Why are Microsoft email open rates low during IP warm-up?

Summary

During IP warm-up, Microsoft email open rates are often low due to their strict filtering policies and sensitivity to new IPs. Establishing a positive sender reputation is crucial, which involves gradually increasing sending volume, focusing on engaged subscribers, and implementing proper authentication (SPF, DKIM, DMARC). While low open rates are common initially, consistent sending practices, list hygiene, and monitoring deliverability metrics can improve performance over time. Microsoft's sophisticated algorithms and reputation filters require a strategic and patient approach to achieve optimal deliverability.

Key findings

  • Strict Filtering: Microsoft employs strict filtering mechanisms, especially during IP warm-up.
  • Reputation Matters: Sender reputation significantly impacts deliverability to Microsoft inboxes.
  • Gradual Warm-up: A gradual increase in sending volume is essential to build a positive reputation.
  • Engagement Focus: Sending to engaged subscribers improves deliverability and sender reputation.
  • Authentication is Key: Proper authentication (SPF, DKIM, DMARC) is crucial for establishing trust with Microsoft.
  • Troubleshooting Microsoft Specifics: Consider SNDS data, PTR records, and preemptive accommodation requests when troubleshooting Microsoft deliverability

Key considerations

  • Monitor Reputation: Regularly monitor sender reputation metrics to identify and address deliverability issues.
  • List Hygiene: Maintain a clean email list by removing inactive subscribers and addressing bounces.
  • Sending Patterns: Adhere to consistent sending patterns and avoid sudden spikes in volume.
  • Content Quality: Ensure email content is relevant, valuable, and avoids spam triggers.
  • Microsoft Policies: Comply with Microsoft's sending policies and guidelines to improve deliverability.
  • Dedicated PTR Record: Use a dedicated PTR record to improve microsoft deliverability.

What email marketers say
14Marketer opinions

Microsoft email open rates often experience a dip during IP warm-up due to Microsoft's stricter filtering approach, which is more sensitive to new IPs. Building a positive sender reputation through gradual volume increases, sending to highly engaged subscribers, proper email authentication (SPF, DKIM, DMARC), and monitoring sender reputation is essential. Addressing deliverability issues often requires a patient and consistent strategy, since it can take weeks or months to observe improved open rates.

Key opinions

  • Strict Filtering: Microsoft's email filters are more aggressive towards new IPs during the warm-up phase.
  • Reputation Matters: Sender reputation is crucial for Microsoft deliverability; a positive reputation is built over time.
  • Engagement Focus: Sending to highly engaged subscribers from the outset helps build a positive reputation faster.
  • Authentication is key: Having correct authentication via SPF, DKIM, DMARC ensures positive deliverability to Microsoft domains
  • Patience Required: Improved open rates may take weeks to months to materialize, demanding a sustained warm-up strategy.
  • Pre-emptive accommodation: There is a process to preemptively request accommodation with Microsoft to increase sending limits.

Key considerations

  • Gradual Volume Increase: Ramp up sending volume slowly to avoid triggering filters and damaging reputation.
  • Monitoring: Actively monitor sender reputation using tools like SNDS and feedback loops to identify and address issues quickly.
  • List Hygiene: Maintain a clean email list by removing inactive or unengaged subscribers to improve engagement metrics.
  • Authentication Protocols: Implement and correctly configure SPF, DKIM, and DMARC to verify sender identity and improve deliverability.
  • Content Quality: Ensure email content is relevant, valuable, and avoids spam triggers to encourage engagement.
  • DNS settings: Check your DNS settings, as these can cause issues for deliverability.
Marketer view

Email marketer from StackOverflow shares that deliverability problems to Microsoft can be caused by a number of factors including; content, bad IPs, DNS and poor authentication.

November 2023 - StackOverflow
Marketer view

Marketer from Email Geeks suggests checking the SNDS reputation and blocks, noting that a dedicated PTR is generally better for Microsoft.

March 2022 - Email Geeks
Marketer view

Email marketer from GMass indicates that low open rates with Microsoft (and Gmail) are common during the early stages of IP warming. They suggest a conservative approach with a gradual ramp-up, focusing on quality over quantity to establish a positive reputation.

July 2021 - GMass
Marketer view

Email marketer from Email on Acid shares that warming up a new IP address involves building a positive reputation with ISPs. Lower open rates at Microsoft during this phase are common, indicating that Microsoft is carefully evaluating the traffic. Consistency and gradual increases in volume are crucial.

April 2023 - Email on Acid
Marketer view

Marketer from Email Geeks shares that MSFT always lags for her clients despite best efforts, so as long as MSFT didn't get any worse, they carried on.

June 2022 - Email Geeks
Marketer view

Email marketer from Litmus notes that Microsoft's filtering can be more challenging during IP warm-up. They recommend focusing on engagement-based sending, targeting highly active subscribers first, and actively monitoring feedback loops to address any issues promptly.

December 2022 - Litmus
Marketer view

Marketer from Email Geeks shares experiencing similar issues and that it can take anywhere from 5 weeks to 3 months for open rates to normalise, sometimes pre-emptive accommodation helps.

September 2024 - Email Geeks
Marketer view

Email marketer from SendGrid shares that during the IP warm-up process, deliverability to some email providers like Microsoft can be lower until a sending reputation is built, even when sending to engaged subscribers. Proper authentication and respecting Microsoft's sending limits are key to improving deliverability.

January 2024 - SendGrid
Marketer view

Email marketer from Neil Patel Digital explains that several factors can impact open rates, including sender reputation, list quality, and content relevance. During IP warm-up, the reputation is still being established, which can lead to lower open rates, especially with stricter ISPs like Microsoft.

October 2023 - Neil Patel Digital
Marketer view

Email marketer from Mailjet shares that during IP warm-up, Microsoft domains may exhibit lower open rates due to their conservative filtering approach. They recommend gradually increasing sending volume, monitoring sender reputation, and authenticating emails to improve deliverability to Microsoft inboxes.

October 2021 - Mailjet
Marketer view

Marketer from Email Geeks shares resources, directing to a write-up from <@U02KPM4GEDB> on Microsoft warming and links to articles about requesting pre-emptive accommodation and why Microsoft might be stricter.

October 2024 - Email Geeks
Marketer view

Email marketer from Reddit user u/EmailNoob explains that Outlook is generally more stringent when it comes to new IPs, so a more cautious warming strategy is required. This includes starting with a very small, highly engaged segment and slowly increasing volume based on performance.

February 2024 - Reddit
Marketer view

Marketer from Email Geeks agrees with <@U02KPM4GEDB> that lower open rates are the new normal but notes improvement after a week of warmup, expecting issues in the first week.

May 2022 - Email Geeks
Marketer view

Email marketer from Email Marketing Forum mentions that they have seen Microsoft can be very particular, and low open rates are to be expected initially. They say that focusing on sending to opted-in users only and providing easy unsubscribe options are vital steps.

January 2025 - Email Marketing Forum

What the experts say
3Expert opinions

Microsoft's stringent filtering during IP warm-up often results in lower open rates due to their sensitivity to new IPs. Experts emphasize the importance of consistent sending practices, focusing on engaged users, and implementing proper authentication methods to establish a positive reputation. Requesting pre-emptive accommodation from Microsoft may provide increased sending limits, but its success depends on various factors.

Key opinions

  • Stricter Filtering: Microsoft is stricter and quicker to block mail during IP warm-up.
  • Reputation Sensitivity: Microsoft's reputation filters are sensitive during IP warm-up, impacting open rates.
  • Authentication Importance: Proper authentication (SPF, DKIM, DMARC) helps build a good reputation.
  • Accommodation Option: Pre-emptive accommodation from Microsoft can increase sending limits.

Key considerations

  • Consistent Sending: Maintain consistent sending practices to build trust with Microsoft.
  • Engaged Users: Focus on sending to engaged users to improve reputation and open rates.
  • Proper Authentication: Implement and maintain proper authentication protocols (SPF, DKIM, DMARC).
  • Accommodation Factors: Consider factors influencing the success of pre-emptive accommodation requests.
Expert view

Expert from Word to the Wise explains that Microsoft uses reputation filters that can be sensitive during IP warm-up. They respond that consistent sending practices, proper authentication, and sending to engaged users will help build a good reputation and improve open rates over time.

April 2021 - Word to the Wise
Expert view

Expert from Email Geeks confirms Microsoft is stricter and quicker to block mail compared to other ISPs, suggesting lower open rates at Microsoft are now common.

December 2022 - Email Geeks
Expert view

Expert from Spam Resource shares insight to preemptively requesting accommodation from Microsoft. If successful this will give you increased sending limits, however it depends on a number of factors.

February 2024 - Spam Resource

What the documentation says
4Technical articles

Microsoft email open rates are low during IP warm-up due to aggressive spam filtering. These filters are extra sensitive until a positive IP reputation is established. Adhering to sending best practices, proper email authentication, list hygiene, and consistent sending patterns are crucial for improving deliverability. Although focused on Gmail, the IP warming principles in Google Postmaster Tools also apply to Microsoft.

Key findings

  • Aggressive Filtering: Outlook.com uses aggressive filtering technologies during IP warm-up.
  • Reputation-Based: Filters are more sensitive until the sending IP establishes a positive reputation.
  • Algorithm-Driven: Microsoft uses sophisticated algorithms to assess incoming email.
  • Authentication Methods: Email authentication methods should be up to scratch

Key considerations

  • Compliance: Ensure compliance with Microsoft's sending policies to improve deliverability.
  • Authentication: Proper authentication (SPF, DKIM, DMARC) is essential for deliverability to Microsoft.
  • List Hygiene: Maintain list hygiene to avoid spam traps and improve engagement.
  • Sending Patterns: Adhere to best practices for sending patterns to prevent deliverability issues.
Technical article

Documentation from RFC Standards advises that email authentication methods should be up to scratch, as many email providers now need this.

September 2021 - RFC
Technical article

Documentation from Microsoft Docs details that Outlook.com uses various filtering technologies to protect users from spam. During IP warm-up, these filters may be more aggressive until the sending IP establishes a positive reputation. Senders should ensure compliance with Microsoft's sending policies to improve deliverability.

October 2021 - Microsoft Docs
Technical article

Documentation from SparkPost highlights that Microsoft uses sophisticated algorithms to assess incoming email. During IP warm-up, these algorithms may be more sensitive, leading to lower initial open rates. Proper authentication (SPF, DKIM, DMARC) and list hygiene are essential for improving deliverability to Microsoft.

August 2024 - SparkPost
Technical article

Documentation from Google Postmaster Tools explains that while focused on Gmail, the principles of IP warming are universal. Microsoft will observe sending patterns closely and early adherence to best practices will prevent deliverability issues.

October 2023 - Google Postmaster Tools