How do I contact Proofpoint about IP address listing issues and what information should I provide?

Marketer from Email Geeks shares that Proofpoint does respond and suggests explaining your mail flow when requesting more information to distinguish yourself from spammers.

Email marketer from StackOverflow shares that including SPF, DKIM, and DMARC records in your communication helps demonstrate your commitment to email authentication, which Proofpoint appreciates.

Email marketer from Litmus suggests using their service to check if your emails are properly authenticated before contacting Proofpoint.

Email marketer from Talos Intelligence shares that checking your IP reputation on their site can give you an idea of your standing with security vendors like Proofpoint.

Email marketer from Sender Score suggests using their tool to assess your sender reputation before contacting Proofpoint.

Email marketer from Reddit explains that Proofpoint's response times can vary but suggests following up after a week if you haven't received a reply.

Email marketer from EmailGeeks forum explains that Proofpoint responds and suggesting that when requesting more information, explain your mail flow etc to help them distinguish you from a spammer.

Email marketer from EmailGeeks forum warns against starting an email with a lengthy explanation of your business model, as it's often counterproductive.

Email marketer from MXToolbox responds that before contacting Proofpoint, check your IP's reputation on various blocklists and address any issues found.

Email marketer from MailChannels shares that if you are using their outbound filtering service, they can assist in communicating with Proofpoint on your behalf.

Expert from Word to the Wise responds that understanding your sender reputation and addressing issues proactively is crucial before contacting providers like Proofpoint. Checking your IPs against known blacklists is also important.

Expert from Email Geeks warns against starting an email to Proofpoint with "let me tell you about my business model".

Expert from Spamresource explains that engaging with blocklists like those influencing Proofpoint requires understanding their policies, providing clear evidence of remediation efforts, and maintaining a professional tone.

Expert from Email Geeks suggests using postmaster@proofpoint to contact them and following up on form submissions. They explain Proofpoint bought a DNSBL and that network of traps feeds into their reputation score.

Documentation from Proofpoint Knowledge Base states that you can request delisting through their IP Reputation Lookup tool, but they require detailed justification for why the IP should be removed.

Documentation from Spamhaus explains that if Proofpoint uses their data, you need to follow Spamhaus's delisting process, which includes identifying the reason for listing and resolving the issue.

Documentation from Return Path explains that being certified by them can improve your email deliverability with providers like Proofpoint.

Documentation from Proofpoint Support details that contacting them for IP reputation issues is best done through their support portal, providing details about your sending infrastructure and the nature of the listing.