What bounce rate percentage causes deliverability problems?

Summary

Maintaining a low bounce rate is essential for email deliverability and sender reputation. While a precise threshold is debated, most experts agree that a bounce rate exceeding 2% warrants investigation. A bounce rate consistently above 3-5% signals significant problems, such as list hygiene issues, impacting inbox placement and potentially leading to spam filtering or account suspension. Best practices include implementing proactive email verification, regularly cleaning email lists, and continuously monitoring deliverability metrics. Furthermore, understanding subscriber lifetime value and the impact of deliverability issues on ROI is crucial.

Key findings

  • Bounce Rate Thresholds: 2% is a common threshold for investigation, while 3-5% indicates severe problems.
  • Impact on Sender Reputation: High bounce rates damage sender reputation, affecting deliverability.
  • List Hygiene is Crucial: Poor list hygiene significantly contributes to high bounce rates.
  • Monitoring Over Time: Tracking bounce rates over time helps assess the impact of specific actions.

Key considerations

  • Regular List Cleaning: Clean email lists regularly to remove invalid addresses and maintain quality.
  • Implement Email Verification: Use email verification services or CAPTCHAs to prevent bad sign-ups.
  • Monitor Deliverability Metrics: Continuously monitor bounce rates and other metrics to identify and address issues promptly.
  • Evaluate Subscriber Acquisition: Review and improve subscriber acquisition methods to ensure high-quality leads.
  • Understand Impact on ROI: Analyze the impact of deliverability issues on ROI using subscriber lifetime value.
  • Check best industry practices: Regularly check best industry practices and implement new techniques to improve deliverability.

What email marketers say
17Marketer opinions

Maintaining a low bounce rate is crucial for email deliverability. While there isn't a universally agreed-upon threshold, most sources indicate that a bounce rate exceeding 2% warrants investigation, with rates above 3-5% signaling significant problems. Factors such as list hygiene, sender reputation, and spam traps all contribute to deliverability issues related to high bounce rates. Some sources suggest implementing email verification and opt-in strategies, while others advocate for regular list cleaning and monitoring deliverability metrics to mitigate the impact of bounces.

Key opinions

  • Bounce Rate Thresholds: Most sources identify 2% as a threshold for concern, and 3-5% as a trigger for immediate action.
  • Impact on Reputation: High bounce rates negatively impact sender reputation, potentially leading to spam folder placement or blocking.
  • List Hygiene: Poor list hygiene is a primary driver of high bounce rates.
  • Industry Recommendations: Email Service Providers (ESPs) and email marketing experts recommend maintaining a bounce rate below 2%.

Key considerations

  • List Cleaning: Regularly clean email lists to remove invalid or inactive addresses.
  • Acquisition Practices: Review and improve subscriber acquisition methods to ensure high-quality leads.
  • Email Verification: Consider using email verification services or CAPTCHAs to prevent bad email sign-ups.
  • Monitoring Metrics: Monitor bounce rates and other deliverability metrics to identify and address issues promptly.
  • Proactive Measures: Implement confirmed opt-in and other bot detection techniques to proactively minimize undeliverable addresses.
  • Understand Your Audience: Consider the potential impact of deliverability issues by understanding the lifetime value of your subscribers.
Marketer view

Email marketer from Email Geeks shares that when it comes to deliverability, he advises senders to check off as many checkmarks from the best industry practices as possible (or as many as their business case allows). He considers that there is not a single day when your emails reach 100% inbox, some of the emails will go to spam folder and it is close to impossible to avoid it. However, that difference between 93% inbox placement and 95% inbox placement is still beneficial for you as a marketer and those unquantifiable efforts may help you achieve exactly that. It may not mean much in short term, but during the years it should add a solid income to your business.

February 2022 - Email Geeks
Marketer view

Email marketer from Email Geeks shares that as a sender, he highly recommends 3rd party verification services. Captchas catch the bots from signing up but there are lot of other menacing problems when it comes to bad email sign ups. He finds them critical.

November 2021 - Email Geeks
Marketer view

Email marketer from Constant Contact explains that a good bounce rate should ideally be under 2%, with rates above this requiring attention to list hygiene.

August 2024 - Constant Contact
Marketer view

Email marketer from Email Geeks says to be clear, 2% on initial opt-in should raise red flags. After that, I’d expect sends to have much lower undeliverable rates. As an ESP I generally *do not* recommend clients use 3rd party verification services, they are a waste of money in my experience and more easily solved by improving your subscriber acquisition setup. Using CAPTCHA’s, other various bot detection techniques, confirmed opt-in, etc.

August 2023 - Email Geeks
Marketer view

Email marketer from Litmus explains that maintaining a bounce rate below 2% is vital for ensuring good deliverability and avoiding spam folder placement.

August 2022 - Litmus
Marketer view

Email marketer from Email Geeks says another good approach is to put together an outline of what the true impact of a major deliverability issue will have to your organization using the lifetime value of an email subscriber and what negative impact on business a major ISP issue will have. If you have any sort of average lifetime $ value of an email subscriber, and know that (as an example) Gmail is 45% of your subscribers, you can forecast what drop in ROI email marketing will experience if reputation declines and Gmail spam folder placement occurs (using some assumptions like a 1% or less open rate from Gmail spam folder). Senders often use this approach to outline the importance of monitoring deliverability rates and investing time and costs into doing so.

February 2025 - Email Geeks
Marketer view

Email marketer from Email Geeks shares that bounce rates can absolutely hurt delivery and there isn't a magic number but the goal is to get to 0 (even though that is impossible).

September 2024 - Email Geeks
Marketer view

Email marketer from ActiveCampaign recommends regularly cleaning your list to ensure bounce rates stay as low as possible, avoiding deliverability problems. Ideally you should aim for below 2%.

October 2022 - ActiveCampaign
Marketer view

Email marketer from Email Marketing Forum shares that if bounce rates exceed 5%, immediate action like list cleaning and reviewing acquisition methods are necessary to avoid deliverability issues.

February 2022 - Email Marketing Forum
Marketer view

Email marketer from Email Geeks shares that a bounce rate greater than 2% should raise red flags because higher than that, you likely have either a list hygiene issue and/or a sender reputation issue. She has seen it where with a bunch of hard bounces (invalid email addresses) there was also an increase in block bounces. And sometimes it was due to a huge volume spike (let's dig out old lists!) that yielded a bunch of bad email addresses and also looked very spammy due to the volume spike, so the MBPs started to block.

October 2024 - Email Geeks
Marketer view

Email marketer from Mailjet explains that a bounce rate consistently above 2% should prompt investigation, as it can negatively impact sender reputation.

June 2024 - Mailjet
Marketer view

Email marketer from HubSpot explains that while they don't state an exact number, consistently high bounce rates damage your sender reputation and hurt email deliverability in the long run.

October 2023 - HubSpot
Marketer view

Email marketer from Reddit explains that a bounce rate above 3% is considered problematic and needs immediate attention to maintain a healthy sender reputation.

August 2021 - Reddit
Marketer view

Email marketer from SparkPost explains that you should try to keep your bounce rate under 2%, and address the cause quickly if it goes above 5%.

August 2021 - SparkPost
Marketer view

Email marketer from ZeroBounce shares that ideally, your email bounce rate should be less than 2%. Anything higher than that could damage your sender reputation and harm your deliverability rate.

February 2023 - ZeroBounce
Marketer view

Email marketer from Email Geeks shares that bounces aren’t buying and they likely cost you money, so it seems like bad business not to care about them. She would be more worried about spam traps (which don’t bounce), but depending on the bounce reasons and mailbox providers, you could absolutely encounter deliverability problems due to bounces. The most likely outcomes are spam folder placement and/or outright blocking. It’s not easy to quantify because the thresholds are likely variable, and intertwined with several other datapoints.

May 2021 - Email Geeks
Marketer view

Email marketer from MailerLite shares that email deliverability is at risk if the bounce rate is too high. A target bounce rate is between 0% and 2%.

September 2021 - MailerLite

What the experts say
3Expert opinions

Maintaining low bounce rates is critical for email deliverability. A bounce rate exceeding 1-2% warrants investigation, with rates above 5% indicating a serious problem. Tracking bounce rates over time, particularly by domain, helps assess the impact of specific actions and identify when intervention is needed. High bounce rates can degrade list quality, leading mailbox providers to filter or block messages.

Key opinions

  • Bounce Rate Thresholds: Bounce rates over 1-2% should be investigated, and over 5% indicates a serious problem.
  • Impact on Reputation: High bounce rates negatively affect sender reputation and can lead to filtering or blocking by mailbox providers.
  • Importance of Tracking: Tracking bounce rates over time and by domain helps assess the impact of actions and identify problems.

Key considerations

  • Immediate Action: Address bounce rates exceeding 5% immediately to prevent deliverability damage.
  • List Quality: Focus on maintaining a high-quality email list to minimize bounce rates.
  • Continuous Monitoring: Continuously monitor and analyze bounce rates to ensure proactive management of deliverability.
Expert view

Expert from Email Geeks shares it is good to maintain rates over time (especially by domain if you can get them) so that you can show the impact of specific actions and/or know when it's time to hit the brakes and fix a problem.

May 2024 - Email Geeks
Expert view

Expert from Spam Resource explains that a bounce rate of over 1-2% should be investigated and rates over 5% indicate a serious problem that should be addressed immediately to prevent deliverability damage.

September 2022 - Spam Resource
Expert view

Expert from Word to the Wise shares that you should keep your bounce rates low as high bounce rates impact deliverability. Your list quality suffers as the ratio of good to bad addresses gets out of whack, and mailbox providers begin to filter or block messages from senders with too many bounces.

March 2022 - Word to the Wise

What the documentation says
4Technical articles

Email providers and services generally consider bounce rates exceeding 5% as indicative of significant list quality problems that can harm deliverability. While specific thresholds may vary, consistently high bounce rates are a signal to email providers that the sender may not be following best practices, potentially leading to emails being marked as spam or even account suspension.

Key findings

  • Bounce Rate Thresholds: Bounce rates exceeding 5% indicate significant list quality issues.
  • Impact on Deliverability: High bounce rates negatively impact deliverability, increasing the likelihood of emails being marked as spam.
  • Sender Reputation: High bounce rates signal to email providers that the sender may not be following best practices, affecting sender reputation.

Key considerations

  • List Quality: Focus on maintaining a high-quality email list to minimize bounce rates.
  • Best Practices: Adhere to email marketing best practices to improve sender reputation and deliverability.
  • Monitoring: Regularly monitor bounce rates and other deliverability metrics to identify and address issues promptly.
Technical article

Documentation from Google Workspace shares that while not explicitly stating a bounce rate percentage, consistently high bounce rates contribute to emails being marked as spam, affecting deliverability.

March 2024 - Google Workspace
Technical article

Documentation from SendGrid shares that a bounce rate exceeding 5% indicates significant list quality issues that can harm deliverability.

December 2024 - SendGrid
Technical article

Documentation from Microsoft shares that high bounce rates are a signal to email providers that the sender may not be following best practices, negatively affecting deliverability.

September 2024 - Microsoft
Technical article

Documentation from Amazon SES explains that high bounce rates, specifically those above 5%, will impact your reputation and may lead to account suspension.

June 2023 - Amazon SES