Why is my IP address blacklisted when sending email, and how can I fix it?

Summary

IP blacklisting occurs for a multitude of reasons encompassing technical vulnerabilities, poor sending practices, and shared infrastructure risks. Infections relaying spam from your network, sending mail from behind a NAT (Network Address Translation) particularly when other services are also using the same NAT IP, inconsistent sending volumes, high spam complaint rates, sending to invalid email addresses, and poor email authentication are all contributing factors. In shared hosting environments, the actions of other users can negatively impact your IP's reputation. Addressing blacklisting requires identifying the specific blacklist, understanding the reason for the listing, resolving the underlying issues, and then requesting delisting. Proactive measures include monitoring blacklist status, maintaining clean email lists free of spam traps, implementing email authentication (SPF, DKIM, DMARC), securing mail servers to prevent open relaying, gradually warming up new IPs, and utilizing feedback loops to manage spam complaints.

Key findings

  • Infection Risks: Malware infections relaying spam through your network can lead to IP blacklisting.
  • NAT Complications: Sending mail from behind a NAT, especially when combined with other services, increases blacklisting risks.
  • Inconsistent Volumes: Spikes in email sending volume can trigger spam filters and result in blacklisting.
  • Authentication is Key: Proper implementation of SPF, DKIM, and DMARC is critical for preventing spoofing and improving email deliverability.
  • List Hygiene Matters: Maintaining a clean email list, free of invalid addresses and spam traps, is essential.
  • Shared Hosting Drawbacks: In shared hosting, your IP's reputation is affected by the actions of other users on the same server.
  • Proactive Monitoring Needed: Regularly monitoring your IP's blacklist status helps identify and address issues promptly.
  • Feedback Loops Are Important: Utilizing feedback loops (FBLs) helps manage spam complaints and reduce the risk of blacklisting.

Key considerations

  • Scan for Infections: Scan all VMs and devices for malware and ensure your network is secure.
  • Avoid NAT if Possible: Use a dedicated mail server with a real IP address instead of sending email from behind a NAT.
  • Warm-up New IPs: Gradually warm up new IP addresses to establish a positive sending reputation.
  • Identify the Blacklist: Use multi-RBL lookup tools (like MXToolbox or MultiRBL) to identify the specific blacklist your IP is on.
  • Implement Feedback Loops: Subscribe to feedback loops to receive reports on spam complaints and take action accordingly.
  • Secure your Mail Server: Check your mail server configuration to prevent it from acting as an open relay.
  • Delisting Process: Understand and follow the specific delisting process for each blacklist you are listed on.
  • Adhere to SMTP Standards: Ensure your email sending practices adhere to SMTP standards (RFC 5321) for proper HELO/EHLO greetings and message formatting.

What email marketers say
9Marketer opinions

An IP address can be blacklisted for numerous reasons related to email sending practices. Common causes include high spam complaint rates, sending to invalid email addresses (high bounce rates), poor email authentication (SPF, DKIM, DMARC), and the presence of spam traps in the recipient list. Blacklists monitor these factors and list IPs that exceed established thresholds. Shared hosting environments can also lead to blacklisting due to the actions of other users on the same server. Addressing blacklisting requires identifying the specific blacklist, determining the reason for listing, resolving the underlying issues, and requesting delisting. Proactive measures include monitoring blacklist status, maintaining clean email lists, warming up new IPs gradually, and securing mail servers to prevent open relaying.

Key opinions

  • Causes of Blacklisting: High spam complaints, invalid addresses, poor authentication, and spam traps are common reasons for blacklisting.
  • Shared Hosting Risks: Shared hosting can lead to blacklisting due to the actions of other users on the same server.
  • Authentication Importance: Proper implementation of SPF, DKIM, and DMARC is critical for preventing spoofing and improving deliverability.
  • List Hygiene: Maintaining a clean email list by removing invalid addresses and avoiding spam traps is crucial.
  • Proactive Monitoring: Regularly monitoring your IP's blacklist status can help identify and address issues promptly.

Key considerations

  • Identify Blacklist: Determine which blacklist your IP is listed on to understand the specific reason and delisting process.
  • Resolve Underlying Issues: Address the root causes of blacklisting, such as high spam complaints or poor authentication.
  • Request Delisting: Once the issues are resolved, request delisting from the blacklist provider following their specific procedures.
  • IP Warm-up: Gradually warm up new IP addresses to establish a positive sending reputation before sending large volumes of email.
  • Secure Mail Server: Ensure your mail server is not configured as an open relay to prevent unauthorized use by spammers.
Marketer view

Email marketer from SendPulse explains that if you're using a new IP address, gradually warm it up by sending small volumes of email to engaged subscribers first. Gradually increase the volume over time to establish a positive sending reputation. Sudden large volumes of email from a new IP can trigger blacklisting.

August 2021 - SendPulse
Marketer view

Email marketer from Digital Ocean explains that the steps to remove an IP address from a blacklist typically involve identifying the blacklist, determining the reason for listing, resolving the issue (e.g., stopping spamming activity, fixing authentication), and then requesting delisting from the blacklist provider. Each blacklist has its own delisting process.

May 2023 - Digital Ocean
Marketer view

Email marketer from Mailjet shares that common causes for IP blacklisting include high spam complaint rates, sending email to invalid addresses (high bounce rates), and poor email authentication practices (SPF, DKIM, DMARC). Blacklists monitor these factors and list IPs that exceed acceptable thresholds.

December 2022 - Mailjet
Marketer view

Email marketer from GlockApps explains that sending email to spam traps (email addresses created solely to identify spammers) is a major cause of blacklisting. Regularly clean your email lists to remove inactive or invalid addresses and avoid acquiring lists from unreliable sources.

March 2023 - GlockApps
Marketer view

Email marketer from Litmus shares that implementing proper email authentication methods like SPF, DKIM and DMARC is critical for verifying your identity and preventing spoofing. Email providers are more likely to trust authenticated emails, reducing the chance of blacklisting.

October 2021 - Litmus
Marketer view

Email marketer from Senderly shares that proactively monitor your IP's blacklist status using tools like MXToolbox or MultiRBL, and set up alerts to notify you if your IP is listed. Regularly review your sending practices and address any issues promptly to maintain a good sending reputation.

July 2021 - Senderly
Marketer view

Email marketer from Web Hosting Talk Forums responds that check if your mail server is configured as an open relay. Open relays allow anyone to send email through your server, often used by spammers, which leads to blacklisting. Secure your mail server to prevent unauthorized relaying.

May 2023 - Web Hosting Talk Forums
Marketer view

Email marketer from StackExchange shares that if you're on shared hosting, your IP address's reputation is affected by other users on the same server. If one user engages in spamming, the entire server's IP can be blacklisted. Consider using a dedicated IP or a reputable email sending service to avoid this issue.

December 2021 - StackExchange
Marketer view

Email marketer from Reddit explains that to avoid blacklisting, maintain good sending practices: keep your email lists clean by removing invalid addresses, use double opt-in to ensure recipients want your emails, authenticate your email with SPF, DKIM, and DMARC, and monitor your sending reputation with tools like Google Postmaster Tools.

June 2023 - Reddit

What the experts say
5Expert opinions

IP blacklisting can occur due to various technical and behavioral reasons. Underlying infections relaying spam, sending from behind a NAT (especially when combined with other machines), and inconsistent sending volumes are significant contributors. Identifying the specific blacklist is crucial for understanding the cause and initiating the delisting process. Implementing feedback loops (FBLs) helps monitor and manage spam complaints. Using a dedicated mail server with a real IP address is recommended over sending mail from behind a NAT.

Key opinions

  • Infection & NAT: IP blacklisting can be caused by an infection relaying spam, especially when sending from behind a NAT.
  • Inconsistent Volume: Inconsistent email sending volumes can trigger spam filters and lead to blacklisting.
  • Blacklist Identification: Identifying the specific blacklist is the first step in addressing the issue.
  • Importance of FBLs: Feedback loops (FBLs) are crucial for monitoring and managing spam complaints.
  • NAT Limitations: Sending mail from behind a NAT increases the risk of blacklisting, especially when mixed with other traffic.

Key considerations

  • Packet Sniffing & VM Scans: If IP blacklisting persists, consider installing a packet sniffer and scanning all VMs for infections.
  • Use Real Mailserver: Utilize a real mail server with a dedicated IP address instead of sending email from behind a NAT.
  • Monitor Sending Volume: Maintain a consistent sending volume to avoid triggering spam filters.
  • Multi-RBL Lookup: Use a multi-RBL lookup tool to identify which blacklists your IP is on.
  • Implement FBLs: Subscribe to feedback loops to receive reports on spam complaints and remove offending users.
Expert view

Expert from Word to the Wise explains the importance of feedback loops (FBLs). FBLs allow you to receive reports about spam complaints from email providers. By subscribing to FBLs, you can identify and remove users who are marking your emails as spam, thus reducing the risk of blacklisting.

October 2023 - Word to the Wise
Expert view

Expert from Spam Resource shares that identifying which blacklist your IP is on is the first step. Use a multi-RBL lookup tool like MXToolbox to check your IP against multiple blacklists simultaneously. Knowing which blacklist has listed you helps you understand the specific reason and delisting process.

November 2024 - Spam Resource
Expert view

Expert from Word to the Wise explains that inconsistent sending volumes can lead to blacklisting. Sudden spikes in email volume can trigger spam filters, especially if your typical sending patterns are relatively stable. Maintain a consistent sending volume and gradually increase it when needed to avoid raising red flags.

July 2023 - Word to the Wise
Expert view

Expert from Email Geeks explains that sending mail from behind a NAT that also serves other machines (like Windows desktops) almost guarantees spam and malware issues, leading to blacklisting. Even with good network management, sending mail from behind a NAT is risky, as any infected or compromised machine behind the NAT can cause blacklisting. The simplest solution is to use a real mailserver with a real IP address instead of using something behind a NAT.

May 2023 - Email Geeks
Expert view

Expert from Email Geeks explains that if IP blacklisting keeps happening, it indicates something is connecting from that IP with a bare IP address, suggesting an infection relaying spam. They recommend installing a packet sniffer to look at outbound traffic and scanning all VMs and everything the machine NATs for.

December 2023 - Email Geeks

What the documentation says
4Technical articles

IP addresses are blacklisted for various reasons, including sending spam, hosting malware, or being part of a botnet. Identifying if you are on a blacklist and why is the first step, which can be done using tools like Spamhaus and MultiRBL. Maintaining a good IP reputation is crucial, as reflected by your sending history, and can be monitored using tools like MXToolbox. Adhering to SMTP standards outlined in RFC 5321 ensures proper email sending practices and helps avoid being flagged as spam.

Key findings

  • Reasons for Blacklisting: IP addresses are blacklisted for sending spam, hosting malware, or participating in botnets.
  • Blacklist Identification Tools: Tools like Spamhaus and MultiRBL help identify if your IP is on a blacklist and on which lists.
  • IP Reputation: Your IP's sending history determines its reputation, affecting the likelihood of being blacklisted.
  • SMTP Standards: Following SMTP standards (RFC 5321) is essential for proper email sending and avoiding spam flags.

Key considerations

  • Check Spamhaus: Use the Spamhaus website to check if your IP is listed and understand the reason for the listing.
  • Use MultiRBL: Utilize MultiRBL to check your IP against multiple DNS-based blacklists simultaneously.
  • Monitor with MXToolbox: Use MXToolbox to monitor your IP reputation and diagnose email deliverability issues.
  • Adhere to RFC 5321: Follow SMTP standards outlined in RFC 5321 to ensure proper email sending practices.
Technical article

Documentation from RFC 5321 explains that the SMTP (Simple Mail Transfer Protocol) standards document outlines best practices for email sending, including proper HELO/EHLO greetings, message formatting, and error handling. Adhering to these standards helps ensure deliverability and avoid being flagged as spam.

August 2022 - RFC Editor
Technical article

Documentation from MultiRBL explains that MultiRBL is a tool to check if your IP address is listed on multiple DNS-based blacklists (DNSBLs) or Realtime Blackhole Lists (RBLs). It provides a consolidated view of your IP's status across various blacklists, helping you identify if you're listed and on which lists.

January 2023 - MultiRBL.valli.org
Technical article

Documentation from MXToolbox explains that your IP reputation is a score based on your sending history. Poor sending practices, like sending spam or having high bounce rates, lower your reputation, making it more likely your IP will be blacklisted. MXToolbox provides tools to check your IP reputation and diagnose email deliverability issues.

September 2023 - MXToolbox
Technical article

Documentation from Spamhaus explains that IP addresses are blacklisted for various reasons, including sending unsolicited bulk email (spam), hosting malware, or being part of a botnet. Spamhaus maintains several blocklists, such as the SBL, which are used by ISPs and email providers to filter out unwanted email. Check your IP on the Spamhaus website to see if you are listed and for what reason.

August 2024 - Spamhaus