How do I troubleshoot and fix SPF and DMARC settings for email deliverability issues?

Summary

Troubleshooting and fixing SPF and DMARC for email deliverability involves a multifaceted approach. Experts recommend considering specialized DMARC companies for setup and emphasize the importance of proper SPF record configuration, including adherence to the 10 DNS lookup limit. DMARC deployment should be phased, starting with a monitoring policy ('p=none') before transitioning to stricter enforcement. Key considerations include validating SPF/DKIM alignment with the 'From:' domain, monitoring DMARC reports for authentication issues, using testing tools, and consolidating multiple SPF records. Special attention should be given to situations where only DKIM alignment is present, as failures can occur. Also, consider using subdomains for different email types to isolate deliverability issues, and be wary of DMARC solutions that seem too cheap or quick, with Microsoft issues and Mailchimp changes being known to cause issues. Overall a continued, phased approach is required.

Key findings

  • DMARC Expertise: Specialized DMARC companies can simplify setup with purpose-built tools.
  • SPF Configuration: Valid SPF records require correct formatting, root domain publication, all sending sources, and adherence to DNS lookup limit.
  • DMARC Staged Rollout: DMARC deployment should follow 'p=none' -> 'p=quarantine' -> 'p=reject' for safe implementation.
  • Mailchimp and SPF/DKIM: Mailchimp requires using the 2 DKIM CNAME records, but doesn't need the traditional SPF include.
  • DKIM Alignment Risk: Reliance on DKIM alone poses risks as failures can cause DMARC validation to fail.
  • Ongoing DMARC Vendor Costs: A DMARC vendor can be expected to be an ongoing cost, and if it's too low there may be problems

Key considerations

  • SPF Record Review: Review Sendgrid and ensure the include is needed, also remove unused items like 'mx'.
  • Monitor Reports: Monitor DMARC reports proactively to identify authentication gaps and potential threats.
  • Validation with tools: Validate settings using testing tools to simulate mail flow and catch misconfigurations.
  • Correct errors: Address syntax errors or exceeding SPF DNS lookup limits promptly.
  • Subdomain Separation: Utilize subdomains to isolate deliverability issues between email types.
  • Authentication Alignment: If SPF fails, ensure DKIM passes AND is aligned with the from domain.
  • Avoid multiple records: Consolidate and prevent having multiple SPF records.

What email marketers say
15Marketer opinions

Troubleshooting and fixing SPF and DMARC settings for email deliverability involves several key areas. Correct SPF configuration is crucial, including ensuring a single SPF record, staying within the 10 DNS lookup limit, and accurately listing all sending sources. DMARC implementation should be phased, starting with monitoring before enforcing policies. Email authentication issues can stem from forwarding, incorrect syntax, and misalignment between SPF/DKIM and the 'From:' domain. Monitoring DMARC reports, using testing tools, and consolidating SPF records are all important for maintaining deliverability. Also, consider using subdomains for different email types and understanding that less expensive DMARC deployment options might not be sufficient.

Key opinions

  • SPF Configuration: Proper SPF configuration is crucial, involving single record, staying within 10 DNS lookups and accurate source listing.
  • DMARC Phased Implementation: DMARC should be implemented in phases (none -> quarantine -> reject) to avoid blocking legitimate email.
  • Authentication Alignment: Either SPF or DKIM must align with the 'From:' domain for DMARC to pass, and both have to validate. Forwarding can cause SPF failures.
  • Mailchimp SPF record changes: Old Mailchimp accounts required SPF record, but they have now moved to DKIM for authentication
  • Troubleshooting considerations for DMARC vendors: DMARC deployment should be considered ongoing, it should be expected to take months or even a year for full deployment and to reach the reject mode.

Key considerations

  • Monitoring and Reporting: Regularly monitor DMARC reports to identify and address authentication issues and potential abuse.
  • Testing Tools: Utilize email testing tools to validate SPF and DMARC configurations before and after making changes.
  • Consolidation: Consolidate multiple SPF records into a single record to avoid authentication failures.
  • Subdomain Usage: Consider using subdomains to isolate deliverability issues and simplify SPF and DMARC management for different email types.
  • DMARC Deployment Costs: DMARC deployment should take months and if a DMARC deployment is promised in less than 6 months or costs less than $20,000, it's likely not a genuine service.
Marketer view

Email marketer from AuthSMTP explains that having multiple SPF records can invalidate SPF authentication. You should consolidate all SPF records into a single record.

December 2022 - AuthSMTP
Marketer view

Email marketer from Mailjet shares that DMARC implementation should be done in stages: starting with a 'p=none' policy to monitor reports, then moving to 'p=quarantine' and finally 'p=reject' as you gain confidence in your authentication setup.

April 2021 - Mailjet
Marketer view

Marketer from Email Geeks suggests not worrying about MXToolbox warnings. They agree with removing the `mx` from the SPF record to reduce DNS overhead and note that Sendgrid's SPF domain is typically something like `foo456789.example.com`, which is where the SPF should be, not the organizational domain. They also mention that Mailchimp now provides 2 DKIM public TXT/CNAME records instead of requiring an SPF include.

September 2022 - Email Geeks
Marketer view

Marketer from Email Geeks advises that Sendgrid implementation under the root domain's SPF record should be reviewed and that Mailchimp's include isn't needed because they use their own Return-Path for bounce handling. They suggest tracking DMARC aggregate reports and achieving full authentication for every outgoing mail stream.

October 2023 - Email Geeks
Marketer view

Email marketer from Postmark shares that using subdomains for sending different types of emails (e.g., transactional vs. marketing) can help isolate deliverability issues and simplify SPF and DMARC management.

August 2022 - Postmark
Marketer view

Email marketer from Email on Acid shares the importance of using email testing tools to validate SPF and DMARC configurations. Send test emails and analyze the headers to ensure proper authentication.

April 2021 - EmailonAcid
Marketer view

Email marketer from Reddit suggests that SPF failures can occur due to email forwarding, so consider implementing Sender Rewriting Scheme (SRS) to rewrite the sender address and maintain SPF validation.

May 2023 - Reddit
Marketer view

Email marketer from an Email Marketing Forum says that continuous testing and monitoring are critical. Use tools to check SPF and DMARC records and actively monitor deliverability rates to identify and address issues promptly.

July 2023 - Email Marketing Forum
Marketer view

Marketers from Email Geeks discuss DMARC monitoring and reject modes. They agree monitoring mode is useful for fixing authentication issues, but 'p=reject' isn't for everyone and should be treated as an ongoing project. Hagop emphasizes value of DMARC vendors and their alerts/reports, while Neil mentions the risk with only DKIM aligned and DKIM breaks causing DMARC failures. They agree domain owners should implement DMARC with reporting-only for the benefits.

December 2023 - Email Geeks
Marketer view

Marketer from Email Geeks suggests that if a DMARC deployment is promised in less than 6 months or costs less than $20,000, it's likely not a genuine service. They also suspect the client may only need an SPF record update rather than a full DMARC deployment.

October 2024 - Email Geeks
Marketer view

Marketers from Email Geeks clarifies that Mailchimp has moved away from needing the 'include' in the SPF record. Hagop K. explains new users get 2 DKIM TXT/CNAME records, while Neil agrees this reduces overhead for Mailchimp but prefers custom domain authentication options. Hagop K. highlights that DMARC needs either SPF or DKIM pass, so lack of custom return-path setup isn't a killer, as DKIM should suffice.

November 2023 - Email Geeks
Marketer view

Email marketer from EasyDMARC explains common SPF mistakes such as exceeding the 10 DNS lookup limit or having multiple SPF records, and advises to flatten SPF records to reduce lookups and consolidate them into a single record.

May 2021 - EasyDMARC
Marketer view

Email marketer from Stack Overflow says that to fix DMARC validation failures, ensure that either SPF or DKIM is aligned with the 'From:' domain. If SPF fails, DKIM must pass and be aligned. Check your DKIM signature and DNS records.

September 2021 - Stack Overflow
Marketer view

Email marketer from MXToolbox explains that common SPF record syntax errors, like typos, missing includes, or incorrect mechanisms, can cause authentication failures. Use an SPF record checker to identify and correct these errors.

April 2024 - MXToolbox
Marketer view

Marketer from Email Geeks identifies a valid SPF TXT record for the domain and suggests removing the 'mx' mechanism as it is covered by the Microsoft include, which could tidy it up.

November 2024 - Email Geeks

What the experts say
5Expert opinions

Troubleshooting SPF and DMARC involves careful setup and monitoring. DMARC setup is often best handled by specialized DMARC companies. If there is no DMARC record then there is nothing to fix. Multiple SPF records is bad but the correct setup depends on where mail is sent from. It is important to note that authentication can fail with only DKIM alignment. Start DMARC enforcement with a 'p=none' policy before moving to stricter policies to monitor traffic. Finally, avoid exceeding the 10 DNS lookup limit in SPF records by flattening them.

Key opinions

  • DMARC Expertise: Specialized DMARC companies often provide superior tools and expertise for DMARC setup.
  • DMARC Initial Policy: Begin DMARC enforcement with a 'p=none' policy to monitor traffic and identify legitimate sending sources.
  • SPF DNS Lookup Limit: Exceeding the 10 DNS lookup limit in SPF records can cause authentication failures; flatten records to avoid this.
  • No action with no DMARC record: If there is no DMARC record then there is nothing to fix.
  • DKIM Alignment Failure: Authentication can fail with only DKIM alignment, highlighting the importance of both SPF and DKIM validation.

Key considerations

  • SPF Setup Location: When setting up SPF record it depends on where the mail is sent from.
  • DMARC Implementation: Gradually increase the DMARC policy (p=none -> p=quarantine -> p=reject) to minimize the risk of blocking legitimate emails.
  • Troubleshooting Providers: Advised being cautious with providers lacking DKIM authentication, and mentions ARC specifications will work better with indirect mail flows as policy is enforced.
  • Microsoft and DKIM: There have been issues with Microsoft and DKIM that can cause DMARC checks to fail.
Expert view

Expert from Spam Resource explains that when troubleshooting DMARC, start with a policy of 'p=none' to monitor traffic and identify legitimate sending sources before gradually increasing the policy to 'p=quarantine' or 'p=reject.' This approach minimizes the risk of blocking legitimate emails and allows for thorough testing.

September 2021 - Spam Resource
Expert view

Expert from Email Geeks explains there's nothing to 'fix' if DMARC record isn't published and multiple SPF records are bad, the correct ones depend on where mail is sent from.

December 2024 - Email Geeks
Expert view

Expert from Email Geeks generally recommends using one of the actual DMARC companies for DMARC setup, as they possess a suite of tools that makes the process easier compared to general consultants.

November 2022 - Email Geeks
Expert view

Expert from Email Geeks confirms seeing situations with only DKIM alignment where mail fails a DMARC check, citing Microsoft issues. Hagop lists scenarios like incorrect DKIM record, unreachable DNS, short DKIM key, or message modifications. Hagop adds DMARC enforcement can be tricky for domains with complex infrastructures and advises being cautious with providers lacking DKIM authentication, and mentions ARC specifications will work better with indirect mail flows as policy is enforced.

January 2022 - Email Geeks
Expert view

Expert from Word to the Wise responds that a common issue with SPF records is exceeding the 10 DNS lookup limit, which can cause SPF failures. To fix this, flatten your SPF record by replacing 'include:' mechanisms with the actual IP addresses of the sending servers. This reduces the number of DNS lookups required and ensures SPF validation.

December 2021 - Word to the Wise

What the documentation says
5Technical articles

Troubleshooting SPF and DMARC involves ensuring correct formatting, publishing records at the root domain, including all sending sources, staying within the DNS lookup limit, and applying correct DMARC policies. A crucial aspect is regular monitoring of DMARC aggregate and forensic reports to identify authentication issues, potential abuse, and misconfigured sending sources. Message headers should be reviewed to understand authentication results, and DNS records must be verified. Analyzing DMARC failure reports can highlight specific issues like SPF softfails or DKIM problems, which require XML data analysis.

Key findings

  • SPF Setup: SPF records must be correctly formatted, published at the root domain, include all sending sources, and adhere to the 10 DNS lookup limit.
  • DMARC Errors: Common DMARC errors include syntax issues, incorrect policy application, and failure to monitor reports.
  • Authentication Analysis: Message headers provide insights into authentication results, crucial for diagnosing SPF and DMARC issues.
  • DMARC Reporting: Regular monitoring of DMARC reports identifies authentication issues, abuse, and misconfigurations.
  • Failure Report Analysis: DMARC failure reports can pinpoint issues like SPF softfails or DKIM problems via XML data.

Key considerations

  • Record Correction: Fixing syntax errors and ensuring correct formatting in SPF and DMARC records is critical.
  • Policy Application: Applying the correct DMARC policy based on the organization's risk tolerance and authentication setup.
  • Ongoing Monitoring: Continuously monitoring DMARC reports to adapt and refine SPF and DMARC policies.
  • DNS Verification: Regularly verifying that DNS records are correctly configured to prevent authentication failures.
  • XML Analysis: Understanding and analyzing XML data within DMARC failure reports to diagnose specific authentication problems.
Technical article

Documentation from Valimail explains that DMARC failure reports can highlight specific authentication issues such as SPF softfails or DKIM signature problems. Understanding these reports requires analyzing the XML data for clues about the reasons for failure.

February 2023 - Valimail
Technical article

Documentation from Microsoft shares a guide on identifying if SPF or DMARC are causing email delivery issues, suggesting reviewing the message headers for authentication results and verifying the DNS records are correctly configured.

June 2024 - Microsoft
Technical article

Documentation from RFC Editor shares that regularly monitoring DMARC aggregate and forensic reports is crucial for identifying authentication issues, potential abuse, and misconfigured sending sources. Analyzing these reports helps refine your SPF and DMARC policies.

July 2024 - RFC Editor
Technical article

Documentation from Google explains that to fix SPF setup issues, ensure the SPF record is correctly formatted, published at the root domain, includes all sending sources, and doesn't exceed the 10 DNS lookup limit.

August 2022 - Google
Technical article

Documentation from DMARC.org highlights common DMARC errors including syntax errors in the DMARC record, incorrect policy application, and failure to monitor DMARC reports. Correcting these involves fixing the record, applying the correct policy, and regularly monitoring reports.

February 2024 - DMARC.org