Why is Orange.fr throttling my legitimate emails and how can I resolve it?
Summary
What email marketers say11Marketer opinions
Email marketer from Email Deliverability Blog suggests that throttling can occur when Orange.fr detects sudden spikes in email volume. They recommend gradually increasing sending volume over time to establish a consistent sending reputation with Orange.fr.
Email marketer from ForumEmailMarketing.net shares that building and maintaining a good reputation is key to being accepted by Orange.fr. Consistently send valuable content and ensure good list hygiene.
Email marketer from Email Marketing Forum shares that Orange.fr is known for strict email policies. They advise segmenting your email lists to ensure only engaged users receive emails and to closely monitor bounce rates and spam complaints specifically from Orange.fr domains.
Email marketer from DNSQueries.com suggests double-checking your DNS records (SPF, DKIM, DMARC) to make sure there are no mistakes. Even a small mistake could be the reason that Orange.fr is rejecting your emails.
Email marketer from Reddit suggests that Orange.fr might be using aggressive spam filtering techniques. They recommend checking your sender reputation, ensuring proper authentication (SPF, DKIM, DMARC), and contacting Orange.fr support for whitelisting or to understand specific filtering rules.
Marketer from Email Geeks suggests that the brand using those IPs might be sending "lead generation" emails in a way that Orange is hitting the whole brand. Contacting <mailto:abuse@orange.fr|abuse@orange.fr> is recommended.
Email marketer from GlockApps.com suggests using their platform to monitor inbox placement across different ISPs, including Orange.fr. This helps identify deliverability issues specific to Orange.fr and troubleshoot accordingly.
Email marketer from EmailClientHelp.com recommends subscribing to Orange.fr's feedback loop (if available) to receive reports on spam complaints from their users. This allows you to identify and remove problematic subscribers from your list.
Email marketer from Mail-tester.com recommends using their tool to test email content for spam triggers. Improve your content's score to avoid being flagged by Orange.fr's spam filters.
Marketer from Email Geeks confirms that Orange.fr is responsive in English.
Email marketer from SenderScore.org suggests monitoring your sender reputation to identify potential issues that could cause throttling. A low sender score may lead Orange.fr to throttle your emails even if they are legitimate.
What the experts say2Expert opinions
Expert from Spam Resource suggests monitoring IP reputation through various reputation block lists as well as Google Postmaster Tools. This can provide insight into why Orange.fr may be throttling emails if the IP is present on one or more block lists.
Expert from Word to the Wise explains that many French ISPs, including Orange.fr, have strict filtering practices. She suggests that low engagement and deliverability issues to other providers can negatively impact delivery to Orange.fr. Focus on list hygiene, engagement, and authentication.
What the documentation says4Technical articles
Documentation from DKIM.org states that DKIM signing your emails verifies the message integrity and sender identity. Implement DKIM signing with a strong key and ensure it passes validation at Orange.fr to improve deliverability.
Documentation from DMARC.org says implementing a DMARC policy allows you to control how receiving mail servers handle emails that fail SPF and DKIM checks. A DMARC policy of 'p=reject' can prevent unauthorized use of your domain but must be implemented carefully to avoid blocking legitimate emails.
Documentation from OpenSPF details that implementing a valid SPF record helps authenticate your sending server. Ensure your SPF record includes all sending sources and is correctly formatted to prevent Orange.fr from flagging your emails as potentially spoofed.
Documentation from IETF explains that email format compliance is crucial for deliverability. Ensure your emails adhere to RFC 5322 standards, including proper header formatting and content encoding, to avoid triggering spam filters at Orange.fr.