Does linking to paywalled content in email affect sender reputation and engagement?

Summary

Linking to paywalled content in emails carries risks to sender reputation and engagement. Key to mitigating these risks is transparency with subscribers; they should be informed about paywalls before clicking. Understanding the audience and segmenting based on their likelihood to engage with paywalled content is also crucial. A valuable exchange must be perceived, where the content's worth justifies the cost. Accessibility and user experience should be priorities. Integrating paywalled links into a wider content strategy is recommended, ensuring initial emails offer value. Finally, the reputation of the linked site itself needs to be verified.

Key findings

  • Reputation at Risk: Linking to paywalled content increases the risk of spam complaints, which damages sender reputation and potentially deliverability.
  • Engagement Dips: Unexpected paywalls frustrate users, reducing engagement and potentially increasing unsubscribe rates.
  • Audience Matters: The impact hinges on the audience's expectations; subscribers accustomed to paywalls may react differently.
  • Transparency is Key: Clear communication regarding subscription requirements sets expectations, preventing frustration and guarding sender reputation.
  • Value Exchange is Essential: Subscribers must perceive a strong value exchange; content must justify the cost to mitigate negative sentiment.

Key considerations

  • Be Transparent: Explicitly state when linked content requires payment or a subscription, for example, "access the full article here".
  • Know Your Audience: Segment your audience based on the likelihood they will engage with paywalled content.
  • Content Strategy: Incorporate paywalled links strategically within a broader content strategy that provides upfront value.
  • Guarantee Value: Ensure the email itself delivers sufficient value to warrant directing users to content that requires payment.
  • User Experience First: Optimize the user experience to avoid frustration and negative perceptions, considering accessibility.
  • Assess Link Reputation: Verify the reputation of the linked site before including it in your email.

What email marketers say
10Marketer opinions

Linking to paywalled content in email marketing requires careful consideration to avoid negatively impacting sender reputation and engagement. Transparency with subscribers regarding paywalls is crucial. Understanding your audience, segmenting them appropriately, and providing value before directing them to paid content are also key. A clear value exchange must be established, and the user experience, including accessibility, should be prioritized. A strong content strategy should support the inclusion of paywalled links.

Key opinions

  • Spam Complaints & Reputation: Linking to paywalled content can increase spam complaints, negatively impacting sender reputation if not handled carefully.
  • User Frustration: Unexpected paywalls lead to user frustration, decreased engagement, and higher unsubscribe rates.
  • Audience Sensitivity: The impact depends on the audience; a segment accustomed to paywalled content may react differently than one expecting free access.
  • Transparency: Being upfront about paywalls sets the right expectations and avoids misleading users.
  • Value Proposition: The perceived value of the paywalled content must justify the cost to avoid negative reactions.

Key considerations

  • Transparency: Clearly communicate that linked content is behind a paywall (e.g., 'access the full article here').
  • Audience Segmentation: Segment your audience based on their likelihood to engage with paywalled content.
  • Content Strategy: Incorporate paywalled links as part of a broader content strategy that provides value upfront.
  • Value Exchange: Ensure the email content offers enough value to justify directing users to paid content.
  • User Experience: Consider the user experience, including accessibility, to avoid frustrating users.
  • Alternative Options: Consider if a free article or resource would be more beneficial.
Marketer view

Email marketer from Litmus explains that ensuring email accessibility is critical. Linking to a paywalled site can be problematic if the email doesn't clearly indicate this, and users with accessibility needs may find it frustrating, impacting engagement. Consider the overall design.

September 2021 - Litmus
Marketer view

Email marketer from Neil Patel's Blog explains that linking to paywalled content can frustrate users if they expect free access. It's crucial to consider the user experience and whether the content provides enough value to justify the paywall.

November 2021 - Neil Patel's Blog
Marketer view

Email marketer from Reddit explains that the impact depends heavily on your audience. If your audience is accustomed to accessing paywalled content and finds it valuable, it may not negatively affect engagement. Segment your audience accordingly.

November 2022 - Reddit
Marketer view

Email marketer from Mailjet shares that if the linked content is consistently behind a paywall without prior notice, it can lead to decreased engagement and higher unsubscribe rates. Transparency is key.

October 2023 - Mailjet
Marketer view

Email marketer from Email Geeks explains that linking to paywalled content is likely to raise the spam complaint rate, which in turn can affect sending reputation.

August 2021 - Email Geeks
Marketer view

Email marketer from Campaign Monitor explains that the success of linking to paywalled content hinges on knowing your audience and providing proper context. If the audience understands and values the content, the impact on engagement may be minimal. Without context, it may harm reputation.

April 2023 - Campaign Monitor
Marketer view

Email marketer from HubSpot answers that it's critical to be upfront with subscribers when sending emails that will lead them to content behind a paywall. Ensure they know that by continuing they'll be prompted to make a purchase, this may involve using language such as 'access the full article here' or 'read the exclusive report'.

September 2023 - HubSpot
Marketer view

Email marketer from MarketingProfs explains that linking to paywalled content should be part of a broader content strategy. You have to make sure that your email is high quality and make sure your email and brand are aligned and also add value before directing users to paid content.

November 2022 - MarketingProfs
Marketer view

Email marketer from Email Geeks shares that the expectation should be set up front in the email, especially communicating that it's not free. Also consider is there a more suitable site, perhaps a closer partner, that you could link to that could be mutually beneficial or more strategic or free if that's important?

October 2023 - Email Geeks
Marketer view

Email marketer from Email Marketing Forum suggests that the key is the perceived value exchange. If the email promises valuable insights and then leads to a paywall, it needs to be very clear that the value is worth the cost. Otherwise, expect negative reactions.

August 2023 - Email Marketing Forum

What the experts say
3Expert opinions

Linking to paywalled content can affect sender reputation and engagement. If the linked content is from a reputable source, deliverability might not be directly impacted, but future engagement can be negatively affected if users are dissatisfied. Crucially, it is important to consider user expectations and be transparent about content requiring payment or subscription to manage expectations and avoid frustration.

Key opinions

  • Source Reputation: The reputation of the third-party site hosting the paywalled content influences deliverability; poor reputation may impact it.
  • User Expectations Impact Engagement: Mismatched expectations (believing content is free when it's paywalled) lead to decreased engagement.
  • Transparency Protects Reputation: Clear communication about subscription or payment requirements can safeguard sender reputation.

Key considerations

  • Third-Party Reputation: Verify the reputation of the linked site before including it in your email.
  • Transparent Communication: Explicitly state when linked content requires payment or a subscription.
  • User Experience: Prioritize managing user expectations to avoid frustration and negative perceptions.
Expert view

Expert from Email Geeks shares that if the 3rd party doesn't have a poor reputation, it shouldn't impact delivery, but it will probably depress future engagement.

September 2023 - Email Geeks
Expert view

Expert from Word to the Wise explains that it's crucial to consider user expectations. If the user is led to believe the content is freely accessible, but encounters a paywall, this can negatively impact their perception of the sender and brand, ultimately affecting engagement and potentially sender reputation.

May 2021 - Word to the Wise
Expert view

Expert from Word to the Wise emphasizes the importance of transparency. Clearly indicate within the email that the linked content requires a subscription or payment. This manages user expectations and prevents frustration, safeguarding sender reputation and engagement.

April 2023 - Word to the Wise

What the documentation says
5Technical articles

Linking to paywalled content can negatively impact sender reputation if not done carefully. Clear communication about the paywall is vital. Low-quality or misleading content can lead to increased spam complaints. Linking to sites with poor reputations, even if they host paywalled content, can be problematic. Ensuring email integrity and not misleading users helps avoid negative reactions and spam markings. Using appropriate HTTP status codes to manage expectations around paywalls can improve user experience.

Key findings

  • Gmail Reputation Impact: Consistently directing users to irrelevant or inaccessible content, including paywalled content without context, harms sender reputation with Gmail.
  • Misleading Content & Spam: Low-quality or misleading content, including paywalled content without clear indication, increases spam complaints.
  • Link Reputation Matters: Linking to sites with poor reputations, even if they host paywalled content, is problematic and can damage sender reputation.
  • Email Integrity & Spam: Misleading users (e.g., not indicating a paywall) increases the likelihood of emails being marked as spam.

Key considerations

  • Provide Context: Always provide clear context when linking to paywalled content.
  • Maintain Link Quality: Ensure linked sites have a good reputation.
  • Be Transparent: Clearly indicate that linked content is behind a paywall.
  • Consider HTTP Status Codes: Explore using HTTP status codes (like 402) to manage paywall expectations.
  • Ensure Message Integrity: Make sure message clearly informs users of the experience they should expect.
Technical article

Documentation from RFC Editor explains that using appropriate HTTP status codes can help manage expectations. Using a 402 Payment Required (while not widely adopted) or clearly indicating the paywall before the click can improve user experience.

September 2024 - RFC Editor
Technical article

Documentation from Spamhaus explains that linking to sites with poor reputations can negatively affect your sender reputation. While not directly about paywalls, linking to untrustworthy sites (even if they host paywalled content) can be problematic.

May 2024 - Spamhaus
Technical article

Documentation from Google explains that consistently directing users to irrelevant or inaccessible content (including paywalled content without proper context) can negatively impact your sender reputation with Gmail.

May 2021 - Google
Technical article

Documentation from IETF explains that ensuring the integrity of your emails and where they lead can reduce the likelihood of being marked as spam. If users are misled by a lack of indication a site is paywalled they are more likely to react negatively and the email may be marked as such.

September 2022 - IETF
Technical article

Documentation from Microsoft shares that low-quality or misleading content can lead to increased spam complaints. Linking to paywalled content without clear indication or value proposition can be perceived as misleading.

September 2023 - Microsoft