Why is my IP address blacklisted when sending email, and how can I fix it?
Summary
What email marketers say9Marketer opinions
Email marketer from SendPulse explains that if you're using a new IP address, gradually warm it up by sending small volumes of email to engaged subscribers first. Gradually increase the volume over time to establish a positive sending reputation. Sudden large volumes of email from a new IP can trigger blacklisting.
Email marketer from Digital Ocean explains that the steps to remove an IP address from a blacklist typically involve identifying the blacklist, determining the reason for listing, resolving the issue (e.g., stopping spamming activity, fixing authentication), and then requesting delisting from the blacklist provider. Each blacklist has its own delisting process.
Email marketer from Mailjet shares that common causes for IP blacklisting include high spam complaint rates, sending email to invalid addresses (high bounce rates), and poor email authentication practices (SPF, DKIM, DMARC). Blacklists monitor these factors and list IPs that exceed acceptable thresholds.
Email marketer from GlockApps explains that sending email to spam traps (email addresses created solely to identify spammers) is a major cause of blacklisting. Regularly clean your email lists to remove inactive or invalid addresses and avoid acquiring lists from unreliable sources.
Email marketer from Litmus shares that implementing proper email authentication methods like SPF, DKIM and DMARC is critical for verifying your identity and preventing spoofing. Email providers are more likely to trust authenticated emails, reducing the chance of blacklisting.
Email marketer from Senderly shares that proactively monitor your IP's blacklist status using tools like MXToolbox or MultiRBL, and set up alerts to notify you if your IP is listed. Regularly review your sending practices and address any issues promptly to maintain a good sending reputation.
Email marketer from Web Hosting Talk Forums responds that check if your mail server is configured as an open relay. Open relays allow anyone to send email through your server, often used by spammers, which leads to blacklisting. Secure your mail server to prevent unauthorized relaying.
Email marketer from StackExchange shares that if you're on shared hosting, your IP address's reputation is affected by other users on the same server. If one user engages in spamming, the entire server's IP can be blacklisted. Consider using a dedicated IP or a reputable email sending service to avoid this issue.
Email marketer from Reddit explains that to avoid blacklisting, maintain good sending practices: keep your email lists clean by removing invalid addresses, use double opt-in to ensure recipients want your emails, authenticate your email with SPF, DKIM, and DMARC, and monitor your sending reputation with tools like Google Postmaster Tools.
What the experts say5Expert opinions
Expert from Word to the Wise explains the importance of feedback loops (FBLs). FBLs allow you to receive reports about spam complaints from email providers. By subscribing to FBLs, you can identify and remove users who are marking your emails as spam, thus reducing the risk of blacklisting.
Expert from Spam Resource shares that identifying which blacklist your IP is on is the first step. Use a multi-RBL lookup tool like MXToolbox to check your IP against multiple blacklists simultaneously. Knowing which blacklist has listed you helps you understand the specific reason and delisting process.
Expert from Word to the Wise explains that inconsistent sending volumes can lead to blacklisting. Sudden spikes in email volume can trigger spam filters, especially if your typical sending patterns are relatively stable. Maintain a consistent sending volume and gradually increase it when needed to avoid raising red flags.
Expert from Email Geeks explains that sending mail from behind a NAT that also serves other machines (like Windows desktops) almost guarantees spam and malware issues, leading to blacklisting. Even with good network management, sending mail from behind a NAT is risky, as any infected or compromised machine behind the NAT can cause blacklisting. The simplest solution is to use a real mailserver with a real IP address instead of using something behind a NAT.
Expert from Email Geeks explains that if IP blacklisting keeps happening, it indicates something is connecting from that IP with a bare IP address, suggesting an infection relaying spam. They recommend installing a packet sniffer to look at outbound traffic and scanning all VMs and everything the machine NATs for.
What the documentation says4Technical articles
Documentation from RFC 5321 explains that the SMTP (Simple Mail Transfer Protocol) standards document outlines best practices for email sending, including proper HELO/EHLO greetings, message formatting, and error handling. Adhering to these standards helps ensure deliverability and avoid being flagged as spam.
Documentation from MultiRBL explains that MultiRBL is a tool to check if your IP address is listed on multiple DNS-based blacklists (DNSBLs) or Realtime Blackhole Lists (RBLs). It provides a consolidated view of your IP's status across various blacklists, helping you identify if you're listed and on which lists.
Documentation from MXToolbox explains that your IP reputation is a score based on your sending history. Poor sending practices, like sending spam or having high bounce rates, lower your reputation, making it more likely your IP will be blacklisted. MXToolbox provides tools to check your IP reputation and diagnose email deliverability issues.
Documentation from Spamhaus explains that IP addresses are blacklisted for various reasons, including sending unsolicited bulk email (spam), hosting malware, or being part of a botnet. Spamhaus maintains several blocklists, such as the SBL, which are used by ISPs and email providers to filter out unwanted email. Check your IP on the Spamhaus website to see if you are listed and for what reason.