliverability.
  • Verizon Media Users Only: The data is limited to Verizon Media user interactions.
Technical article

Documentation from Verizon Media Postmaster shares that the engagement feeds provide senders with aggregated data on how Verizon Media users are interacting with their emails, including complaint rates, spam trap hits, and authentication results.

July 2024 - Verizon Media Postmaster
Technical article

Documentation from Verizon Media Postmaster explains that the data from engagement feeds helps senders to proactively identify and address deliverability issues, ultimately improving inbox placement and email performance.

February 2023 - Verizon Media Postmaster
Technical article

Documentation from Verizon Media Postmaster explains that to access the engagement feeds, senders must sign up through the Verizon Media Postmaster website and meet certain volume and authentication requirements.

June 2024 - Verizon Media Postmaster