How can I identify and mitigate the impact of bot clicks on email marketing metrics?
Summary
What email marketers say11Marketer opinions
Email marketer from Reddit suggests using honeypot links (invisible links) to trap bots. These links are not visible to humans but are often followed by bots. Clicks on these links indicate bot activity and can be used to filter out bot-generated data.
Email marketer from Email on Acid explains that validating and cleaning email lists regularly is essential to removing bots and inactive users. This can involve using email verification services or implementing double opt-in to ensure genuine subscribers. Removing non-engaged users increases deliverability.
Email marketer from ZeroBounce shares that segmenting lists based on user activity helps identify and isolate inactive or bot-like users. Focusing on engaged subscribers ensures metrics reflect genuine human interactions, leading to more accurate insights and campaign optimization.
Email marketer from GMass answers cleaning your email list regularly. GMass shares that cleaning your email list regularly will remove potential bots from opening emails from your email list. They also share using email validation tools to do this.
Email marketer from Moosend shares that by A/B testing different email elements helps identify versions that attract genuine engagement versus bot activity. This data is very insightful as it shows what bots do and don't do.
Email marketer from Email Marketing Forum suggests implementing CAPTCHA on subscription forms to prevent bot sign-ups. This helps reduce the number of bots entering your email list from the outset, improving the quality of engagement data.
Email marketer from Mailjet explains that identifying bot clicks involves looking for patterns like unusually high click-through rates, clicks occurring immediately after email delivery, and clicks from suspicious IP addresses. Segmenting data and comparing engagement metrics can help pinpoint bot activity.
Email marketer from ActiveCampaign suggests using behavioral data to identify bots. A bot can be identified if they have unusual behavior that differs to a normal user. You can then remove these bots from your email list.
Email marketer from HubSpot shares that monitoring sender reputation helps identify and address deliverability issues that may arise from bot activity. Maintaining a clean IP address and domain reputation ensures emails reach genuine subscribers, reducing the impact of bot clicks on metrics.
Email marketer from Really Good Emails answers that by only focusing on metrics like conversions, revenue, and user engagement, you can track human behavior and disregard the metrics that do not. Engagement metrics are more reliable than vanity metrics.
Email marketer from SendPulse explains analyzing click patterns by monitoring the time between email send and click, as well as the number of links clicked in a single email. Bot clicks often occur immediately after sending and may involve clicking all links. Comparing these behaviors can help identify bots.
What the experts say4Expert opinions
Expert from Word to the Wise explains examining click characteristics. Word to the Wise suggests you should examine the location of the clickers (are they all from the same location). The browsers, do the bots have different browsers?
Expert from Email Geeks shares a method to track bot clicks by adding an invisible link (1x1 pixel transparent gif) to emails. This helps gauge the extent of the bot click problem. James then adds that his client segments and does not report bot clicks.
Expert from Spam Resource explains that by utilizing a seed list will enable a baseline to compare the click data with real users. This will help indicate whether there are any bots impacting the click rates.
Expert from Email Geeks explains that link checking is very common and often performed by tools like Proofpoint. While you can't completely eliminate bot clicks, you can analyze click times relative to delivery and the number of links clicked. She also suggests checking with Mailchimp support for pre-reporting modifications.
What the documentation says4Technical articles
Documentation from Google Analytics shares that you can filter out bot traffic in Google Analytics by going into Admin - View Settings and enabling the Bot Filtering Option. This will filter out all known bots and spiders.
Documentation from Mailchimp answers the impact of inactive subscribers by removing them from your list, in doing so it can improve your campaign performance. Removing subscribers makes your data accurate and not impacted by bots or inactives. Mailchimp will show your inactive subscribers in your dashboard.
Documentation from Litmus explains filtering bot traffic by using tools and techniques such as excluding clicks from known bot IPs. This documentation suggests the use of machine learning to identify and filter out any bot traffic to make sure the click rate is accurate.
Documentation from SparkPost shares that using suppression lists to exclude known bot IPs and addresses is vital. Updating these lists regularly with identified bot sources prevents future bot engagement and keeps metrics clean.