What could cause a sudden increase in DNS failure and hard bounces in email delivery?

Summary

A sudden increase in DNS failures and hard bounces in email delivery is a multifaceted issue stemming from technical configurations, sender reputation, list hygiene, and external factors. Technical issues include DNS misconfigurations, incorrect MX records, DNSSEC/IPv6 problems, server outages, and authentication failures (SPF, DKIM, DMARC). Sender reputation is impacted by spam complaints, sending to invalid addresses, or sudden volume spikes, leading to blocklisting. Poor list hygiene, characterized by sending to old, invalid, or inactive addresses, significantly contributes. Additionally, recipient server configuration changes (stricter spam filters) and DNS resolution errors (temporary SERVFAIL, permanent NXDOMAIN) play a role. Analyzing bounce patterns, monitoring DNS health, and proactive list maintenance are critical to addressing these issues.

Key findings

  • Technical Configurations: DNS misconfigurations, incorrect MX records, DNSSEC/IPv6 issues, server outages, and authentication failures directly contribute to DNS failures and hard bounces.
  • Sender Reputation Impact: Spam complaints, sending to invalid addresses, and sudden volume spikes negatively impact sender reputation, leading to blocklisting and delivery issues.
  • List Hygiene Significance: Poor list hygiene, characterized by sending to outdated and invalid email addresses, markedly increases bounce rates.
  • DNS Resolution: Temporary DNS resolution failures lead to deferred deliveries, whereas permanent failures (NXDOMAIN) lead to hard bounces, reflecting domain validity or DNS configuration problems.
  • Recipient Server Influence: Changes in recipient server configurations, like more stringent spam filters, can unexpectedly increase bounces.

Key considerations

  • Investigate DNS Settings: Meticulously verify and rectify DNS settings, including MX records, DNSSEC, and IPv6 configurations, to ensure correct resolution.
  • Implement Email Authentication: Establish and rigorously maintain SPF, DKIM, and DMARC records to authenticate email and enhance deliverability.
  • Analyze Bounce Data: Conduct comprehensive analysis of bounce data, identifying recurrent patterns or error codes to determine underlying issues.
  • Manage Sender Reputation: Proactively monitor and manage sender reputation, addressing complaints promptly and adhering to email best practices to circumvent blocklisting.
  • Practice List Hygiene Diligently: Incorporate list hygiene as a core operational practice, routinely purging inactive or invalid addresses to maintain data quality.
  • Monitor DNS Health: Vigilantly monitor DNS health to proactively detect and resolve outages, propagation delays, or misconfigurations which might impede email delivery

What email marketers say
9Marketer opinions

A sudden increase in DNS failures and hard bounces in email delivery can stem from a variety of interconnected issues. These include problems with sender reputation (often due to increased spam complaints or sending to invalid addresses), poor list hygiene (sending to old, invalid, or inactive email addresses), technical DNS misconfigurations on both the sending and receiving sides, server outages, incorrect or missing email authentication records (SPF, DKIM, DMARC), changes in recipient server configurations (stricter spam filters), and being added to blocklists. Monitoring bounce rates, sender reputation, DNS health, and maintaining proper list hygiene are critical to preventing these issues.

Key opinions

  • Sender Reputation: A sudden drop in sender reputation due to spam complaints or sending to invalid addresses can lead ISPs to block emails.
  • List Hygiene: Poor list hygiene, such as not removing invalid addresses, contributes significantly to high bounce rates and DNS failure-related bounces.
  • DNS Issues: DNS misconfigurations, server outages, or problems with MX records can cause email delivery failures and hard bounces.
  • Authentication: Incorrect or missing email authentication records (SPF, DKIM, DMARC) can cause recipient servers to reject emails.
  • Recipient Configuration Changes: Changes in recipient mail server configurations, such as new spam filters, can lead to bounces.
  • Blocklisting: Being added to blocklists due to spam-like activity will prevent email delivery and trigger DNS lookup failures.

Key considerations

  • Monitor Reputation: Regularly monitor sender reputation to identify and address potential issues before they impact deliverability.
  • Maintain List Hygiene: Implement and consistently practice good list hygiene, removing invalid and inactive email addresses.
  • Verify DNS Configuration: Ensure correct DNS configurations and monitor DNS health to prevent DNS-related delivery failures.
  • Implement Authentication: Implement and verify proper email authentication (SPF, DKIM, DMARC) to improve email deliverability.
  • Investigate Bounces: Thoroughly investigate sudden increases in bounce rates to identify the root cause and take corrective action.
  • Email Content: Review email content to ensure emails are not triggering spam filters
Marketer view

Email marketer from Campaign Monitor explains that server misconfigurations on the sending or receiving side can lead to DNS failures. Issues such as incorrect server settings, firewall configurations, or network problems can prevent proper DNS resolution, resulting in bounce messages.

August 2021 - Campaign Monitor
Marketer view

Email marketer from Email on Acid says DNS issues, such as problems with MX records or DNS outages, can cause email delivery failures and result in hard bounces. Monitoring DNS health helps catch and address these issues proactively.

July 2023 - Email on Acid
Marketer view

Email marketer from Litmus explains that a sudden drop in sender reputation, often caused by increased spam complaints or sending to invalid addresses, can lead ISPs to block emails, resulting in a higher bounce rate and DNS failure messages.

October 2024 - Litmus
Marketer view

Email marketer from Stack Overflow shares that DNS failures can occur due to temporary DNS server outages or incorrect DNS settings on the sender's side. If the sending server cannot resolve the recipient's domain, it leads to delivery failures and bounce messages. It might be a problem with the recipient's DNS server or temporary internet issues.

April 2021 - Stack Overflow
Marketer view

Email marketer from Gmass explains that incorrect or missing email authentication records (SPF, DKIM, DMARC) can cause recipient servers to reject emails, leading to increased bounces and potential DNS failure messages if authentication checks fail during DNS lookups.

August 2023 - Gmass Blog
Marketer view

Email marketer from Mailjet Blog explains that sudden drops in deliverability can be caused by issues with your sending reputation, IP address blacklisting, changes in email content triggering spam filters, or technical issues like DNS misconfiguration. Also mentions the importance of monitoring bounce rates and sender reputation.

December 2021 - Mailjet Blog
Marketer view

Email marketer from Reddit shares that bounces can occur due to changes in the recipient's mail server configurations, such as new spam filters or stricter security settings. Temporary glitches on the recipient's server might also cause temporary DNS failures, leading to bounces during the delivery attempt.

June 2022 - Reddit
Marketer view

Email marketer from SendPulse Blog explains that an increase in hard bounces often points to a high number of invalid or non-existent email addresses in the mailing list. It can also result from recipients marking emails as spam, leading ISPs to block future messages. DNS issues preventing email servers from properly routing the messages can cause an uptick in bounces.

March 2023 - SendPulse Blog
Marketer view

Email marketer from Validity explains that poor list hygiene practices, such as not regularly removing invalid or inactive email addresses, can lead to a high bounce rate. Sending to a large number of invalid addresses can negatively impact sender reputation and increase DNS failure-related bounces.

November 2023 - Validity Blog

What the experts say
7Expert opinions

A sudden surge in DNS failures and hard bounces in email delivery can be attributed to factors ranging from technical issues on the sender's end to external influences. Identifying commonalities in bounces, such as recipient MX records or smarthost clusters, is crucial. DNS failures are often linked to DNSSEC or IPv6 issues. A 'hard bounce' provides limited diagnostic value, so obtaining detailed rejection messages is recommended. Checking DNS and authentication settings with tools like aboutmy.email helps pinpoint configuration problems. DNS failures often indicate the inability to locate the recipient's MX record, not necessarily errors in the sender's DNS. Being added to blocklists due to spam-like activity (volume spikes, content issues, or compromised accounts) or sending to old/invalid addresses are significant contributors. Analyzing bounce patterns and ensuring list hygiene are essential.

Key opinions

  • Bounce Analysis: Identifying common patterns in bounces (recipient MX, smarthost cluster) helps determine the technical cause.
  • DNS Failure Causes: Common DNS failure reasons include DNSSEC, IPv6 issues, or the inability to find the recipient's MX record.
  • Hard Bounce Limitations: 'Hard bounce' alone is insufficient for diagnosis; detailed rejection messages are necessary.
  • DNS and Authentication Checks: Tools can quickly check DNS and authentication settings to identify misconfigurations.
  • Blocklisting Impact: Being blocklisted due to spam-like activity leads to DNS failures and delivery issues.
  • List Hygiene Impact: Sending to old/invalid addresses increases bounce rates and impacts IP reputation.

Key considerations

  • Analyze Bounce Data: Thoroughly analyze bounce data to identify common patterns and root causes.
  • Investigate DNSSEC/IPv6: Investigate potential DNSSEC or IPv6-related issues contributing to DNS failures.
  • Request Detailed Rejection Messages: Request detailed rejection messages from your ESP to understand the specific reasons for bounces.
  • Use DNS Checking Tools: Utilize tools to regularly check your DNS and authentication settings.
  • Avoid Spam Triggers: Ensure your email content and sending practices do not trigger spam filters or lead to blocklisting.
  • Practice List Hygiene: Maintain a clean email list by regularly removing old, invalid, and inactive addresses.
Expert view

Expert from Email Geeks recommends using aboutmy.email to do a quick, but fairly thorough, check of DNS and authentication.

August 2024 - Email Geeks
Expert view

Expert from Email Geeks explains that DNS failure in a delivery report generally means they couldn't find the MX for the receiving server, not that the sender's records are bad.

August 2023 - Email Geeks
Expert view

Expert from SpamResource shares that sudden increases in hard bounces and DNS failures can result from being added to blocklists due to spam-like activity. This can stem from sudden spikes in email volume, content triggering spam filters, or compromised accounts sending malicious emails. Getting blocklisted prevents email delivery and can cause DNS lookup failures.

June 2021 - SpamResource
Expert view

Expert from Word to the Wise says that high bounce rates typically result from sending to old or invalid addresses, which can also impact IP reputation. A sudden increase indicates either a major list importing error, or a high spam complaint rate from valid recipients

June 2022 - Word to the Wise
Expert view

Expert from Email Geeks suggests looking at what's common in the bounces (recipient MX, source of emails, particular smarthost cluster) to see if there's a technical reason at the sender's end.

August 2024 - Email Geeks
Expert view

Expert from Email Geeks shares that the usual reasons for DNS failure, other than NXDOMAIN, are DNSSEC or IPv6, so those are something to bear in mind while digging through logs.

August 2024 - Email Geeks
Expert view

Expert from Email Geeks explains that "Hard bounce" is near meaningless when it comes to diagnosis, and suggests getting the actual rejection messages from the ESP.

February 2024 - Email Geeks

What the documentation says
4Technical articles

A sudden increase in DNS failures and hard bounces can be attributed to various DNS resolution issues. Temporary DNS failures lead to deferred deliveries, while permanent failures, specifically NXDOMAIN errors, result in hard bounces, possibly due to recipient domain validity or DNS misconfiguration. Incorrect MX records, DNS server outages, or DNS propagation delays can also cause DNS lookup failures, preventing the sending server from locating the recipient's mail server. Furthermore, improperly configured SPF records can lead to rejections by recipient servers. SMTP error codes like 550 4.4.7 specifically indicate DNS lookup failures.

Key findings

  • Temporary vs. Permanent DNS Failures: Temporary DNS resolution failures result in deferred delivery, while permanent failures (NXDOMAIN) cause hard bounces.
  • NXDOMAIN Errors: An increase in NXDOMAIN errors suggests issues with recipient domain validity or DNS configuration problems.
  • MX Record Issues: Incorrect MX records, DNS server outages, or propagation delays can lead to DNS lookup failures.
  • SPF Configuration: Improperly configured SPF records can cause recipient servers to reject emails, resulting in bounces.
  • SMTP Error Codes: Specific SMTP error codes (e.g., 550 4.4.7) indicate DNS lookup failures.

Key considerations

  • Monitor DNS Resolution Errors: Monitor for increases in NXDOMAIN errors and investigate recipient domain validity and DNS configurations.
  • Verify MX Records: Regularly verify MX records for accuracy and ensure DNS servers are functioning correctly.
  • Configure SPF Records: Properly configure SPF records to authorize sending sources and prevent rejections by recipient servers.
  • Check SMTP Error Codes: Analyze SMTP error codes to identify and address DNS-related issues during email delivery.
  • Monitor DNS Propagation: When changing DNS records, allow sufficient time for DNS propagation to prevent temporary lookup failures.
Technical article

Documentation from Microsoft outlines that specific SMTP error codes indicate DNS-related issues during email delivery. Error codes like 550 4.4.7 indicate DNS lookup failures that prevent the sending server from finding the recipient's mail server.

March 2023 - Microsoft Docs
Technical article

Documentation from MXToolbox explains that DNS lookup failures could stem from incorrect MX records, DNS server outages, or DNS propagation delays after changes. If MX records are missing or misconfigured, the sending server cannot locate the recipient's mail server, causing delivery to fail.

March 2021 - MXToolbox
Technical article

Documentation from Google explains that incorrect SPF records can cause deliverability issues. If SPF records are not properly configured to authorize the sending server, recipient servers may reject the email, leading to bounces. It's essential to ensure SPF records accurately reflect all authorized sending sources.

March 2023 - Google Workspace Admin Help
Technical article

Documentation from RFC 5321 defines that temporary DNS resolution failures (e.g., SERVFAIL, temporary errors) result in deferred delivery attempts. Permanent DNS resolution failures (e.g., NXDOMAIN) lead to hard bounces. An increase in NXDOMAIN errors may indicate issues with recipient domain validity or DNS configuration issues.

September 2022 - RFC 5321