How can I repair a client's Gmail sender reputation after a migration and sending issues?

Summary

Repairing a client's Gmail sender reputation after a migration and sending issues is a multifaceted process. It requires a strategic combination of technical adjustments, sending behavior modifications, and consistent monitoring. The core strategy involves email authentication (SPF, DKIM, DMARC) to establish trust, a slow and deliberate IP warm-up, targeting highly engaged users and a period of reduced or no sending to Gmail addresses to reset reputation. List cleaning, removing inactive subscribers, and managing bounces are essential. Continuous monitoring of deliverability metrics, such as spam complaints, blocklist status, and engagement, is critical for identifying and addressing ongoing issues. Providing valuable and wanted content to subscribers ensures high engagement and minimizes spam complaints. Submitting a support ticket to Gmail is advised, outlining the steps taken to correct the issues. Solving problems before removing from blocklists. It is recommended to focus on wanted emails.

Key findings

  • Authentication is Crucial: Implementing SPF, DKIM, and DMARC is fundamental for establishing trust and preventing spoofing.
  • Warming up is Essential: Gradually warming up the IP address and domain reputation is critical for new setups and for regaining trust.
  • Engagement Matters: Focusing on sending to highly engaged users, providing valuable content, and soliciting feedback can improve deliverability.
  • List Hygiene is Key: Regularly cleaning the email list and removing inactive subscribers reduces bounces and complaints.
  • Monitoring is Vital: Continuously monitoring deliverability metrics and using tools like Google Postmaster Tools allows for quick identification and resolution of issues.
  • Resolution is Important: Address root issues of deliverability to prevent relisting on blocklists.

Key considerations

  • Time Commitment: Repairing sender reputation is a gradual process that requires consistent effort over weeks or months.
  • Technical Expertise: Setting up and maintaining email authentication requires technical expertise and attention to detail.
  • Content Strategy: Develop a content strategy that provides value to subscribers and encourages engagement.
  • Segmentation is Important: Segment and tailor sending based on audience segments and their engagement.
  • Gmail support: Provide Gmail support ticket so they can volume review.

What email marketers say
10Marketer opinions

Repairing a client's Gmail sender reputation after migration and sending issues requires a multi-faceted approach. It involves stopping sending to Gmail recipients for a cooling-off period, followed by a gradual warm-up targeting highly engaged users. Cleaning the email list, managing bounces, and implementing proper email authentication (SPF, DKIM, DMARC) are crucial. Submitting a support ticket to Gmail with a summary of the issue and corrective steps is also recommended. Consistent monitoring of deliverability metrics using tools like Google Postmaster Tools, and focusing on increasing email engagement through relevant and engaging content, are vital for long-term reputation recovery.

Key opinions

  • Warm-up is Critical: Gradually warm up the IP address by slowly increasing sending volume to engaged users.
  • Authentication Matters: Proper email authentication (SPF, DKIM, DMARC) is essential for proving legitimacy to Gmail.
  • Clean Your List: Removing inactive and unengaged subscribers improves deliverability by reducing bounces and complaints.
  • Engagement is Key: Focus on sending engaging content to active subscribers to improve engagement metrics.
  • Monitor Deliverability: Track key deliverability metrics like bounces, complaints, and blocklists to identify and address issues promptly.
  • Cooling Off Period: A period of no sending to Gmail is often needed to allow reputation to recover.

Key considerations

  • Time Investment: Reputation recovery is a long-term process that can take several weeks or months.
  • List Segmentation: Segmenting the email list and targeting highly engaged users during warm-up is crucial.
  • Content Quality: Ensuring high-quality and relevant content is important to maintain engagement and avoid spam complaints.
  • Support Tickets: Leverage Gmail Support tickets to get help, providing a summary of the issue and actions you are taking to correct the problem.
  • Double Opt-in: Implement a double opt-in process to ensure that only legitimate subscribers are added to the list.
Marketer view

Email marketer from Mailjet shares that sender reputation is based on factors like email volume, spam complaints, and engagement. They advise warming up your IP address gradually after a migration and monitoring your sender reputation using tools like Google Postmaster Tools.

November 2023 - Mailjet
Marketer view

Email marketer from GMass answers that improving email deliverability involves building a positive sender reputation with Gmail. They suggest warming up the IP address by gradually increasing sending volume, cleaning the email list and only sending to users who have engaged recently and authenticating the email using SPF and DKIM.

December 2024 - GMass
Marketer view

Email marketer from SendGrid explains that IP warm-up is essential for new IPs or those with low sending volume. He recommends starting with small volumes and gradually increasing it, while also monitoring engagement metrics and adjusting sending behavior accordingly.

July 2021 - SendGrid
Marketer view

Email marketer from Email Marketing Forum answers that after experiencing sending issues, it is important to manage bounces and remove invalid email addresses to improve reputation, they should implement a double opt-in process for new subscribers.

May 2021 - Email Marketing Forum
Marketer view

Marketer from Email Geeks shares their experience that the customer will need to stop sending for at least 30 days to Gmail recipients and start over with a very slow warm-up with only sending to hyper-engaged, opt-in recipients. The rebuild effort will most likely take much longer than normal, like 12-20 weeks if they are lucky and if they have high engagement and very low to no bounces, abuse complaints, and 0 spam trap hits.

August 2024 - Email Geeks
Marketer view

Marketer from Email Geeks recommends submitting a Gmail support ticket immediately after the next send so they have volume to review, providing a summary of the challenge and the steps being taken to correct the reputation. They suggest asking if there's anything they can do to help reset reputation on the domain.

October 2024 - Email Geeks
Marketer view

Email marketer from Reddit shares that after a migration, it's crucial to clean your email list by removing inactive subscribers and those who haven't engaged in a while. This helps improve your sender reputation by reducing bounces and spam complaints.

September 2022 - Reddit
Marketer view

Email marketer from EmailToolTester explains that setting up email authentication and how to implement SPF, DKIM and DMARC records to improve email deliverability, especially after migration.

February 2024 - EmailToolTester
Marketer view

Email marketer from Campaign Monitor explains that improving engagement with email by asking new users what emails they would like to receive and how often. Cleaning out disengaged subscribers and creating engaging content for users to read.

June 2021 - Campaign Monitor
Marketer view

Email marketer from StackOverflow responds that if your emails are going to spam, you should check your domain's reputation, ensure proper authentication (SPF, DKIM, DMARC), and monitor feedback loops. They also suggest avoiding spam trigger words and providing an easy unsubscribe option.

December 2023 - StackOverflow

What the experts say
4Expert opinions

Repairing a client's Gmail sender reputation after a migration involves focusing on sending wanted email to engaged users and avoiding spam. Key actions include targeting recent openers/clickers, addressing the root causes of blocklistings (such as spam complaints), and monitoring deliverability metrics like blocklist status, spam trap hits, complaint rates, and authentication. Addressing these issues and trends will contribute to restoring a positive sender reputation with Gmail.

Key opinions

  • Send Wanted Mail: Focus on sending email that users actively want to receive and that consistently lands in their inbox.
  • Target Engaged Users: Prioritize sending to recent openers/clickers to signal positive engagement to Gmail.
  • Address Blocklistings: Investigate and resolve the underlying causes of blocklistings, such as spam traps or excessive complaints.
  • Monitor Metrics: Track deliverability metrics (blocklists, spam traps, complaint rates, authentication) to identify and address problems.

Key considerations

  • Underlying Issues: Address the root causes of deliverability problems before attempting to remove yourself from blocklists.
  • Engagement Strategy: Develop a strategy to consistently provide valuable and engaging content to your subscribers.
  • Reputation Recovery: Be aware that recovering sender reputation is a gradual process that requires sustained effort and monitoring.
  • Authentication: Ensure that email authentication methods (SPF, DKIM, DMARC) are correctly implemented and configured.
Expert view

Expert from Email Geeks explains that to repair a client's Gmail reputation, they need to send mail that goes to the inbox, is wanted by users, and stop sending mail that goes to spam.

March 2023 - Email Geeks
Expert view

Expert from Word to the Wise shares that important deliverability metrics to monitor are blocklists, spam trap hits, complaint rates, and authentication issues (SPF, DKIM, DMARC). Analyzing trends in these metrics can help pinpoint problems affecting sender reputation and highlight areas for improvement.

July 2024 - Word to the Wise
Expert view

Expert from Email Geeks shares that sending mail to recent openers/clickers signals that the mail is currently going to the inbox. She suggests stopping mailing everyone else to allow the bad reputation to fade, then slowly reintroducing mail to those recipients once the reputation is high enough.

March 2023 - Email Geeks
Expert view

Expert from Spam Resource explains that removing your server from a blocklist can be as simple as filling out a form if the listing was due to spam traps. However, if listed due to excessive spam complaints, the underlying issues (such as lack of permission or compromised accounts) need to be addressed before requesting removal.

April 2024 - Spam Resource

What the documentation says
4Technical articles

Improving Gmail sender reputation involves proper email authentication using SPF, DKIM, and DMARC. These standards ensure that emails are genuinely sent from the claimed domain, preventing spoofing and phishing. Maintaining a low spam rate and adhering to Gmail's guidelines are crucial complements. Specifically, SPF identifies authorized mail servers, DKIM signs emails for verification, and DMARC instructs email receivers on handling unauthenticated emails.

Key findings

  • SPF Authentication: SPF records specify authorized mail servers for your domain, preventing spoofing.
  • DKIM Authentication: DKIM signs email messages, allowing recipients to verify the sender's authenticity.
  • DMARC Policy: DMARC provides a framework for handling unauthenticated emails, enhancing domain security.
  • Gmail Guidelines: Adhering to Gmail's sender guidelines and maintaining a low spam rate is critical for deliverability.

Key considerations

  • Implementation Complexity: Setting up SPF, DKIM, and DMARC requires technical expertise and careful configuration.
  • Ongoing Maintenance: Regularly review and update authentication records to reflect changes in sending infrastructure.
  • Gmail's Best Practices: Stay informed about and follow Gmail's evolving sender guidelines to maintain a good reputation.
  • Record Validation: Validate your SPF, DKIM and DMARC records to ensure proper syntax and accurate configurations.
Technical article

Documentation from DMARC.org explains that DMARC (Domain-based Message Authentication, Reporting & Conformance) helps prevent email spoofing and phishing. They recommend implementing a DMARC policy to instruct email receivers on how to handle unauthenticated emails from your domain.

March 2023 - DMARC.org
Technical article

Documentation from Google Postmaster Tools explains that to improve deliverability, you should authenticate your email with SPF, DKIM, and DMARC. They also recommend maintaining a low spam rate and following Gmail's sender guidelines.

December 2021 - Google
Technical article

Documentation from RFC 6376 specifies DKIM which defines a domain-level authentication framework for email. DKIM permits signing of email messages by an organization that controls the domain used in the message's 'From:' field. Message recipients can verify the signature by querying the signer's domain directly to retrieve the appropriate public key and thereby confirm that the message was signed by a party authorized to use the domain.

May 2022 - ietf.org
Technical article

Documentation from Microsoft explains that an SPF (Sender Policy Framework) record helps prevent spammers from sending messages on behalf of your domain. An SPF record identifies the mail servers that are authorized to send email from your domain.

January 2024 - Microsoft