How do I contact Videotron Postmaster and resolve bounce issues?

Summary

To contact Videotron's postmaster and resolve bounce issues, use abuse@videotron.ca, a historically effective address confirmed by multiple sources. When contacting any postmaster, provide detailed email information, bounce messages, and troubleshooting steps. Understanding bounce codes (4xx errors indicate temporary server issues) is crucial. Preventative measures include proper email authentication (SPF, DKIM, DMARC), sender reputation monitoring, list hygiene (removing inactive/invalid addresses), and establishing feedback loops with ISPs. Address reputation issues by reviewing sending practices, suppressing complainers, and engaging with postmasters. Remember that a response isn't always guaranteed, so maintain politeness and clarity.

Key findings

  • Videotron Contact: abuse@videotron.ca is a reliable contact for Videotron's postmaster.
  • Information for Postmaster Contact: Provide detailed email info, bounce messages, and troubleshooting steps.
  • Understanding Bounce Codes: Bounce codes offer diagnostic information; 4xx errors signal temporary issues.
  • Importance of Authentication: SPF, DKIM, and DMARC enhance deliverability and sender reputation.
  • List Hygiene is Key: Removing invalid or inactive email addresses lowers bounce rates.

Key considerations

  • Politeness & Clarity: Maintain politeness and clarity when contacting postmasters.
  • Response Not Guaranteed: Postmaster responses are not always guaranteed.
  • Proactive Reputation Management: Address reputation issues promptly by reviewing sending practices.
  • Use Deliverability Tools: Use deliverability testing tools.

What email marketers say
10Marketer opinions

To contact Videotron's postmaster and resolve bounce issues, use abuse@videotron.ca. When reaching out to any postmaster, provide detailed email information, bounce messages, and troubleshooting steps. Ensure your email infrastructure is correctly configured, implement authentication methods like SPF, DKIM, and DMARC, and maintain a clean email list to reduce bounces.

Key opinions

  • Contact Method: abuse@videotron.ca is a viable contact method for Videotron's postmaster.
  • Required Information: Provide detailed email information, bounce messages, and troubleshooting steps when contacting postmasters.
  • Bounce Code Explanation: A bounce code indicates the reason an email was rejected by a recipient's mail server.
  • Bounce Types: Understand the difference between hard bounces (permanent failures) and soft bounces (temporary issues).

Key considerations

  • Infrastructure Configuration: Ensure your email infrastructure is correctly configured to prevent being flagged as spam.
  • Authentication: Implement authentication methods like SPF, DKIM, and DMARC to improve deliverability.
  • List Hygiene: Maintain a clean email list by removing inactive or invalid email addresses to reduce bounce rates.
  • Reputation: Monitor your sender reputation and IP address for deliverability issues.
Marketer view

Email marketer from EmailOnAcid defines email bounces as messages that are rejected by a recipient's mail server and returned to the sender, often with a bounce code indicating the reason for failure.

July 2022 - EmailOnAcid
Marketer view

Email marketer from MailerLite notes maintaining clean email lists and removing inactive or invalid email addresses can help reduce bounce rates and improve overall deliverability.

November 2022 - MailerLite
Marketer view

Email marketer from Litmus shares preventing bounces requires implementing proper email authentication (SPF, DKIM, DMARC), monitoring your sender reputation, managing your email list, and following email marketing best practices.

February 2022 - Litmus
Marketer view

Email marketer from Mailjet explains to understand bounce types, distinguishing between hard bounces (permanent delivery failures) and soft bounces (temporary issues), and emphasizes cleaning your email list regularly to avoid hard bounces.

January 2022 - Mailjet
Marketer view

Email marketer from SendPulse discusses monitoring your sender reputation and IP address to identify any deliverability issues that might lead to bounces, and suggests implementing authentication methods like SPF, DKIM, and DMARC.

August 2024 - SendPulse
Marketer view

Email marketer from StackExchange shares that Postmaster contact should include clear identification, issue description, relevant logs (anonymized), and request for investigation - keep it polite and focused. Ensure your mail infrastructure is correctly configured and that you're not sending spam.

May 2021 - StackExchange
Marketer view

Email marketer from GlockApps notes to use deliverability testing tools to identify and fix issues that may cause bounces, such as poor email authentication, blacklisting, or content issues.

March 2023 - GlockApps
Marketer view

Email marketer from Email Geeks confirms that they were able to successfully get in touch via <mailto:abuse@videotron.ca|abuse@videotron.ca>.

November 2021 - Email Geeks
Marketer view

Email marketer from Email Geeks explains that the bounce issue (``4.1.0 q3VMpDbC5P4quq3VMpnx1Z service temporarily unavailable AUP#EML-050``) was determined to be a recipient-side error corrected by the postmaster, restoring delivery.

February 2023 - Email Geeks
Marketer view

Email marketer from Reddit explains that when contacting postmasters, be prepared to provide detailed information about the email you sent, the recipient's address, the bounce message you received, and any steps you've already taken to troubleshoot the issue.

September 2022 - Reddit

What the experts say
4Expert opinions

To contact Videotron's postmaster, use abuse@videotron.ca, a historically responsive address. For any postmaster contact, alternative addresses like postmaster@domain.com and ISP-published methods exist, though responses aren't guaranteed. Decoding bounce messages via SMTP error codes helps identify delivery failures. Addressing reputation issues involves reviewing sending practices, suppressing complainers, ensuring list hygiene, and engaging postmasters.

Key opinions

  • Videotron Contact: abuse@videotron.ca has been known to respond.
  • General Postmaster Contacts: Options include abuse@domain.com, postmaster@domain.com, or the ISP's published methods.
  • Bounce Message Decoding: Understanding SMTP error codes and server responses are crucial for identifying delivery failures.
  • Reputation Management: List hygiene is a component of reputation management.

Key considerations

  • Response Not Guaranteed: Responses from postmasters aren't always guaranteed.
  • Error Code Importance: Pay attention to error codes to help you solve the issue.
  • List Management is Key: Ensure proper list hygiene is maintained.
Expert view

Expert from Email Geeks shares that historically Videotron's abuse address (<mailto:abuse@videotron.ca|abuse@videotron.ca>) has been known to respond.

July 2022 - Email Geeks
Expert view

Expert from Spamresource details that decoding bounce messages requires understanding SMTP error codes and server responses to identify the cause of the delivery failure, such as a full mailbox or spam filtering.

May 2024 - Spamresource
Expert view

Expert from Spamresource explains that contacting postmasters can be done via abuse@domain.com, postmaster@domain.com, or through the ISP's published contact methods, but responses aren't always guaranteed.

February 2023 - Spamresource
Expert view

Expert from Word to the Wise states to fix reputation issues from spam complaints review your sending practices, suppress complainers, and ensure proper list hygiene; engage with postmasters to resolve blocks or throttling problems.

October 2024 - Word to the Wise

What the documentation says
6Technical articles

To address bounce issues and contact Videotron, use the abuse@videotron.ca address as outlined in their documentation. Bounce codes, as explained by SparkPost, provide diagnostic information, differentiating between hard and soft bounces. Microsoft Support notes that 4.X.X codes indicate temporary server issues. Google suggests contacting recipients directly or the postmaster for server-related problems. RFC defines 4xx errors as transient, potentially caused by full mailboxes or network congestion. AWS recommends establishing feedback loops with ISPs for bounce and complaint notifications.

Key findings

  • Videotron Contact: abuse@videotron.ca is the designated address for reporting issues.
  • Bounce Code Significance: Bounce codes provide valuable diagnostic information about delivery failures.
  • 4xx Error Codes: 4xx error codes indicate transient issues like full mailboxes or network congestion.
  • Feedback Loops: Establishing feedback loops with ISPs aids in identifying and resolving deliverability issues.

Key considerations

  • Bounce Type Analysis: Differentiate between hard and soft bounces to tailor resolution strategies.
  • Temporary Nature of 4xx Errors: Understand that 4xx errors are often temporary, suggesting the issue might resolve itself.
  • Direct Recipient Contact: Consider contacting the recipient directly for certain bounce issues, such as a full mailbox.
  • ISP Communication: Engage with the receiving postmaster to discuss and resolve network-related issues.
Technical article

Documentation from AWS describes establishing a feedback loop with ISPs to receive bounce and complaint notifications, which helps in promptly identifying and addressing deliverability issues.

October 2021 - AWS
Technical article

Documentation from RFC specifies 4xx error codes from the server, often indicating a transient issue on the recipient's side. These can include the recipient’s mailbox being over quota, network congestion, or a temporary server outage.

January 2022 - RFC
Technical article

Documentation from SparkPost explains that bounce codes provide diagnostic information about why an email was not delivered, categorizing them as hard bounces (permanent failures) or soft bounces (temporary issues).

July 2022 - SparkPost
Technical article

Documentation from Videotron outlines abuse reporting mechanisms on their network and provides <mailto:abuse@videotron.ca> as the email address to report issues.

December 2023 - Videotron
Technical article

Documentation from Microsoft Support that temporarily unavailable errors (such as those indicated by a 4.X.X series code) often mean the recipient's server is busy, has delivery limitations, or some other transient problem.

January 2025 - Microsoft Support
Technical article

Documentation from Google describes how full mailboxes or the recipient server being offline/overloaded are common reasons for bounces, and suggest contacting the recipient directly to resolve some issues, or the receiving postmaster to discuss network issues.

October 2023 - Google Workspace Admin Help