How can I contact ProofPoint support to resolve email delivery issues?

Marketer from Email Geeks asks which part of Proofpoint is causing the issue (Proofpoint or Cloudmark) to help identify the problem.

Email marketer from EmailDiscussions forum user DeliverNow suggests to carefully examine the bounce message received from ProofPoint to identify the specific reason for the block. This information is crucial when contacting support, as it allows them to quickly diagnose and address the issue. <https://www.emaildiscussions.com/>

Email marketer from DNSQueries forum user BlockListHelp explains to visit ProofPoint support and specifically request delisting for your IP address. Providing detailed information regarding legitimate email practices and ensuring compliance with email sending standards is very important. <https://dnsqueries.com/en/forum/>

Email marketer from LinkedIn user EmailPro suggests searching for ProofPoint employees, particularly those in support or technical roles, on LinkedIn and directly messaging them to inquire about your delivery issues. This may yield a faster response than the standard channels. <https://www.linkedin.com/>

Email marketer from EmailGeekForum user DeliveryExpert recommends utilizing ProofPoint's false positive reporting mechanism, usually found within the support portal, to report emails incorrectly flagged as spam. Providing detailed logs and reasons for the false positive is crucial. <https://www.emailgeeks.community/>

Email marketer from Reddit user u/EmailHelp suggests trying to directly email ProofPoint's postmaster address (postmaster@proofpoint.com) as an alternative to the support portal, especially for urgent delivery problems. They note this is more effective for immediate attention to blocklist issues. <https://www.reddit.com/>

Marketer from Email Geeks suggests trying to contact ProofPoint support via email at postmaster@proofpoint.com.

Email marketer from Quora user EmailSolutions recommends improving your sender reputation by following email best practices, such as authenticating your email with SPF, DKIM, and DMARC. This can help prevent your emails from being flagged as spam by ProofPoint and other email security systems. <https://www.quora.com/>

Email marketer from ProofPoint Support advises to submit a support ticket through the ProofPoint support portal for any email delivery issues. Ensure to provide detailed information, including sender and recipient addresses, date/time stamps, and full bounce messages or error codes. <https://support.proofpoint.com/>

Email marketer from StackExchange user EmailGuru suggests checking the ProofPoint website for a 'Contact Us' page or a list of regional offices. They advise looking for direct phone numbers or email addresses listed there, as these might offer quicker assistance. <https://stackexchange.com/>

Expert from Spam Resource explains that for specific delisting requests from ProofPoint, it's crucial to utilize their designated channels, often involving submitting a request through their support portal or using their delisting request form, providing detailed information about the IP address or domain in question, and demonstrating adherence to best email practices. <https://www.spamresource.com/2011/11/ip-address-delisting-request-template/>

Expert from Email Geeks mentions that ProofPoint support can be slow and advises to keep trying to contact them.

Documentation from ProofPoint TAP API documentation outlines using the Threat Automated Platform API to potentially automate support inquiries or pull data useful for resolving delivery issues. This is applicable if you have a TAP license and technical expertise. <https://www.proofpoint.com/us/products/threat-protection/threat-intelligence-platform>

Documentation from ProofPoint Essentials documentation outlines how to directly call ProofPoint support through a listed international phone number for customers outside of the US if there are any email deliverability issues. <https://www.proofpoint.com/us/products/email-security/essentials>

Documentation from ProofPoint's DNSBL Lookup Tool explains how to use the tool to check if your IP address or domain is listed on ProofPoint's blocklists. If listed, it provides instructions or links to dispute the listing or request removal. <https://www.proofpoint.com/us/threat-lookup>

Documentation from ProofPoint Knowledge Base explains the steps to log into the ProofPoint Support Portal using your account credentials, navigate to the 'Create a Case' section, and fill out the required fields to submit your issue. <https://help.proofpoint.com/>