What does the "error dialing remote address" bounce code mean and is it controllable?

Summary

The "error dialing remote address" bounce code, synonymous with i/o timeouts and "dial tcp" errors, indicates a failure to establish a TCP connection with the recipient's mail server due to a connection timeout. This is generally caused by external network issues, the recipient's server being unavailable or overloaded, or firewall restrictions. While service providers like Sendgrid often have limited control over these protocol-level issues, proactive steps such as monitoring sender reputation, properly configuring DNS records (SPF, DKIM, DMARC), warming up IP addresses, checking firewall settings, and reviewing email content for spam triggers can help improve deliverability. Utilizing tools like ping and traceroute can aid in diagnosing network connectivity problems, and retrying the message is advised for transient errors.

Key findings

  • TCP Connection Failure: The error signifies a failure to establish a TCP connection with the recipient's mail server.
  • External Issues: Root causes include network problems, recipient server unavailability/overload, or firewall restrictions.
  • Limited Provider Control: Service providers often have limited control over low-level network or protocol issues.
  • Transient Errors: Many instances are due to temporary network congestion or server unavailability.

Key considerations

  • Sender Reputation: Monitor sender reputation and prevent blacklisting.
  • DNS Configuration: Ensure correct configuration of SPF, DKIM, and DMARC records.
  • IP Warm-up: Gradually warm up new IP addresses to establish a positive sender reputation.
  • Firewall Check: Verify that firewall settings allow outgoing SMTP traffic.
  • Content Review: Check email content for spam triggers and optimize text-to-image ratio.
  • Network Diagnostics: Use ping and traceroute to diagnose network connectivity issues.
  • Retry Sending: Retry sending the message later, especially for temporary errors.
  • Recipient Server Check: Verify the status and availability of the recipient's mail server.

What email marketers say
10Marketer opinions

The "error dialing remote address" bounce code, often associated with an i/o timeout or "dial tcp" error, generally indicates a failure to establish a connection with the recipient's mail server. This can stem from various factors, including transient network congestion, overloaded recipient servers, firewall restrictions, DNS misconfigurations, or content triggering spam filters. While direct control over external network issues is limited, proactive measures such as warming up IP addresses, monitoring sender reputation, ensuring proper DNS record configuration (SPF, DKIM, DMARC), checking firewall settings, and reviewing email content for spam triggers are recommended to improve deliverability and mitigate these errors.

Key opinions

  • Network Issues: Transient network congestion or overloaded recipient servers are frequent causes of connection timeouts.
  • Limited Control: Direct control over external network issues is generally limited.
  • Firewall Restrictions: Firewall settings blocking outgoing SMTP traffic can cause these errors.
  • DNS Configuration: Incorrect DNS records (MX, SPF, DKIM, DMARC) can lead to connection timeouts.
  • Content Issues: Email content that triggers spam filters can result in connection problems.

Key considerations

  • IP Warm-up: Gradually warm up new IP addresses to build a good sender reputation.
  • Sender Reputation: Monitor sender reputation and avoid blacklisting.
  • DNS Records: Properly configure SPF, DKIM, and DMARC records for sender authentication.
  • Firewall Settings: Verify firewall settings to allow outgoing SMTP traffic (ports 25, 587, or 465).
  • Content Review: Review email content for spam trigger words and ensure a good email-to-text ratio.
  • Retry Messages: For transient errors, retry sending the message at a later time.
  • Network Connectivity: Use tools like ping or traceroute to check network connectivity to the recipient server.
Marketer view

Email marketer from Reddit responds that "dial tcp" errors are often transient and caused by temporary network congestion or the recipient server being temporarily unavailable. Retrying the message later is often the best solution.

December 2024 - Reddit
Marketer view

Email marketer from StackOverflow shares that an i/o timeout generally means the client's request timed out while trying to read or write data to the server, this can be due to network issues or the server being overloaded. Often, there's little the client-side can do besides retry.

March 2025 - StackOverflow
Marketer view

Email marketer from MXToolbox shares that to diagnose connection problems, use tools like ping or traceroute to check network connectivity. Also check the recipient server's status and if it is accepting connections.

September 2023 - MXToolbox
Marketer view

Email marketer from Email Geeks shares that if using a service like SendGrid, there would be little control over this issue.

May 2023 - Email Geeks
Marketer view

Email marketer from SuperUser explains that a connection timeout means that your computer tried to talk to another computer, but didn't receive a response in the expected time. This suggests a problem with network connectivity or the remote server's responsiveness.

May 2021 - SuperUser
Marketer view

Email marketer from EmailOnAcid recommends monitoring your sender reputation, ensuring your IP is not blacklisted, and properly configuring SPF, DKIM and DMARC records for sender authentication.

June 2022 - EmailOnAcid
Marketer view

Email marketer from Reddit suggests warming up your IP address gradually to establish a good sender reputation. Avoid sending large volumes of email from a new IP, as this can trigger spam filters and lead to connection issues.

January 2023 - Reddit
Marketer view

Email marketer from GMass responds to check if your email content is triggering spam filters. Avoid using spam trigger words, ensure a good email-to-text ratio, and personalize your messages to improve deliverability.

March 2025 - GMass
Marketer view

Email marketer from DNSQueries shares that if you have issues, ensure your DNS records (MX, SPF, DKIM, DMARC) are correctly configured. Incorrect DNS settings can cause email delivery problems, including connection timeouts.

July 2022 - DNSQueries
Marketer view

Email marketer from DigitalOcean shares to check your firewall settings to allow outgoing SMTP traffic (port 25, 587, or 465). Incorrectly configured firewalls can block connections and cause timeout errors.

November 2023 - DigitalOcean

What the experts say
4Expert opinions

The "error dialing remote address" bounce code indicates a failure to establish a TCP connection with the recipient's mail server. This is typically caused by a connection timeout due to network issues, the recipient's server being unavailable or too busy to accept connections. While Sendgrid and similar services likely have little control over these underlying protocol-level issues, checking the recipient's server and your own network configuration can help in diagnosing the problem.

Key opinions

  • TCP Connection Failure: The error indicates a failure to establish a TCP connection.
  • Network Issues: Network problems or unavailable recipient servers are primary causes.
  • Limited Service Provider Control: Services like Sendgrid likely have limited control over these low-level issues.
  • Temporary Failures: Deferrals and temporary network issues can lead to timeout errors.

Key considerations

  • Recipient Server Check: Check the status and availability of the recipient's mail server.
  • Network Configuration: Examine your own network configuration for potential issues.
  • Retrying: Attempt to resend the email, as the issue may be transient.
Expert view

Expert from Email Geeks explains that the "error dialing remote address" bounce code means the SMTP client failed to establish a connection with the remote host, likely due to a TCP connection timeout.

July 2021 - Email Geeks
Expert view

Expert from Email Geeks explains Sendgrid probably has no control over the i/o timeout, as it is a protocol-level issue.

March 2022 - Email Geeks
Expert view

Expert from Spam Resource explains that a connection timeout error often means there's a problem reaching the recipient's mail server, due to network issues or the server being unavailable. They suggest checking the recipient's server and your own network configuration.

November 2023 - Spam Resource
Expert view

Expert from Word to the Wise shares that deferrals (temporary delivery failures) can be caused by temporary network issues or the receiving server being too busy to accept connections. This can result in timeout errors.

March 2024 - Word to the Wise

What the documentation says
5Technical articles

The "error dialing remote address" bounce code, along with connection refused or timeout errors, signifies a failure to establish a TCP connection with the recipient's server. Documentation sources consistently point to external network issues, problems reaching the destination server, or the recipient server being offline or experiencing resource constraints. These issues are typically not related to the sender's email setup (Exim, Postfix, Exchange Online). Temporary SMTP errors (4xx codes) suggest transient problems, and retrying the message is recommended. Using `traceroute` can help pinpoint the location of the network failure.

Key findings

  • TCP Connection Failure: Indicates a failure to establish a TCP connection with the recipient server.
  • External Network Issues: Root cause is typically external network problems or issues with the recipient server.
  • Not Sender-Side Problem: Generally, not related to the sender's email server setup (Exim, Postfix, Exchange Online).
  • Temporary Errors: Temporary SMTP errors (4xx codes) suggest transient issues.

Key considerations

  • Retry Sending: Retry sending the message later, as the issue may be temporary.
  • Traceroute: Use the `traceroute` command to identify where the network connection is failing.
Technical article

Documentation from Microsoft explains that if Exchange Online has trouble connecting to a recipient server, it could be due to network problems, firewall issues, or the recipient server being offline. These issues are usually external to Exchange Online.

August 2024 - Microsoft
Technical article

Documentation from Cisco explains to use the `traceroute` command to identify where network connections are failing. This can help pinpoint if the issue is on your network, the recipient's network, or somewhere in between.

July 2021 - Cisco
Technical article

Documentation from Exim Wiki explains that "error dialing remote address: dial tcp ... i/o timeout" indicates a failure to establish a TCP connection with the remote host due to a timeout. This is usually a network issue, not a problem with Exim itself.

January 2025 - Exim Wiki
Technical article

Documentation from Postfix.org explains that connection refused or timeout errors indicate problems reaching the destination server. These are external network issues or server problems, not generally issues with your Postfix setup.

May 2023 - Postfix.org
Technical article

Documentation from RFC 5321 states that temporary SMTP errors (4xx codes) often signify transient problems like network congestion or a temporary lack of resources on the receiving server. These errors usually warrant retrying the message later.

July 2024 - RFC Editor

No related resources found.