Why is Microsoft email deliverability so poor compared to Gmail and Yahoo?
Summary
What email marketers say13Marketer opinions
Email marketer from Sender shares that maintaining good email list hygiene is vital, especially with Microsoft. Regularly cleaning your list to remove inactive or invalid email addresses can improve your sender reputation and deliverability.
Marketer from Email Geeks suggests investigating if a mail stream on the IP is generating high complaints. Preventing complaints, modifying the stream, or moving it to another IP might improve Microsoft support ticket outcomes.
Email marketer from EmailToolTester shares that several factors contribute to poor deliverability on Microsoft's platforms, including a lower tolerance for spam complaints, stricter authentication requirements, and the use of less sophisticated filtering technologies compared to Gmail.
Email marketer from Mailchimp suggests that the content of emails significantly impacts deliverability. Avoid spam trigger words and ensure a good balance between images and text to improve chances of reaching the inbox.
Email marketer from Neil Patel's Blog explains that Microsoft's filtering algorithms are often stricter and less transparent than those of Gmail or Yahoo. This can lead to legitimate emails being marked as spam more frequently.
Email marketer from GMass shares that IP warmup is critical, especially for Microsoft. Sending too many emails too quickly from a new IP address can lead to deliverability problems with Outlook and Hotmail.
Email marketer from Stack Overflow responds that Outlook.com (Microsoft) aggressively filters based on a variety of factors, including content, sender reputation, and user engagement. Poorly formatted emails or those triggering spam keywords are often blocked.
Email marketer from Mailjet shares that Microsoft's inbox placement rates are often lower due to stricter spam filters and a more conservative approach to accepting emails from new or unestablished senders.
Marketer from Email Geeks indicates that consistently low volume to Microsoft, even after a drop due to factors like COVID, can cause IPs to remain flagged, suggesting a need for consistent volume.
Email marketer from Litmus notes that rendering issues in Outlook can affect deliverability. Emails that don't render correctly might trigger spam filters and be flagged more easily.
Email marketer from ZeroBounce explains that high bounce rates can negatively affect your sender reputation and deliverability with Microsoft. Implement email verification and regular list cleaning to reduce bounce rates.
Email marketer from Reddit explains that Microsoft's spam filtering is notoriously sensitive and often catches emails that would pass through Gmail's filters without issue. Factors such as content, IP reputation, and sender authentication all play a role.
Marketer from Email Geeks explains that low volumes per IP can cause perpetual problems with Microsoft. A single spam complaint can result in a high complaint rate percentage, and Microsoft may not adjust for low volumes effectively.
What the experts say5Expert opinions
Expert from SpamResource responds that Microsoft utilizes its SmartScreen filter to analyze email content and sender reputation. This filter is particularly aggressive, and even minor issues with email formatting or content can trigger spam classification, resulting in lower deliverability compared to Gmail and Yahoo.
Expert from SpamResource explains that Microsoft's email filtering algorithms are more sensitive than those used by Gmail and Yahoo, leading to a higher likelihood of legitimate emails being incorrectly classified as spam. This can be due to Microsoft's stricter interpretation of email authentication standards and content analysis.
Expert from Word to the Wise explains that Microsoft's SNDS (Smart Network Data Services) program provides senders with insights into their IP reputation and complaint rates. Monitoring and addressing issues identified through SNDS is essential for improving deliverability with Microsoft.
Expert from Word to the Wise (Laura Atkins) shares that Hotmail (Microsoft) has historically had stricter filtering policies compared to Gmail and Yahoo. Issues like low engagement, spam complaints, and inadequate authentication can significantly impact deliverability.
Expert from Email Geeks shares open rate experiences, noting that open rates at Yahoo are 3x and Gmail, Comcast, and Apple are 5x the open rate at Microsoft. He also notes that customers acquired through Bing have a lower lifetime value (LTV) than those from Google advertising, indicating Microsoft performs poorly in both email delivery and user value.
What the documentation says3Technical articles
Documentation from Microsoft Docs shares that Microsoft places a high emphasis on email authentication protocols like SPF, DKIM, and DMARC. Emails lacking proper authentication are more likely to be flagged as suspicious.
Documentation from RFC explains that adherence to SMTP standards is crucial for deliverability. Deviations from these standards can result in emails being rejected or flagged as spam by mail servers, including Microsoft's.
Documentation from Microsoft Support explains that sender reputation heavily influences deliverability. Senders with low reputation, based on factors like spam complaints and sending volume, are more likely to have emails filtered or blocked.