How do I identify and handle spam bot clicks in email reporting and how can they affect deliverability?
Summary
What email marketers say14Marketer opinions
Email marketer from Stack Overflow suggests implementing rate limiting on click tracking to identify and mitigate bot activity. Rate limiting involves tracking the number of clicks from a specific IP address or user agent within a certain timeframe and blocking or filtering out traffic that exceeds a defined threshold.
Email marketer from ActiveCampaign notes checking user-agent data is a key method for determining real engagement of a clicker. Look for known bot agents and remove these clicks.
Marketer from Email Geeks says that bot clicks aren’t going to harm deliverability unless they find something they don’t like on the other end, then it will impact the performance at the receiver that’s doing the scanning.
Email marketer from Email on Acid shares that bot clicks can negatively impact deliverability by skewing engagement metrics, making it harder to identify real subscribers. This can lead to misdirected sending practices and potentially damage sender reputation if bots are consistently engaging with emails without converting.
Email marketer from Sendinblue shares that using double opt-in can help prevent bot sign-ups and click activity. This process requires new subscribers to confirm their email address before being added to the list, reducing the likelihood of bots engaging with your emails.
Email marketer from Reddit suggests that you should implement honeypot links in emails (links invisible to humans but easily followed by bots) to identify and segment out bot traffic. They also suggest analyzing IP addresses and user agents for suspicious patterns to further refine bot detection.
Marketer from Email Geeks thinks bot clicks could start to negatively affect deliverability because they can trigger marketing automation sequences, making bots appear as engaged subscribers and skewing engagement metrics.
Marketer from Email Geeks explains that bot clicks and human engagement are not mutually exclusive and suggests fingerprinting bot clicks based on timing, user agents, IPs, etc., and filtering those specific events. He also mentions the ESP should ideally handle this.
Marketer from Email Geeks wonders if the bot clicks are spam checkers from internally forwarded emails.
Email marketer from Mailjet shares that monitoring click-through rates (CTR) and identifying unusual spikes in activity can help detect bot clicks. They recommend comparing CTRs across different campaigns and segments to identify anomalies that may indicate bot traffic.
Email marketer from HubSpot shares that A/B testing email subject lines and content can help identify bot activity. If one version consistently receives a higher rate of bot clicks, it may indicate that bots are being triggered by specific keywords or elements in the email.
Email marketer from Litmus explains that identifying bot clicks involves looking for patterns like unusually high click rates, clicks happening immediately after sending, and non-human user agent strings. They suggest using tools to filter out bot traffic from reports to get a more accurate picture of engagement.
Email marketer from GMass explains the importance of regularly cleaning email lists to remove inactive subscribers and potential bots. Removing bots helps maintain a healthy sender reputation and improves deliverability rates by reducing bounce rates and spam complaints.
Marketer from Email Geeks shares that they recently got access to user-agent data for clickers and was surprised by how many people who had bot clicks also had a real click.
What the experts say3Expert opinions
Expert from Email Geeks says that ESPs should ideally handle bot click data, making the raw data available or capturing it on request.
Expert from Word to the Wise emphasizes the importance of going beyond simple open and click metrics. They suggest looking at user behavior after the click, such as time spent on the landing page or whether a conversion occurred. Bots often exhibit superficial engagement without any further interaction, so this deeper analysis can help differentiate between bot and human clicks.
Expert from Spam Resource explains that one method to detect spam bot clicks is to use honeypots. This involves embedding hidden links in the email that are invisible to humans but easily detected by bots. Clicks on these links indicate bot activity and can be used to filter out bot traffic.
What the documentation says4Technical articles
Documentation from SparkPost explains that they provide detailed engagement tracking, including click data, which can be used to identify and filter out bot activity. They recommend analyzing click patterns and IP addresses to identify and exclude bot traffic from deliverability metrics.
Documentation from AWS explains that monitoring your sender reputation, including bounce rates and complaint rates, can help identify potential issues related to bot activity. High bounce rates from invalid email addresses and complaints triggered by bots can negatively impact deliverability.
Documentation from RFC details the standards of SMTP and how deliverability is tracked. High error rates and other bot like activity against the RFC settings indicate likely problems.
Documentation from Google Ads Help explains that Google uses automated filters and manual reviews to identify and filter out invalid clicks on ads, including those from bots. They refund advertisers for these invalid clicks to maintain the integrity of their ad campaigns and reporting.