How can I identify and handle suspicious bot clicks in email marketing campaigns?
Summary
What email marketers say9Marketer opinions
Email marketer from Neil Patel's Blog explains that analyzing click patterns, especially unusually high click-through rates or clicks from the same IP addresses, can indicate bot activity. Setting up honeypot traps (links invisible to humans) can also help identify bots.
Email marketer from G2 explains that bot clicks can lead to inaccurate marketing metrics, inflated costs, and a skewed understanding of customer engagement. Identifying and addressing these clicks is crucial for data integrity.
Email marketer from Sendinblue explains that detecting bots is possible by analyzing click times (instantaneous clicks), multiple clicks from the same source, and non-human browser info. It's recommended to filter out those clicks from reporting to get a clean view of real user engagement.
Email marketer from Mailjet shares implementing CAPTCHA verification on landing pages can help prevent bot interactions after the click. Additionally, rate limiting and IP blocking based on suspicious activity are crucial preventative measures.
Email marketer from Reddit explains that sudden spikes in clicks immediately after sending an email, especially if they all originate from the same domain or IP range, could be an indication of automated bot activity. Monitor for patterns.
Email marketer from Hubspot shares to monitor your sender reputation as bot clicks can negatively impact it. By cleaning the email list of fake emails, this will lead to better deliverability.
Email marketer from Litmus explains that maintaining a clean email list through regular validation and removing inactive subscribers can significantly reduce the likelihood of bot interactions and improve overall engagement metrics.
Marketer from Email Geeks suggests to wait to see what happens with the next email send, as factors may be time-sensitive.
Email marketer from Email on Acid shares that if you suspect a bot has signed up with fake information, removing the email address from your list promptly can prevent skewed metrics from future campaigns.
What the experts say4Expert opinions
Expert from Email Geeks suggests that if emails aren’t bouncing after initial bot clicks, the recipient server isn't rejecting them. He advises checking if subsequent clicks/opens occur. If not, the emails might be going to spam. If yes, it indicates the email is likely ok, despite affecting reporting accuracy.
Expert from Email Geeks shares a method to identify machine-driven clicks using 1x1 pixel links hidden with CSS in the header and footer of emails. Clicks on these links indicate machine activity.
Expert from Email Geeks explains a process for managing suspected clickbots. They are added to a quarantine list and excluded from reporting, but still receive emails. They are automatically removed over time if the clickbot behaviors aren’t repeated.
Expert from Spamresource explains the concept of using honeypots which involve using invisible links for humans to click on to see if they are actually bots.
What the documentation says5Technical articles
Documentation from Akamai details advanced bot management techniques including behavioral analysis, challenge-response mechanisms, and machine learning to detect and mitigate sophisticated bot attacks. It helps filter out non human traffic.
Documentation from OWASP (Open Web Application Security Project) explains using strong CAPTCHAs, implementing rate limiting, and monitoring user behavior can effectively reduce automated bot interactions, including malicious clicks and form submissions.
Documentation from Cloudflare outlines using the bot score system to help measure and manage how likely a visitor is a bot. This can be used to identify bots which have clicked a link.
Documentation from Stack Overflow shares a code snippet using JavaScript to measure mouse movement patterns or time spent on the page before clicking a link to determine if the user is a bot. Suspicious behavior can be flagged.
Documentation from Google Analytics Help explains how to filter bot traffic from your Google Analytics reports to get a more accurate view of user engagement. It involves identifying and excluding known bot IP addresses and user agents.