Does linking to paywalled content in email affect sender reputation and engagement?
Summary
What email marketers say10Marketer opinions
Email marketer from Litmus explains that ensuring email accessibility is critical. Linking to a paywalled site can be problematic if the email doesn't clearly indicate this, and users with accessibility needs may find it frustrating, impacting engagement. Consider the overall design.
Email marketer from Neil Patel's Blog explains that linking to paywalled content can frustrate users if they expect free access. It's crucial to consider the user experience and whether the content provides enough value to justify the paywall.
Email marketer from Reddit explains that the impact depends heavily on your audience. If your audience is accustomed to accessing paywalled content and finds it valuable, it may not negatively affect engagement. Segment your audience accordingly.
Email marketer from Mailjet shares that if the linked content is consistently behind a paywall without prior notice, it can lead to decreased engagement and higher unsubscribe rates. Transparency is key.
Email marketer from Email Geeks explains that linking to paywalled content is likely to raise the spam complaint rate, which in turn can affect sending reputation.
Email marketer from Campaign Monitor explains that the success of linking to paywalled content hinges on knowing your audience and providing proper context. If the audience understands and values the content, the impact on engagement may be minimal. Without context, it may harm reputation.
Email marketer from HubSpot answers that it's critical to be upfront with subscribers when sending emails that will lead them to content behind a paywall. Ensure they know that by continuing they'll be prompted to make a purchase, this may involve using language such as 'access the full article here' or 'read the exclusive report'.
Email marketer from MarketingProfs explains that linking to paywalled content should be part of a broader content strategy. You have to make sure that your email is high quality and make sure your email and brand are aligned and also add value before directing users to paid content.
Email marketer from Email Geeks shares that the expectation should be set up front in the email, especially communicating that it's not free. Also consider is there a more suitable site, perhaps a closer partner, that you could link to that could be mutually beneficial or more strategic or free if that's important?
Email marketer from Email Marketing Forum suggests that the key is the perceived value exchange. If the email promises valuable insights and then leads to a paywall, it needs to be very clear that the value is worth the cost. Otherwise, expect negative reactions.
What the experts say3Expert opinions
Expert from Email Geeks shares that if the 3rd party doesn't have a poor reputation, it shouldn't impact delivery, but it will probably depress future engagement.
Expert from Word to the Wise explains that it's crucial to consider user expectations. If the user is led to believe the content is freely accessible, but encounters a paywall, this can negatively impact their perception of the sender and brand, ultimately affecting engagement and potentially sender reputation.
Expert from Word to the Wise emphasizes the importance of transparency. Clearly indicate within the email that the linked content requires a subscription or payment. This manages user expectations and prevents frustration, safeguarding sender reputation and engagement.
What the documentation says5Technical articles
Documentation from RFC Editor explains that using appropriate HTTP status codes can help manage expectations. Using a 402 Payment Required (while not widely adopted) or clearly indicating the paywall before the click can improve user experience.
Documentation from Spamhaus explains that linking to sites with poor reputations can negatively affect your sender reputation. While not directly about paywalls, linking to untrustworthy sites (even if they host paywalled content) can be problematic.
Documentation from Google explains that consistently directing users to irrelevant or inaccessible content (including paywalled content without proper context) can negatively impact your sender reputation with Gmail.
Documentation from IETF explains that ensuring the integrity of your emails and where they lead can reduce the likelihood of being marked as spam. If users are misled by a lack of indication a site is paywalled they are more likely to react negatively and the email may be marked as such.
Documentation from Microsoft shares that low-quality or misleading content can lead to increased spam complaints. Linking to paywalled content without clear indication or value proposition can be perceived as misleading.