How can I contact BT Internet about deliverability issues and what should I expect?
Summary
What email marketers say10Marketer opinions
Email marketer from Reddit advises checking BT's service status page for known email outages before contacting support. They also recommend trying different devices/email clients to isolate the problem.
Email marketer from ThinkBroadband Forums describes long wait times when contacting BT support and recommends gathering all relevant account information before calling. They also suggest using the online chat for quicker responses.
Email marketer from Reddit suggests moving to a more reliable email provider like Gmail or ProtonMail, to avoid BT's service altogether. They highlight the independence from the ISP as a key advantage.
Email marketer from Reddit suggests checking DNS settings and ensuring they are properly configured for BT's mail servers. They also advise verifying that the sender's IP address isn't blacklisted.
Email marketer from Reddit shares that they had difficulty getting a response from BT and recommends escalating the issue through formal complaint channels if standard support doesn't resolve the problem. They also suggest documenting all communication attempts.
Marketer from Email Geeks shares the email address <mailto:postmaster@btinternet.com|postmaster@btinternet.com> as a contact for BT Internet.
Email marketer from MoneySavingExpert Forums cautions against relying on an ISP-provided email address, highlighting potential problems when switching providers. They recommend using a provider-independent email for long-term stability.
Marketer from Email Geeks explains that in the past BT Internet stated they only track negative reputation factors and don't help senders clean lists, potentially leading to inconsistent deliverability. He also shares a DMA article: <https://dma.org.uk/article/deliverability-insights-from-the-bt-postmaster>
Email marketer from Reddit advises checking spam filters and settings to ensure BT is not filtering your email or blocking certain senders.
Email marketer from ISPreview Forums suggests that BT's email service is unreliable and recommends using a third-party email provider instead, emphasizing that it's less dependent on their broadband service and support.
What the experts say3Expert opinions
Expert from Word to the Wise explains that setting up and monitoring feedback loops is critical for identifying and addressing deliverability issues. Feedback loops can help you understand if a certain email provider is marking your emails as spam and what you should do about it.
Expert from Spam Resource highlights the importance of properly handling bounces. If you are experiencing deliverability issues it could be because you are not removing users who hard bounce or who complain a lot.
Expert from Spam Resource discusses the role of postmaster contacts and explains they are often ineffective for resolving deliverability issues. She recommends building relationships with the providers instead.
What the documentation says5Technical articles
Documentation from BT Home Support details common email issues, like problems sending/receiving, password resets, and settings configurations. It also recommends visiting their help pages, forums and support channels.
Documentation from BT details how to check your broadband speed. If your broadband is running slowly you may be experiencing some issues with emails being sent.
Documentation from BT Business Support explains that they provide a dedicated support page for BT Business Email, offering assistance with setup, troubleshooting, and usage queries. It also states that if you have BT Business broadband, you can contact them via phone or live chat.
Documentation from BT details their vulnerability disclosure program, outlining how to report security vulnerabilities related to their services. This is useful if the deliverability issues you are seeing are due to an underlying BT security vulnerability.
Documentation from BT Business Support outlines how to report technical issues with BT Cloud Voice. In some situations your email deliverability problems might be caused by issues with BTs cloud voice services so it can be useful to look at this.