How can I troubleshoot DMARC failures and identify the cause of authentication issues?
Summary
What email marketers say9Marketer opinions
Email marketer from GlockApps shares that using an insufficient DKIM key size can lead to authentication issues. Ensure your DKIM key is at least 1024 bits, with 2048 bits being the recommended standard, to provide adequate security and prevent DKIM failures.
Email marketer from URIports explains that an SPF PermError can cause SPF checks to fail. This error occurs when the SPF record has syntax errors, includes too many lookups, or is otherwise invalid. Correcting the SPF record is essential for proper email authentication.
Email marketer from LinkedIn explains that ensuring proper authentication for third-party senders is critical for DMARC compliance. If you use ESPs or other services to send email on your behalf, ensure they are properly configured with SPF and DKIM, and that these are aligned with your domain.
Email marketer from Stack Overflow explains that the DMARC policy (p=none, p=quarantine, p=reject) determines how email receivers handle emails that fail DMARC checks. Implementing a 'p=none' policy initially allows you to monitor failures without impacting deliverability, while stricter policies ('quarantine' or 'reject') offer greater protection against spoofing once you've resolved the issues.
Email marketer from Mailjet explains that continuous monitoring of DMARC reports is essential for identifying trends and anomalies. Regular analysis helps detect unauthorized sending sources, misconfigurations, or potential spoofing attempts, allowing for proactive intervention.
Email marketer from Email Geeks suggests maintaining a list of all email sending vectors, including ESPs, with details on key settings, DNS records, authentication status, usage, and reputation risk to better organize and identify potential authentication issues.
Email marketer from EmailGeekForum explains that reverse DNS (PTR record) should match your sending domain. Discrepancies in the PTR record can negatively affect your sender reputation and lead to DMARC failures.
Email marketer from EasyDMARC shares that SPF flattening is a technique to prevent SPF lookup limits. If your SPF record exceeds the maximum number of DNS lookups, SPF authentication can fail. Flattening helps optimize the record to stay within these limits, improving deliverability.
Email marketer from Reddit shares that when troubleshooting SPF failures, it's important to verify that all email sending sources are included in your SPF record. Overlooking a legitimate source will cause emails from that source to fail SPF checks.
What the experts say5Expert opinions
Expert from Word to the Wise explains to start with a DMARC policy of 'p=none' to monitor your email streams and identify any unauthorized sending sources before enforcing stricter policies. This allows time to correct any misconfigurations or authentication issues without impacting legitimate email delivery.
Expert from Email Geeks mentions the benefit of DMARC reporting in identifying previously unknown email sources.
Expert from Email Geeks shares that implementing a DMARC vendor to capture reports and generate a dashboard is the best approach for troubleshooting DMARC issues. He recommends tools like Redsift, dmarcian, and EasyDMARC to identify mail streams and assess authentication implementation. He highlights the difficulty of troubleshooting without such tools and mentions how Redsift proactively alerted him to mail from other ESPs, automating the identification process.
Expert from Spam Resource explains that strict DMARC alignment is essential. Both SPF and DKIM must pass and be aligned with the domain in the 'From:' header. Misalignment, even with passing authentication, will cause DMARC failures.
Expert from Email Geeks explains that DMARC summary reports can answer questions about email authentication issues. He adds that DMARC is set up at the domain level, but every email source from that domain needs correct authentication, and the DMARC reports will identify unauthenticated sources.
What the documentation says5Technical articles
Documentation from Dmarcian shares that DMARC reports are crucial for diagnosing authentication issues. Aggregate reports provide a summary of authentication results, while forensic reports offer detailed information about individual emails that failed authentication, aiding in pinpointing the source of the problems.
Documentation from Microsoft explains that issues with DKIM verification can cause DMARC failures. Ensuring that the DKIM signature is properly aligned with the 'd' and 's' tags, and that the public key used for verification matches the private key used for signing, is critical for successful authentication.
Documentation from ReturnPath explains that regular DKIM key rotation is important for security. Using the same key for a prolonged period increases the risk of compromise. Rotating your DKIM keys ensures that even if a key is compromised, the impact is limited.
Documentation from RFC explains that a misconfigured DMARC record can lead to authentication failures. Ensuring the correct syntax, including the 'v', 'p', and 'rua' tags, is vital for proper DMARC implementation. Errors in the record can cause legitimate emails to be incorrectly flagged.
Documentation from Google Workspace Admin Help explains that DMARC failures can occur due to SPF failures, DKIM failures, or both. It elaborates on SPF failures happening when the sending server's IP address isn't authorized in the SPF record, and DKIM failures arising from issues with the DKIM signature verification process.