Why is my BIMI logo not showing in Gmail?

Summary

The BIMI logo not appearing in Gmail is multifaceted. Core technical requirements include a valid VMC from a recognized authority, correctly configured DNS records, and a DMARC policy set to 'p=quarantine' or 'p=reject'. Google's interpretation of VMC guidelines, particularly requiring the Trademark Office URL, also plays a role. External factors include Gmail's reputation system, propagation delays, and the fact that not all email providers support BIMI. Inconsistencies between the logo and brand and DNS record placement can also contribute to the issue. Patience during implementation and awareness of these various factors are crucial.

Key findings

  • VMC Validation: A valid VMC from a recognized authority is essential for BIMI to function. Google now prioritizes Trademark Office URLs.
  • DMARC Policy: DMARC must be set to 'p=quarantine' or 'p=reject'. A policy of 'p=none' will prevent the logo from displaying.
  • DNS Configuration: Correct DNS settings, including proper syntax and record placement at the root domain, are critical.
  • Gmail Reputation: Gmail's reputation system can delay or prevent the logo from displaying for senders with poor reputations.
  • Propagation Delays: It can take days or weeks for BIMI to propagate and for Gmail to display the logo due to caching.
  • Provider Support: Not all email providers support BIMI, impacting logo visibility.
  • Logo Consistency: The BIMI logo should align with branding to avoid potential visual checks.
  • Implementation complexity: BIMI implementation and trouble shooting requires strong SPF, DKIM and DMARC knowledge

Key considerations

  • Technical Setup: Thoroughly verify your VMC, DMARC, and DNS configurations. Pay close attention to logo format guidelines.
  • Root Domain vs. Subdomain: Consider placing the BIMI DNS record at the root domain for inheritance, as suggested.
  • Email Reputation: Monitor and maintain a strong sending reputation with Gmail.
  • Patience: Allow ample time for BIMI to propagate after implementation.
  • VMC Source: Ensure that the VMC is issued by a CA which is recognised by the mailbox providers.

What email marketers say
13Marketer opinions

BIMI logo display issues in Gmail stem from several factors, including technical implementation (VMC validation, DNS configuration, DMARC policy), Gmail's reputation system, propagation delays, and inconsistencies between the logo and brand. Google's interpretation of VMC guidelines, particularly the Trademark Office URL requirement, plays a role. Not all email clients support BIMI, and patience is necessary due to caching and propagation delays.

Key opinions

  • Technical Issues: Problems with VMC validation, incorrect DNS configuration, and improperly enforced DMARC policies can prevent the BIMI logo from displaying.
  • Gmail's Reputation: Gmail's reputation system can delay or prevent logo display if the sender's domain has a poor reputation.
  • Propagation Delays: Caching and propagation delays can cause the logo to take days or weeks to appear after implementation.
  • VMC Guidelines: Google specifically requires the Trademark Office URL, not the Trademark Office Name, for VMC validation.
  • Provider Support: Not all email providers support BIMI, so the logo might not display if the recipient's email client doesn't support it.

Key considerations

  • VMC Validation: Ensure your VMC is valid, issued by a recognized authority, and correctly installed.
  • DNS Configuration: Double-check the syntax and placement of the BIMI record in your DNS settings.
  • DMARC Policy: Set your DMARC policy to either 'p=quarantine' or 'p=reject'.
  • Email Reputation: Maintain a good email sending reputation with Gmail.
  • Patience: Allow sufficient time for BIMI propagation and caching before troubleshooting.
  • Branding Consistency: Ensure the logo used for BIMI is consistent with your website branding.
Marketer view

Email marketer from a StackOverflow thread responds that incorrect DNS settings are a common cause. He recommends double-checking the syntax and placement of the BIMI record.

September 2022 - StackOverflow
Marketer view

Email marketer from Email on Acid shares that inconsistencies between the logo used for BIMI and the branding on the website can cause issues, as some email clients may perform visual checks.

December 2023 - Email on Acid
Marketer view

Email marketer from AuthSMTP discusses that not all email providers support BIMI, and Gmail might not display the logo if the recipient's email client doesn't support BIMI.

September 2021 - AuthSMTP
Marketer view

Email marketer from OnlyMyEmail notes that common issues include problems with the VMC, incorrect DNS configuration, and DMARC policies not being properly enforced, all of which will prevent the logo from showing.

March 2022 - OnlyMyEmail
Marketer view

Email marketer from a LinkedIn post indicates that Gmail's reputation system might delay or prevent the logo from displaying if the sender's domain has a poor reputation.

August 2024 - LinkedIn
Marketer view

Email marketer from Mailjet shares that BIMI can improve deliverability if implemented correctly. Correct implementation can take time to be recognised by the email providers.

October 2024 - Mailjet
Marketer view

Email marketer from a Reddit thread shares that it may take a few days or weeks for Gmail to start displaying the BIMI logo after implementation due to caching and propagation delays.

May 2024 - Reddit
Marketer view

Email marketer from a Twitter post says that BIMI propagation can take time for all email servers to update. Be patient before assuming something is wrong.

September 2024 - Twitter
Marketer view

Email marketer from Email Geeks states that there is no issue with the BIMI record or VMC, and that other factors can influence Google's decision to display a logo.

January 2025 - Email Geeks
Marketer view

Email marketer from Val Geisler's website emphasizes the importance of patience when implementing BIMI. It can take time for ISPs and email clients to recognize and display the logo, even after all technical requirements are met.

June 2022 - Val Geisler (Website)
Marketer view

Email marketer from Email Geeks narrowed down the BIMI issue to how Google interprets a change in the VMC guidelines.

July 2023 - Email Geeks
Marketer view

Email marketer from Email Geeks explains that email reputation and volume can impact whether a logo is displayed. It also mentions that it may take time for all servers to catch up with DNS updates.

November 2022 - Email Geeks
Marketer view

Email marketer from Email Geeks shares information that Google is now only accepting the Trademark Office URL and not the Trademark Office Name as a valid VMC guideline.

June 2023 - Email Geeks

What the experts say
3Expert opinions

BIMI logo display issues in Gmail can arise from incorrect DNS record placement (using a subdomain instead of the root domain), technical problems related to VMC validity and DMARC/DNS configuration, and the overall complexity of BIMI implementation, which requires careful attention to SPF, DKIM, and DMARC. Furthermore, the absence of BIMI support by all mailbox providers adds another layer of complexity.

Key opinions

  • DNS Record Placement: BIMI records should ideally be placed at the root domain instead of a subdomain to leverage inheritance if DMARC is enforced.
  • Technical Issues: Problems with the VMC (validity, issuer), DMARC configuration, and DNS settings are common causes of BIMI logo display failure.
  • Implementation Complexity: Implementing and troubleshooting BIMI requires a comprehensive understanding of email authentication protocols (SPF, DKIM, DMARC) and careful configuration.
  • Provider Support: Not all mailbox providers currently support BIMI, limiting its effectiveness.

Key considerations

  • Root Domain vs. Subdomain: Consider placing your BIMI record at the root domain for easier management if your subdomains inherit settings.
  • VMC Validation: Ensure your VMC is valid and issued by a recognized Certificate Authority.
  • Authentication Configuration: Verify that SPF, DKIM, and DMARC are correctly configured before implementing BIMI.
  • Provider Support: Check if your recipient's email provider supports BIMI.
Expert view

Expert from Word to the Wise explains that implementing BIMI and troubleshooting issues is complex, and not all mailbox providers have implemented BIMI yet. Ensuring SPF, DKIM, and DMARC are correctly configured is a prerequirement.

April 2023 - Word to the Wise
Expert view

Expert from Email Geeks suggests publishing the BIMI record at the root domain (bootbarn.com) instead of the subdomain, as subdomains inherit records from the organizational domain if DMARC enforcement is in place.

June 2023 - Email Geeks
Expert view

Expert from Word to the Wise, Laura Atkins, explains that common reasons for BIMI logos not showing include problems with the VMC, DMARC configuration issues, and incorrect DNS settings. She also highlights the importance of the VMC being issued by a recognized Certificate Authority.

June 2024 - Word to the Wise

What the documentation says
4Technical articles

The BIMI logo not displaying in Gmail is primarily due to unmet technical requirements. These include ensuring DMARC is set to 'p=quarantine' or 'p=reject', possessing a valid VMC issued by a recognized authority and correctly installed, adhering to specific logo format requirements as stipulated by the VMC provider, and having a correctly formatted BIMI DNS record. Failure to meet any of these requirements will prevent the logo from showing.

Key findings

  • DMARC Policy: DMARC must be set to 'p=quarantine' or 'p=reject' for BIMI to function. 'p=none' will prevent logo display.
  • VMC Validation: A valid VMC from a recognized authority is essential. Issues during the validation process will prevent the logo from displaying.
  • Logo Format: The logo must meet the specific format requirements dictated by the VMC provider.
  • DNS Record: A correctly formatted BIMI DNS record is mandatory.

Key considerations

  • DMARC Verification: Verify your DMARC policy is set to 'p=quarantine' or 'p=reject'.
  • VMC Authenticity: Ensure your VMC is issued by a trusted Certificate Authority.
  • Logo Compliance: Adhere strictly to the logo format guidelines specified by the VMC issuer.
  • DNS Record Accuracy: Double-check the correctness of your BIMI DNS record.
Technical article

Documentation from DigiCert explains that issues with VMC validation can prevent BIMI logos from displaying. They suggest ensuring that the VMC is issued by a recognized authority and correctly installed.

October 2024 - DigiCert
Technical article

Documentation from dmarcian emphasizes that DMARC must be set to either 'p=quarantine' or 'p=reject' for BIMI to work. No logo will show if DMARC is set to 'p=none'.

June 2022 - dmarcian
Technical article

Documentation from Entrust details the specific requirements for VMCs, including trademark registration status and logo format. They explain that if the logo doesn't meet the specific format requirements, it will not display.

June 2021 - Entrust
Technical article

Documentation from BIMI Group details the technical requirements for BIMI, which include having DMARC set to 'p=quarantine' or 'p=reject', a valid VMC (Verified Mark Certificate), and a correctly formatted BIMI DNS record. If any of these are missing, the logo will not display.

July 2022 - BIMI Group