How to recover from accidentally sending email to a large list of fake or invalid email addresses?
Summary
What email marketers say16Marketer opinions
Email marketer from Mailjet emphasizes segmenting your email list based on engagement. Focus efforts on active users and create separate campaigns for re-engaging inactive subscribers. This can help to repair damage from sending to invalid addresses by focusing on those who want your mail.
Marketer from Email Geeks emphasizes the importance of permanently fixing the systemic issue that allowed the bad email addresses to be used in the first place.
Marketer from Email Geeks recommends Google Postmaster Tools and Microsoft SNDS as good starting points for measuring deliverability.
Email marketer from HubSpot states to create a sunset policy for your email list which means defining a time when an email contact is removed from receiving emails if they don't open them in that set timeframe. A core way to improve deliverability.
Email marketer from ZeroBounce recommends using an email validation service to check the quality and accuracy of email addresses before sending to them and can help prevent accidentally sending messages to invalid or fake email addresses in the first place.
Email marketer from SparkPost recommends aggressively suppressing unengaged users who have not opened or clicked emails in a while to improve deliverability. Removing these addresses should be a priority to improve deliverability.
Marketer from Email Geeks explains that the first step is to assess how badly the sender reputation has been affected, noting that a one-off send to non-existent addresses is likely less damaging than active recipients marking emails as junk.
Marketer from Email Geeks states that understanding your own metrics related to bounces, opens, and complaints is crucial and that the ESP's provided metrics are usually sufficient.
Email marketer from Litmus advises consistently monitoring sender reputation via tools like Google Postmaster Tools and Microsoft SNDS to quickly identify and address deliverability issues. After sending to invalid addresses, check immediately for significant reputation drops to assess damage.
Email marketer from ReturnPath (now Validity) advises to actively monitor your sender reputation using various tools and feedback loops to identify potential deliverability issues before they escalate into larger problems. A necessity after spamming addresses by mistake.
Email marketer from Email on Acid suggests designing effective re-engagement campaigns for inactive subscribers instead of just removing them, giving them a chance to re-subscribe or be removed. A good strategy to use instead of removing the addresses.
Email marketer from SendGrid recommends a slow, gradual warm-up of IP addresses after a deliverability issue, beginning with small sends to highly engaged users and increasing volume slowly. Monitor engagement metrics closely and pause sending if negative signals are observed. Essential after sending to a list with many invalid addresses.
Email marketer from Validity suggests using seed lists to monitor inbox placement across different mailbox providers and catch deliverability problems early, useful after a blunder sending to fake accounts. Can help diagnose the source.
Email marketer from Neil Patel explains that cleaning your email list regularly is important. Remove hard bounces immediately. Use double opt-in to ensure valid addresses are added in the first place. Then segment your list and re-engage inactive subscribers to prevent deliverability issues, especially crucial after accidentally emailing invalid addresses.
Email marketer from TowerData recommends using email verification services to identify and remove invalid, disposable, and spam trap addresses from your list before sending. Can save you a lot of trouble if addresses are confirmed before use.
Marketer from Email Geeks suggests that recovery should be relatively quick, assuming the sender reputation was initially decent.
What the experts say4Expert opinions
Expert from Spam Resource explains that quick action is crucial when you've hit spam traps. Assess the damage by monitoring your sender reputation and blocklist status. Immediately suppress the affected addresses and investigate the source of the problem to prevent recurrence. Focus on re-engaging healthy subscribers to rebuild your reputation.
Expert from Email Geeks recommends mangling the bad email addresses to prevent future sends and deleting the original, unmangled versions.
Expert from Email Geeks advises not to panic and avoid making any rash decisions after accidentally sending emails to bad addresses.
Expert from Word to the Wise emphasizes the importance of a thorough list cleaning after an accident. This involves removing all hard bounces, unsubscribes, and spam complaints immediately. Implement a suppression list to prevent future sends to problematic addresses and take steps to validate the rest of your list.
What the documentation says4Technical articles
Documentation from RFC-Editor details standardized bounce handling mechanisms (VERP) to accurately identify and process bounces, allowing immediate removal of bad addresses from your list and improved deliverability. Setting this up helps recover from sending to invalid address by preventing future attempts.
Documentation from Google Workspace Admin Help emphasizes the importance of authenticating your email using SPF, DKIM, and DMARC to improve deliverability and prevent emails from being marked as spam, especially after sending to invalid addresses. They also recommend monitoring your sender reputation via Google Postmaster Tools and removing invalid addresses immediately from your sending list.
Documentation from dmarc.org emphasizes the need to implement DMARC (Domain-based Message Authentication, Reporting & Conformance) to protect your domain from email spoofing and phishing attacks, especially vital after a security incident involving fake email addresses. Helps recover a good reputation.
Documentation from Microsoft Docs advises on setting up Sender Policy Framework (SPF) records correctly to authenticate your domain, monitor your sender reputation using Microsoft's Smart Network Data Services (SNDS), and implement a feedback loop to handle complaints efficiently to improve deliverability. This is important for recovery after sending to invalid addresses.
Related resources0Resources
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