What should you do if a client wants to send unsolicited emails?

Summary

If a client wants to send unsolicited emails, experts and marketers overwhelmingly advise against it. Sending unsolicited emails can severely damage the sender's reputation, leading to deliverability issues, blacklisting, and potential legal repercussions due to violations of regulations like GDPR and CAN-SPAM. It's crucial to educate the client about these risks, presenting data and case studies to illustrate the negative impacts. Alternative, ethical marketing strategies, such as permission-based marketing, content marketing, and social media engagement, should be explored. Building a genuine relationship with recipients through opt-in methods and providing valuable content are essential. If the client insists on sending unsolicited emails despite these warnings, it may be necessary to reconsider the working relationship.

Key findings

  • Reputation Damage: Sending unsolicited emails damages sender reputation and deliverability.
  • Legal Violations: Unsolicited emails often violate GDPR, CAN-SPAM, and other regulations.
  • Permission is Key: Explicit consent is required for sending marketing emails.
  • Education is Crucial: Clients need to understand the risks associated with unsolicited emails.
  • Alternative Strategies Exist: Ethical marketing strategies are more effective in the long run.

Key considerations

  • Client Education: How can you effectively educate the client about the risks and consequences?
  • Alternative Marketing Plan: What alternative marketing strategies can you propose that align with ethical practices?
  • Legal Compliance: Are you and your client fully aware of and compliant with all relevant regulations?
  • Client Relationship: Is it worth continuing the business relationship if the client insists on unethical practices?
  • List Building Strategies: What opt-in methods can be implemented to build a compliant email list?

What email marketers say
12Marketer opinions

If a client insists on sending unsolicited emails, the overwhelming consensus is to strongly advise against it due to the potential for severe negative consequences. These include damage to sender reputation, deliverability issues, blacklisting, legal repercussions (like violating GDPR and CAN-SPAM), and harming brand reputation. Educating the client about these risks, presenting data or case studies, and offering alternative, ethical marketing strategies (like permission-based marketing, content marketing, social media engagement, and paid advertising) are crucial. If the client remains adamant, it's worth considering whether to continue the business relationship.

Key opinions

  • Reputation Damage: Sending unsolicited emails significantly damages the sender's reputation, leading to deliverability problems and potential blacklisting.
  • Legal Risks: Unsolicited emails violate regulations like GDPR and CAN-SPAM, resulting in potential legal repercussions and penalties.
  • Alternative Strategies: Ethical marketing strategies, such as permission-based marketing, content marketing, and social media engagement, are more effective and build stronger brand reputations.
  • Client Education: Educating the client about the risks and providing data-backed evidence is essential for changing their perspective.
  • Permission is Key: Obtaining explicit consent from recipients before sending emails is crucial for maintaining a positive sender reputation and complying with regulations.

Key considerations

  • Client Education Methods: Consider the most effective ways to educate the client, such as presenting case studies, data, and real-world examples of the negative impacts of sending unsolicited emails.
  • Alternative Marketing Plan: Develop and present a detailed alternative marketing plan that focuses on permission-based strategies and provides a positive ROI while maintaining ethical standards.
  • Legal Compliance: Ensure a thorough understanding of relevant regulations (GDPR, CAN-SPAM, etc.) and their implications for email marketing practices.
  • Client Relationship: Evaluate the long-term impact of continuing a business relationship with a client who insists on unethical practices, weighing the financial benefits against the potential damage to your own reputation.
  • List Building Strategies: Implement alternative list-building strategies that comply with regulations and best practices, such as opt-in forms, lead magnets, and co-registration campaigns.
Marketer view

Email marketer from Email Marketing Forum recommends providing the client with alternative list-building strategies that are compliant with regulations and best practices. This includes opt-in forms, lead magnets, and co-registration campaigns.

August 2024 - Email Marketing Forum
Marketer view

Email marketer from Constant Contact Blog explains that sending unsolicited emails is not a good idea. People who get emails they didn’t ask for are likely to get annoyed, unsubscribe, or even mark your message as spam.

November 2023 - Constant Contact Blog
Marketer view

Marketer from Email Geeks shares that his first advice was to strongly make the case for changing their practices, however, they were not open to it. He also told them that email is not the best channel for prospecting.

October 2022 - Email Geeks
Marketer view

Email marketer from Reddit explains that sending unsolicited emails will likely result in being marked as spam, hurting your sender reputation, and potentially leading to blacklisting. They suggest educating the client on alternative, ethical methods.

October 2021 - Reddit
Marketer view

Email marketer from Sendinblue Blog explains that sending unsolicited emails can be a bad idea for acquiring new customers and can be damaging to your brand. They suggest focusing on building a genuine relationship by opting to have users opt-in to their list. Provide real value with your content, and personalize where you can.

May 2022 - Sendinblue Blog
Marketer view

Email marketer from WebFX Blog shares that sending unsolicited emails is an outdated marketing tactic that can damage your company’s reputation and get your emails marked as spam. Consumers are more likely to interact with companies that send messages they want to receive.

May 2024 - WebFX Blog
Marketer view

Marketer from Email Geeks points out that if 'prospecting' is code for sending unsolicited emails, then the client is a spammer and the mailbox providers are correct to block them.

June 2021 - Email Geeks
Marketer view

Email marketer from Active Campaign Blog shares that permission-based marketing is the future. They recommend gaining explicit consent, providing value, and making it easy to unsubscribe. They also explain that sending unsolicited emails can result in a waste of time, money, and reputation.

February 2023 - Active Campaign Blog
Marketer view

Email marketer from Reddit suggests exploring alternative marketing strategies with the client, such as content marketing, social media engagement, and paid advertising. They state that these methods are more effective in the long run and build a stronger brand reputation.

September 2024 - Reddit
Marketer view

Email marketer from Email Marketing Forum explains that the first step is always to educate the client on the potential legal and reputational repercussions of sending unsolicited emails. They suggest presenting data and case studies to illustrate the risks.

January 2024 - Email Marketing Forum
Marketer view

Marketer from Email Geeks explains that clients are delusional if they think they can contact providers directly and 'plead their case'. No amount of pleading or shouting will get a sender unblocked. Repairing a sending reputation takes time, and trying to force the issue to fix itself is not going to work. The recipient mailbox providers will need to see evidence that this sender has improved their sending habits.

April 2022 - Email Geeks
Marketer view

Email marketer from Mailjet Blog emphasizes the importance of permission. They explain that sending unsolicited emails can damage your sender reputation and lead to deliverability issues. They advise educating the client about the risks and benefits of permission-based marketing.

September 2021 - Mailjet Blog

What the experts say
1Expert opinion

Laura Atkins from Word to the Wise emphasizes having an open discussion with the client regarding the potential negative impacts of sending unsolicited emails, specifically focusing on reputation and deliverability issues. She suggests reevaluating the working relationship if the client persists with these practices.

Key opinions

  • Open Communication: Having a frank conversation with the client is crucial to address the consequences of unsolicited emails.
  • Reputation and Deliverability: Sending unsolicited emails can negatively impact the client's reputation and email deliverability.
  • Relationship Evaluation: If the client insists on sending unsolicited emails, consider whether continuing the working relationship is beneficial.

Key considerations

  • Conversation Focus: Prioritize discussing the specific repercussions related to reputation and deliverability with the client.
  • Impact on Your Reputation: Assess the potential harm to your own reputation and business if you continue to enable the client's actions.
  • Alternatives: Explore alternative marketing strategies and educate the client about their benefits.
Expert view

Expert from Word to the Wise, Laura Atkins, advises that you should have a frank conversation with the client about the potential consequences of sending unsolicited emails, including damage to their reputation and deliverability. If they insist, consider whether you want to continue working with them.

January 2024 - Word to the Wise

What the documentation says
4Technical articles

Multiple sources of documentation (Spamhaus Wiki, FTC.gov, GDPR.eu, and the European Commission) unequivocally state that sending unsolicited bulk email is detrimental and often illegal. It's identified as a major indicator of spam activity and violates regulations such as the CAN-SPAM Act, GDPR, and the ePrivacy Directive. All sources emphasize the necessity of obtaining explicit consent from recipients before sending any marketing emails and strongly recommend using opt-in methods for building email lists.

Key findings

  • Spam Indicator: Sending unsolicited bulk email is a key indicator of spam activity, leading to negative consequences.
  • Legal Violations: Sending unsolicited emails without consent violates regulations like the CAN-SPAM Act, GDPR, and the ePrivacy Directive.
  • Consent Requirement: Explicit consent is mandatory for processing personal data and sending marketing emails.
  • Opt-in Methods: Opt-in methods for building email lists are strongly recommended to ensure compliance and maintain a positive sender reputation.

Key considerations

  • Compliance: Prioritize compliance with all relevant regulations (CAN-SPAM, GDPR, ePrivacy Directive) to avoid legal penalties and reputational damage.
  • Data Protection: Implement robust data protection measures to ensure that personal data is processed lawfully and ethically.
  • Opt-in Strategies: Develop and implement effective opt-in strategies to build email lists with explicit consent from subscribers.
  • Risk Assessment: Assess the risks associated with sending unsolicited emails, including legal, financial, and reputational impacts.
Technical article

Documentation from FTC.gov explains that the CAN-SPAM Act sets rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them, and spells out tough penalties for violations. They specify that you can't send emails to users without their permission.

October 2021 - FTC.gov
Technical article

Documentation from GDPR.eu explains that GDPR requires explicit consent for processing personal data, including email addresses. They say sending unsolicited emails without prior consent is a direct violation of GDPR and can result in significant penalties.

July 2022 - GDPR.eu
Technical article

Documentation from Spamhaus Wiki explains that sending unsolicited bulk email is a major indicator of spam activity. They advise against engaging in such practices and strongly recommend adhering to opt-in methods for building email lists.

March 2024 - Spamhaus Wiki
Technical article

Documentation from The European Commission indicates that you need consent to send marketing emails. Spam is illegal and covered by the ePrivacy Directive and GDPR.

June 2021 - European Commission