How to contact Proofpoint about IP blocks and understand dynamic block behavior?
Summary
What email marketers say6Marketer opinions
Email marketer from StackOverflow user suggests reviewing bounce messages for specific reasons cited by Proofpoint. They recommend ensuring proper SPF, DKIM, and DMARC records are in place and correctly configured, as well as monitoring sending reputation.
Email marketer from Mailhardener answers that understanding dynamic IP block behavior can be very confusing, blocks are often temporary and can be triggered by short periods of spam complaints or changes in content. Consistent monitoring and adherence to best practices are key to preventing future blocks.
Email marketer from EmailGeeks Forum answers that engaging with Proofpoint's postmaster can help clarify specific issues and improve sender reputation. Provide detailed logs and address any concerns promptly to demonstrate a commitment to best practices.
Email marketer from Reddit user shares that dynamic IP blocking often occurs due to sudden spikes in sending volume or changes in sending patterns. They suggest gradually increasing sending volume and closely monitoring deliverability rates.
Email marketer from Email on Acid answers that sender reputation is crucial for email deliverability. Monitor your sender score using tools like Sender Score or Reputation Authority. Positive engagement, low complaint rates, and consistent sending volumes contribute to a healthy reputation.
Email marketer from SendGrid shares that email deliverability involves a number of factors: sender reputation, authentication, content, and engagement. SendGrid recommends monitoring your sender score, authenticating your emails with SPF, DKIM, and DMARC, and creating engaging content.
What the experts say4Expert opinions
Expert from Spamresource explains that, while not directly addressing contact methods, they stress the importance of understanding Proofpoint's detection methods and adjusting sending practices accordingly to maintain good deliverability. They imply that understanding their filters helps prevent blocks.
Expert from Email Geeks explains that blocks are dynamic, meaning if it's not blocked now, it doesn't mean it wasn't blocked previously. They also note that most blocks these days are dynamic, even many Spamhaus/SBL listings.
Expert from Email Geeks shares that you can email <mailto:postmaster@proofpoint.com|postmaster@proofpoint.com> to troubleshoot and prevent future blocks. They mention that the address is actively monitored and the team is helpful.
Expert from Word to the Wise answers that blocklist behavior, including dynamic blocking, is complex and often based on a combination of factors. They do not specifically mention contacting Proofpoint but highlight the importance of good list hygiene, compliant sending practices, and monitoring feedback loops to maintain a positive sending reputation and avoid blocks in the first place.
What the documentation says3Technical articles
Documentation from Proofpoint answers that Proofpoint offers a postmaster email address (postmaster@proofpoint.com) for senders experiencing deliverability issues. They recommend providing detailed information about the issue, including bounce messages and IP addresses, for faster resolution.
Documentation from Proofpoint Support explains that Proofpoint's IP reputation system dynamically assesses IP addresses based on various factors including sending volume, content, and user engagement. Reputation can fluctuate, and a 'not blocked' status does not guarantee future acceptance.
Documentation from Proofpoint IP Check Tool explains that Proofpoint provides a tool (ipcheck.proofpoint.com) where senders can check the current reputation of their sending IPs. The tool indicates whether an IP is currently blocked but does not provide historical block data.