How do I successfully navigate the Microsoft IP warming process and what specific phrases should I use?
Summary
What email marketers say10Marketer opinions
Email marketer from Litmus shares segmenting your email list and gradually increasing sending volume to engaged subscribers during IP warming is key to establishing a good reputation with Microsoft. Avoid sending large volumes to unengaged or old email addresses early on.
Email marketer from NeilPatel.com shares focusing on sending highly engaging content to a targeted audience during the IP warming process is crucial. It helps build a positive sender reputation with Microsoft, which looks at engagement metrics like opens and clicks.
Email marketer from EmailToolTester explains that IP warming is divided into 3 distinct phases, each varying in difficulty: Set up, Warm-up, and Ongoing reputation management. The “Set-up phase” is when you need to prepare all the technical details like registering the IP, setting up SPF, DKIM, and DMARC. In the “Warm-up phase” you slowly increase your sending volume and monitor your open rates. The 'Ongoing reputation maintenance' phase is about keeping an eye on your sender reputation and email metrics.
Email marketer from Gmass details that although the article relates to Google IPs, warming up a new dedicated IP address for sending is a critical step to prevent your emails from being marked as spam by Internet Service Providers (ISPs) like Gmail, Yahoo, and Outlook. This process involves gradually increasing the volume of emails you send over time, starting with small batches to your most engaged subscribers, and slowly expanding to larger segments of your list. The goal is to establish a positive reputation with ISPs, demonstrating that your emails are wanted and not spam. This involves authenticating your email using SPF, DKIM, and DMARC records to verify your identity and protect against spoofing.
Email marketer from Mailjet shares tracking key metrics like bounce rates, complaint rates, and engagement rates during IP warming helps you identify potential issues early and adjust your strategy. Microsoft considers these metrics when assessing your IP's reputation.
Marketer from Email Geeks shares to open a ticket with Microsoft and explain that you are warming up a new IP address and ask for "preemptive mitigation form" to get through.
Email marketer from SendGrid explains ensuring that your email is properly authenticated with SPF, DKIM, and DMARC is essential for improving deliverability to Microsoft. Proper authentication helps prove that you are a legitimate sender.
Email marketer from Reddit shares contacting Microsoft support and explicitly asking for "preemptive accommodation" for a new IP address being warmed up can help ensure a smoother process.
Marketer from Email Geeks shares a process that involves opening a ticket through the standard form, letting them know about the new IPs, and then after the automated response, asking for "preemptive accommodation" and an "escalation". Repeating this may be necessary to get the correct form.
Email marketer from SparkPost shares the need to gradually increase sending volume according to a well-defined schedule during IP warming. Drastic increases can negatively impact your reputation with Microsoft.
What the experts say3Expert opinions
Expert from Word to the Wise explains the importance of using the phrases "preemptive mitigation" or "preemptive accommodation" when contacting Microsoft support during the IP warming process, to ensure the issue is handled correctly.
Expert from Word to the Wise shares the importance of warming up slowly to prevent damage to your reputation, with different email providers having different tolerances for deliverability problems, and to carefully consider the sending practices when warming up IPs.
Expert from Email Geeks explains the replies are dictated and written by MS legal and that using specific wording puts your issue into a different category, internally at Microsoft, handled a different way.
What the documentation says4Technical articles
Documentation from Microsoft shares that following Microsoft's bulk sender guidelines is crucial for maintaining a good sending reputation. These guidelines cover aspects like list management, content quality, and complaint handling.
Documentation from Microsoft SNDS explains the importance of using the Sender Network Data Services (SNDS) to monitor your IP's reputation with Microsoft. It helps you identify and address issues that might be affecting your deliverability to Outlook.com, Hotmail, and other Microsoft email services.
Documentation from Microsoft explains subscribing to the Junk Email Reporting Program (JMRP) to receive reports on when your emails are marked as spam by Outlook.com users. This feedback is crucial for identifying and fixing deliverability issues.
Documentation from Microsoft Docs explains that establishing a good IP reputation involves authenticating your email (SPF, DKIM, DMARC), maintaining consistent sending volumes, monitoring feedback loops, and adhering to best practices to avoid being flagged as spam.