How do I troubleshoot SPF validation errors in Pardot?

Summary

Troubleshooting SPF validation errors in Pardot requires a multi-faceted approach. Start by ensuring your SPF record includes Salesforce's sending infrastructure using the 'include:_spf.salesforce.com' mechanism. Be aware of the 10 DNS lookup limit to avoid 'PermError' by keeping the SPF record concise, minimizing 'include' statements, and removing unused entries. Validate SPF record syntax and ensure correct usage of SPF mechanisms such as 'a', 'mx', 'ip4', and 'ip6'. Utilizing online SPF testing tools helps diagnose syntax and configuration issues. Check for DNS propagation delays after updates. If sending from multiple sources, authorize all in the SPF record. Implement DMARC for enhanced authentication and monitoring. Salesforce infrastructure changes can also impact SPF validation if not properly configured. Having multiple SPF records is incorrect and will cause validation errors.

Key findings

  • Salesforce Inclusion: The SPF record must include Salesforce sending infrastructure (e.g., 'include:_spf.salesforce.com').
  • DNS Lookup Limit: SPF records have a 10 DNS lookup limit; exceeding it causes 'PermError'.
  • Syntax Errors: Incorrect SPF record syntax (e.g., missing 'v=spf1') is a common issue.
  • Multiple SPF Records: Having multiple SPF records is incorrect and can cause deliverability problems.
  • DNS Propagation: DNS propagation delays after SPF record updates can cause temporary validation failures.

Key considerations

  • Third-Party Senders: Authorize all third-party senders (e.g., Pardot) in the SPF record using 'include'.
  • SPF Record Testing: Regularly use online SPF testing tools to validate the SPF record's configuration.
  • DMARC Implementation: Implement DMARC to monitor and enforce SPF and DKIM authentication.
  • Infrastructure Changes: Be aware of possible infrastructure changes on the sending side that could affect SPF validation.

What email marketers say
8Marketer opinions

Troubleshooting SPF validation errors in Pardot involves several key steps. First, verify your SPF record for syntax errors and ensure it includes Pardot's sending domains (include:_spf.salesforce.com). Ensure you only have a single SPF record. Be mindful of the DNS lookup limit (10) by keeping your record concise. Use online SPF record testing tools to validate your record. If sending from multiple locations, include all authorized sources in your SPF record. Implementing DMARC policies can also help manage and monitor authentication.

Key opinions

  • SPF Record Syntax: Incorrect syntax in the SPF record is a common issue. Ensure it starts with 'v=spf1' and includes valid mechanisms.
  • DNS Lookup Limit: Exceeding the DNS lookup limit of 10 can cause SPF PermErrors. Keep your SPF record concise.
  • Missing Pardot Domains: The SPF record must include Pardot's sending domains (e.g., include:_spf.salesforce.com) to authorize Pardot to send emails on behalf of your domain.
  • Online SPF Testing Tools: Online SPF record testing tools can help diagnose issues with your SPF record by validating syntax and configuration.
  • Single SPF record: Ensure that there is only one SPF record created

Key considerations

  • Multiple Sending Locations: If you send emails from multiple locations or services, ensure all authorized sources are listed in your SPF record.
  • DMARC Implementation: Implementing DMARC policies can help monitor and manage SPF validation issues, providing better email authentication.
  • Regular Validation: Regularly validate your SPF record using online tools to ensure it remains correctly configured.
Marketer view

Email marketer from Email on Acid shares that a common mistake is having incorrect syntax in the SPF record. Make sure the record starts with 'v=spf1', uses correct mechanisms (e.g., 'include', 'a', 'mx', 'ip4'), and ends with a 'qualifier' such as '-all' to define the default behavior.

December 2022 - Email on Acid
Marketer view

Email marketer from Stack Overflow explains the first step to solve a SPF PermError (which causes validation errors) is to look at the SPF record. There is a 10 DNS lookup limit, including includes, redirects, a, mx etc. If the SPF record exceeds the 10 DNS lookup limit an SPF PermError is returned.

March 2023 - Stack Overflow
Marketer view

Email marketer from Reddit recommends checking if the SPF record includes Pardot's sending domains (e.g., include:_spf.salesforce.com). If not, add it to your SPF record to authorize Pardot to send emails on behalf of your domain.

December 2024 - Reddit
Marketer view

Email marketer from MXToolbox shares that their tool can be used to lookup and validate your SPF, DKIM and DMARC records

December 2021 - MXToolbox
Marketer view

Email marketer from AuthSMTP shares that if you send email from multiple locations, you need to have the authorized locations, such as IP addresses or domains, listed in your SPF record. Make sure to include all sending sources to prevent validation failures.

March 2024 - AuthSMTP
Marketer view

Email marketer from Mailjet explains that if you have multiple SPF records, it can cause deliverability problems. You should have only one SPF record per domain. Also, keep your SPF record short to avoid exceeding DNS lookup limits.

August 2021 - Mailjet
Marketer view

Email marketer from EmailGeeks Forum shares that using online SPF record testing tools can help diagnose issues with your SPF record. These tools can validate the syntax and ensure the record is correctly configured.

July 2021 - EmailGeeks Forum
Marketer view

Email marketer from SuperOffice explains that using DMARC (Domain-based Message Authentication, Reporting & Conformance) policies can help to ensure that emails are correctly authenticated using SPF and DKIM. Setting up DMARC allows you to monitor and manage SPF validation issues more effectively.

April 2024 - SuperOffice

What the experts say
5Expert opinions

Troubleshooting SPF validation errors in Pardot involves several potential areas of investigation. One possibility is that Salesforce may have updated its infrastructure, leading to SPF issues if not properly configured. Additionally, verify that your SPF record correctly authorizes Pardot as a third-party sender using the 'include' mechanism. Consider potential issues with DNS propagation after updating SPF records. Finally, utilize tools like SPF Inspector to identify common errors such as syntax problems and exceeding DNS lookup limits.

Key opinions

  • Infrastructure Changes: Salesforce infrastructure updates might cause SPF issues if not properly configured.
  • Third-Party Authorization: Ensure Pardot is properly authorized as a third-party sender in your SPF record using the 'include' mechanism.
  • DNS Propagation: Incorrect DNS propagation after updating SPF records can lead to validation errors; allow up to 48 hours for changes to propagate.
  • SPF Inspector Tools: Tools like SPF Inspector can identify syntax errors and DNS lookup limit issues in SPF records.

Key considerations

  • Verify Pardot Authorization: Double-check that your SPF record includes the necessary 'include' statement to authorize Pardot to send emails on your behalf.
  • Monitor DNS Propagation: After making changes to your SPF record, monitor DNS propagation to ensure the updates are reflected across the internet.
  • Utilize SPF Inspection Tools: Regularly use SPF inspection tools to proactively identify and address potential issues with your SPF record.
Expert view

Expert from Spam Resource shares that one cause of SPF validation errors is incorrect DNS propagation. If you've recently updated your SPF record, allow sufficient time (up to 48 hours) for the changes to propagate across the internet. During this time, you might encounter inconsistent results.

February 2023 - Spam Resource
Expert view

Expert from Spam Resource explains that they offer a tool called SPF Inspector to check and validate your SPF records. The SPF Inspector identifies common errors such as syntax issues, exceeding the DNS lookup limit, and incorrect usage of mechanisms.

November 2021 - Spam Resource
Expert view

Expert from Word to the Wise shares that if you use third-party senders (like Pardot) to send emails, ensure you've properly authorized them in your SPF record using the 'include' mechanism. Failure to include these senders can lead to SPF validation errors.

July 2022 - Word to the Wise
Expert view

Expert from Email Geeks shares that Pardot inherits suppression/bounce processing rules from Marketing Cloud that are probably causing pain. If the seeds bounce enough times, Marketing Cloud or Pardot will suppress them and stop future sends. This does not cause an SPF warning though.

January 2022 - Email Geeks
Expert view

Expert from Email Geeks explains that the SPF warning is odd and that Salesforce may have rolled out new IP addresses to the shared Pardot infrastructure but missed a step in setup.

October 2021 - Email Geeks

What the documentation says
5Technical articles

Troubleshooting SPF validation errors in Pardot requires careful attention to SPF record configuration. Ensure your SPF record includes Salesforce's sending IPs using the 'include' mechanism. Be mindful of the DNS lookup limit of 10, which can be exceeded by excessive 'include' statements. Properly use SPF mechanisms like 'a', 'mx', 'ip4', 'ip6', and understand the function of the 'all' mechanism to define the default behavior at the end of the record.

Key findings

  • Salesforce Inclusion: To properly configure SPF for Pardot, you must include Salesforce's sending IPs in your domain's SPF record using the 'include' statement.
  • DNS Lookup Limit: Exceeding the DNS lookup limit of 10 is a common cause of SPF errors. Be cautious when using multiple 'include' statements.
  • SPF Mechanisms: SPF records should include mechanisms like 'a', 'mx', 'ip4', 'ip6', and 'include' to specify authorized sending sources.
  • All Mechanism: The 'all' mechanism indicates the end of the SPF record and the default action to take if none of the preceding mechanisms match.

Key considerations

  • Limit Includes: Be cautious when using multiple 'include' statements to avoid exceeding the DNS lookup limit.
  • Proper Syntax: Ensure all SPF mechanisms are correctly defined and point to the appropriate servers/IP addresses used by Pardot.
  • Default Behavior: Understand the implications of using different qualifiers with the 'all' mechanism (e.g., '-all', '~all') to control how non-matching emails are treated.
Technical article

Documentation from Google Workspace Admin Help explains that an SPF record should include mechanisms such as 'a', 'mx', 'ip4', 'ip6', and 'include' to specify authorized sending sources. Ensure these mechanisms are correctly defined and point to the appropriate servers/IP addresses used by Pardot.

September 2022 - Google Workspace Admin Help
Technical article

Documentation from Salesforce Help explains that to ensure proper SPF configuration in Pardot, you need to include Salesforce's sending IPs in your domain's SPF record. This involves updating the SPF record at your DNS provider with the necessary 'include' statement for Salesforce.

November 2022 - Salesforce Help
Technical article

Documentation from RFC shares that the all mechanism is used to indicate the end of the SPF record and the default action to take if none of the preceding mechanisms match. Typical qualifiers are '-all' (fail), '~all' (softfail), and '+all' (pass, but not recommended).

October 2022 - RFC
Technical article

Documentation from Microsoft shares that the include mechanism in an SPF record references other domains' SPF records. Be cautious when using multiple include statements, as this can lead to exceeding the DNS lookup limit of 10.

February 2025 - Microsoft
Technical article

Documentation from dmarcian explains that a common cause of SPF validation errors is exceeding the DNS lookup limit. SPF records are limited to 10 DNS lookups and exceeding this limit will cause an SPF 'PermError'. Tools such as dmarcian's SPF Surveyor can help to debug this.

May 2022 - dmarcian