Why is my email deliverability to iCloud so poor compared to Gmail, and how can I fix it?

Summary

iCloud email deliverability often lags behind Gmail due to differing algorithmic priorities and stricter filtering mechanisms. Google prioritizes inbox engagement for ad views, while iCloud focuses on promoting Apple services. Recent reports also suggest Apple is aware of deliverability issues potentially unrelated to sender reputation. Compounding this is Apple's Mail Privacy Protection (MPP), which inflates open rates and obscures true engagement. Effective strategies to improve iCloud deliverability encompass both technical and strategic approaches: ensuring robust email authentication (SPF, DKIM, DMARC), diligently monitoring sender reputation, practicing impeccable list hygiene (removing inactive addresses and utilizing double opt-in), creating engaging and personalized content, segmenting audiences for targeted messaging, warming up IP addresses gradually, actively managing feedback loops, directly engaging with Apple for support, and focusing on metrics beyond inflated open rates, such as click-through rates and conversions. A period of reduced sending to iCloud addresses may also aid reputation recovery.

Key findings

  • Algorithmic Divergence: Gmail and iCloud employ different filtering algorithms, influencing deliverability.
  • Stricter iCloud Filters: iCloud maintains stricter, often less transparent spam filters.
  • MPP Obfuscation: Apple's Mail Privacy Protection inflates open rates, hindering accurate engagement assessment.
  • Reputation Matters: Sender reputation remains a crucial factor, even amidst potential Apple-side issues.
  • Potential Apple Issue: Apple has acknowledged possible deliverability issues independent of sender reputation.

Key considerations

  • Robust Authentication: Implement SPF, DKIM, and DMARC to authenticate emails and prevent spoofing.
  • Reputation Vigilance: Continuously monitor sender reputation using tools like Google Postmaster Tools and Microsoft SNDS.
  • List Purity: Maintain a clean email list through double opt-in and regular removal of inactive subscribers.
  • Engaging Content: Create high-quality, relevant content to boost user engagement and positive signals.
  • Audience Segmentation: Segment email lists for more targeted and personalized messaging.
  • Gradual IP Warming: Warm up new IP addresses incrementally to establish a positive sending reputation.
  • Feedback Loop Management: Actively manage feedback loops to address and remove spam complainers.
  • Direct Apple Contact: Consider contacting Apple directly to address specific deliverability concerns.
  • Metrics Shift: Prioritize click-through rates and conversions over open rates due to MPP inflation.
  • Reputation Reset Pause: Consider temporarily reducing or pausing sending to iCloud addresses to allow reputation to recover.
  • Sending practices: Thoroughly examine and adjust sending practices to align with best practices and iCloud's requirements.

What email marketers say
10Marketer opinions

Email deliverability to iCloud can be significantly poorer than to Gmail due to several factors. iCloud employs different, often stricter, spam filtering algorithms that weigh sender reputation, content quality, authentication (SPF, DKIM, DMARC), and engagement metrics differently. Apple's Mail Privacy Protection (MPP) can also indirectly impact deliverability by inflating open rates, making it difficult to gauge true engagement. To improve iCloud deliverability, strategies include rigorous list hygiene (removing inactive or unengaged users), implementing double opt-in, warming up new IP addresses, segmenting email lists for targeted content, monitoring sender reputation through tools like Google Postmaster Tools and Microsoft SNDS, using Feedback Loops to identify and remove spam complainers, and ensuring proper email authentication. Validity also suggests that Apple is aware of deliverability issues and is working to fix them but that reputation may not be the immediate issue.

Key opinions

  • Different Algorithms: iCloud and Gmail use distinct algorithms and spam filters, leading to varying deliverability results.
  • Stricter Filtering: iCloud is known to have stricter spam filters, making it harder for emails to reach the inbox.
  • MPP Impact: Apple's Mail Privacy Protection (MPP) inflates open rates, complicating the assessment of engagement metrics.
  • Reputation is king: Reputation of senders is still important.
  • Reputation may not be king: Apple has also acknowledged a potential deliverability issue that may not be due to the sender's reputation.

Key considerations

  • List Hygiene: Regularly clean your email list to remove inactive or unengaged users.
  • Authentication: Ensure proper email authentication using SPF, DKIM, and DMARC.
  • Engagement Metrics: Focus on improving email engagement through valuable content and personalization.
  • Segmentation: Segment your email lists to send more targeted and relevant emails.
  • IP Warming: Gradually warm up new IP addresses to establish a positive sending reputation.
  • Feedback Loops: Implement Feedback Loops to identify and remove users who mark emails as spam.
  • Monitor Reputation: Monitor your sender reputation using tools like Google Postmaster Tools and Microsoft SNDS.
  • Double Opt-In: Use double opt-in to verify email addresses and improve list quality.
Marketer view

Email marketer from Validity shares that Apple's Mail Privacy Protection (MPP) affects open rates, which can indirectly impact deliverability. MPP can inflate open rates, making it harder to identify engaged users. To compensate, focus on other engagement metrics like clicks and conversions, and ensure proper list hygiene to avoid sending to unengaged users.

October 2024 - Validity
Marketer view

Email marketer from Litmus explains that improving email engagement is key to better deliverability. Focus on creating valuable content, segmenting your audience, personalizing emails, and making it easy for recipients to unsubscribe. High engagement signals like opens, clicks, and replies indicate that your emails are welcome and improve your sender reputation.

May 2024 - Litmus
Marketer view

Email marketer from EmailToolTester shares that IP warming is the process of gradually increasing the volume of emails sent from a new IP address to establish a positive sending reputation with email providers. Start with a small volume and gradually increase it over several weeks, monitoring deliverability and engagement metrics to avoid being flagged as spam.

November 2024 - EmailToolTester
Marketer view

Email marketer from GlockApps shares that low inbox placement with iCloud can be diagnosed through inbox placement tests. This will show where your emails are landing. They also suggest ensuring proper authentication, monitoring sender reputation with tools like Google Postmaster Tools and Microsoft SNDS, and segmenting your list to send targeted emails.

June 2021 - GlockApps
Marketer view

Email marketer from Campaign Monitor explains that double opt-in is the process where new subscribers confirm their email address before being added to your email list. This ensures that subscribers genuinely want to receive your emails, which improves list quality and reduces the likelihood of spam complaints. This also improves deliverability.

May 2024 - Campaign Monitor
Marketer view

Email marketer from Reddit explains that iCloud is known to have stricter spam filters than Gmail. Possible reasons for low deliverability include poor sender reputation, low engagement from iCloud users, or sending to outdated email addresses. It's recommended to clean your list, improve engagement by using double opt-in, and warm up your IP address.

May 2021 - Reddit
Marketer view

Email marketer from HubSpot explains that email list segmentation involves dividing your email subscribers into smaller groups based on specific criteria, such as demographics, behavior, or interests. Segmentation allows you to send more targeted and personalized emails, which can improve engagement and deliverability. This can be acheived by using tags and lists based on behaviour.

June 2021 - HubSpot
Marketer view

Email marketer from Mailjet explains that Gmail and iCloud use different algorithms and spam filters, leading to varying deliverability. Factors include sender reputation, content quality, authentication (SPF, DKIM, DMARC), and engagement metrics. iCloud may have stricter filtering rules or prioritize different signals than Gmail.

August 2024 - Mailjet
Marketer view

Email marketer from Postmark explains that Feedback Loops (FBLs) are a mechanism that allows email senders to receive reports when their emails are marked as spam by recipients. By subscribing to FBLs, senders can identify and remove subscribers who are marking their emails as spam, which can improve their sender reputation and deliverability.

April 2021 - Postmark
Marketer view

Email marketer from Email Geeks (Validity) shares they have seen high spam filtering for the majority of their senders for a couple of months, and Apple has acknowledged this and is working on identifying the root cause, stating it's likely an issue on Apple's side and not related to sender reputation.

June 2023 - Email Geeks

What the experts say
5Expert opinions

Email deliverability to iCloud differs significantly from Gmail due to differing priorities and filtering mechanisms. Google aims to keep users engaged in their inbox for ad views, while iCloud is geared towards promoting Apple's services. iCloud's stricter filtering, potentially triggered by spam complaints, low engagement, or problematic content, necessitates a diligent review of sending practices. Apple Mail Privacy Protection (MPP) further complicates matters by inflating open rates, making accurate engagement measurement challenging. Strategies to improve iCloud deliverability include contacting Apple directly to explain sending practices, ensuring a clean email list, focusing on authentication and engaging content, shifting focus to click-through rates and conversions instead of inflated open rates, and potentially pausing sending to iCloud addresses to allow reputation to reset.

Key opinions

  • Different Priorities: Google and iCloud have different priorities influencing their filtering decisions.
  • Stricter Filtering: iCloud employs more aggressive and less transparent filtering methods.
  • MPP Impact: Apple Mail Privacy Protection skews open rates, hindering accurate engagement tracking.
  • Contact Apple: Direct communication with Apple can be beneficial in resolving deliverability issues.

Key considerations

  • Review Sending Practices: Thoroughly examine and adjust sending practices to align with best practices and iCloud's requirements.
  • List Hygiene: Maintain a clean and engaged email list by removing inactive or unengaged subscribers.
  • Authentication: Ensure proper email authentication using SPF, DKIM, and DMARC to verify sender identity.
  • Content Engagement: Create engaging and valuable content to improve user interaction and signal positive intent.
  • Monitor Key Metrics: Shift focus to metrics like click-through rates and conversions to gauge email performance accurately in the context of MPP.
  • Consider Reputation Reset: Consider temporarily pausing sending to iCloud addresses to allow reputation to reset.
Expert view

Expert from Email Geeks advises reaching out to iCloud again after a month and carefully reviewing their recommendations. They also suggest ensuring that iCloud addresses haven't been purged due to 5xx responses and potentially pausing sending to iCloud to allow reputation to reset, as consistently sending mail to bulk can harm deliverability.

July 2022 - Email Geeks
Expert view

Expert from Word to the Wise discusses the impact of Apple Mail Privacy Protection (MPP). It highlights that MPP inflates open rates, making it harder to gauge actual engagement. It suggests a shift in focus towards other metrics like click-through rates and conversions, and focusing on ensuring list hygiene and deliverability practices to mitigate the effects of inflated open rates.

July 2024 - Word to the Wise
Expert view

Expert from Email Geeks recommends contacting Apple directly rather than relying solely on the ESP. He suggests explaining acquisition methods, unsubscribe processes, and honor speed. He also suggests segmenting apple recipients to cut back the emails or reducing the threshold for inactive users to improve deliverability

April 2023 - Email Geeks
Expert view

Expert from Spamresource explains that iCloud's aggressive filtering, while not always transparent, can be due to a variety of factors including spam complaints, low engagement, or content triggers. They advise to diligently review sending practices, focusing on list hygiene, authentication and engaging content as crucial to improve iCloud inboxing.

August 2022 - Spamresource
Expert view

Expert from Email Geeks explains that Google prioritizes keeping users in the inbox for ad views, while iCloud focuses on promoting its services to sell hardware. The audiences and filtering drivers also differ, with iCloud users being distinct from Gmail users.

June 2022 - Email Geeks

What the documentation says
4Technical articles

Poor email deliverability to iCloud compared to Gmail can be addressed by focusing on email authentication, sender reputation monitoring, and adherence to best practices for bulk email sending. Apple emphasizes user experience and filters emails that don't meet their standards. Implementing SPF prevents email spoofing by verifying sender IPs. DMARC builds upon SPF and DKIM by providing a policy for handling messages failing authentication and offering reporting mechanisms. Microsoft's SNDS allows senders to monitor their IP reputation, spam complaints, and traffic volume to identify deliverability issues.

Key findings

  • Email Authentication: SPF, DKIM, and DMARC are critical for verifying sender identity and preventing spoofing.
  • Reputation Monitoring: Monitoring sender reputation is essential for identifying and addressing deliverability issues.
  • Apple's Standards: Apple prioritizes user experience and filters emails that don't meet their standards.
  • DMARC Policy: DMARC allows senders to define a policy for handling unauthenticated emails and provides reporting capabilities.

Key considerations

  • Implement SPF: Configure SPF records to authorize sending IP addresses.
  • Implement DKIM: Implement DKIM signing to add a digital signature to emails.
  • Implement DMARC: Configure DMARC policies to specify how email receivers should handle unauthenticated messages.
  • Monitor SNDS: Utilize Microsoft's Smart Network Data Services (SNDS) to monitor IP reputation.
  • List Management: Follow best practices for list management, including opt-in and unsubscribe processes.
  • User Experience: Prioritize user experience by sending relevant and engaging content.
Technical article

Documentation from Microsoft explains that the Smart Network Data Services (SNDS) allows senders to monitor the health and reputation of their sending IPs. It provides data on spam complaints, traffic volume, and other metrics, which can help identify deliverability issues with Microsoft services.

August 2021 - Microsoft
Technical article

Documentation from Apple shares guidance on sending bulk email, which includes authenticating your email using SPF, DKIM, and DMARC. It's also important to monitor your sender reputation and follow best practices for list management. They stress that their systems prioritize user experience and may filter emails that don't meet their standards.

September 2022 - Apple
Technical article

Documentation from DMARC.org explains DMARC (Domain-based Message Authentication, Reporting & Conformance) works with SPF and DKIM to provide a policy for email receivers on how to handle messages that fail authentication checks. DMARC also provides reporting mechanisms, allowing senders to monitor their email authentication performance and identify potential issues.

February 2023 - DMARC.org
Technical article

Documentation from RFC Editor explains that SPF is a technical standard that prevents email spoofing by verifying the sender's IP address against a list of authorized IP addresses published in the domain's DNS records. Implementing SPF helps email providers identify legitimate senders and reduces the risk of spam and phishing.

October 2022 - RFC Editor