Why has there been a sudden drop in Yahoo and MS CFLs?

Summary

The sudden drop in Yahoo and MS CFLs can be attributed to several factors. These include changes in spam policies by Yahoo and MS potentially influenced by lower open rates, interruptions in feedback loops (FBLs), and algorithm updates by mailbox providers. Issues with sender reputation, encompassing IP/domain reputation, email content, authentication problems (SPF, DKIM, DMARC), high bounce rates, and spam complaints, are also significant contributors. Other factors include sending from un-warmed IPs, sudden email volume spikes, and aggressive spam filter settings. Maintaining list hygiene, monitoring sender reputation via tools like Google Postmaster Tools and Microsoft SNDS, and ensuring proper FBL processing are crucial for addressing these issues.

Key findings

  • CFL Drops Confirmed: Multiple email marketers confirmed experiencing a sudden drop in Yahoo and MS CFLs.
  • Spam Policy Changes: Yahoo's change in spam policy is a potential cause, interpreting emails as spam due to lower open rates.
  • FBL Interruptions: Interruptions or incorrect processing of feedback loops can lead to a loss of visibility into user complaints.
  • Sender Reputation Matters: Poor sender reputation, stemming from issues like high bounce rates or spam complaints, significantly impacts deliverability.
  • Algorithm Updates: Changes in mailbox provider algorithms can lead to sudden drops in email deliverability.
  • Authentication is Key: Lack of proper email authentication (SPF, DKIM, DMARC) makes emails more likely to be flagged as spam.

Key considerations

  • Monitor Sender Reputation: Actively monitor sender reputation using tools like Google Postmaster Tools and Microsoft SNDS/JMRP.
  • Implement Authentication: Ensure proper implementation of SPF, DKIM, and DMARC email authentication protocols.
  • Maintain List Hygiene: Regularly clean email lists by removing unengaged subscribers and handling bounces.
  • Warm-Up IPs: When introducing new IP addresses, gradually warm them up to establish a sending reputation.
  • Process FBLs: Actively process feedback loops to identify and remove complainers from mailing lists.
  • Targeted Content: Segment your email lists and send targeted content to engaged subscribers to improve reputation.

What email marketers say
14Marketer opinions

Several email marketers reported a sudden drop in Yahoo and Microsoft CFLs. Possible causes include changes in spam policies, lower email open rates, and alterations to mailbox provider algorithms. Broader issues such as IP blacklisting, poor sender reputation due to high bounce rates or spam complaints, and sending from un-warmed IP addresses can also contribute. In some cases, the issue was an interruption of Yahoo and Microsoft's Feedback Loops (FBLs).

Key opinions

  • CFL Drops: Multiple marketers observed a sudden decrease in Yahoo and Microsoft CFLs.
  • Spam Policy Changes: Yahoo may have altered its spam policies, leading to lower CFLs due to lower email open rates.
  • FBL Issues: Interruptions in Yahoo and Microsoft's feedback loops (FBLs) were cited as a cause.
  • Sender Reputation: Poor sender reputation, stemming from high bounce rates or spam complaints, can lead to deliverability problems.
  • Algorithm Changes: Changes in mailbox provider algorithms can affect spam filtering.

Key considerations

  • Monitor Reputation: Regularly monitor sender reputation using tools like Google Postmaster Tools and Microsoft SNDS.
  • Authentication: Ensure proper email authentication with SPF, DKIM, and DMARC.
  • List Hygiene: Maintain clean email lists to minimize bounce rates and spam complaints.
  • Warm Up IPs: Gradually warm up new IP addresses before sending high volumes of email.
  • Feedback Loops: Implement and monitor feedback loops (FBLs) to address recipient complaints promptly.
Marketer view

Email marketer from Quora shares that spam filters operate using algorithms that analyze various email attributes like sender reputation, content, and authentication. The user mentions if you are sending bulk emails, make sure you authenticate your email using SPF and DKIM to improve deliverability and avoid being flagged as spam.

July 2023 - Quora
Marketer view

Email marketer from EmailAnalytics Blog explains that sudden drops in deliverability can stem from various sources, including changes in mailbox provider algorithms, increased spam complaints, or IP blacklisting. It suggests monitoring sender reputation, warming up IP addresses, and authenticating emails.

February 2023 - EmailAnalytics Blog
Marketer view

Email marketer from ReturnPath says that one of the primary reasons for emails landing in the spam folder is poor sender reputation, stemming from high bounce rates, spam complaints, or being listed on blacklists. Maintain clean email lists and adhere to best practices to protect your sender reputation.

January 2024 - ReturnPath
Marketer view

Email marketer from Email Geeks confirms same issue is happening.

April 2023 - Email Geeks
Marketer view

Email marketer from Email Geeks shares that they could see the same trend of drop in overall CFL's.

March 2023 - Email Geeks
Marketer view

Email marketer from MailSen Forum shares that Yahoo has changed their spam policy which leads to a drop in CFL. The user explains that due to lower email open rates, Yahoo is now interpreting emails as spam.

June 2021 - MailSen Forum
Marketer view

Email marketer from SendGrid shares that you can improve your email deliverability by implementing feedback loops (FBLs) to monitor and address recipient complaints. The marketer also shares that it is important to act promptly to resolve any issues raised through feedback loops to maintain a positive sending reputation.

October 2024 - SendGrid
Marketer view

Email marketer from Litmus recommends monitoring your sender reputation using tools such as Google Postmaster Tools and Microsoft SNDS, and ensure your domain authentication is properly set up with SPF, DKIM, and DMARC to maintain a positive sender reputation.

December 2023 - Litmus
Marketer view

Email marketer from Email Geeks explains that it’s not just Yahoo, but MS too experiencing CFL issues.

March 2024 - Email Geeks
Marketer view

Email marketer from Email Geeks shares that they see the issue and are working on it and that things are coming back online now. They also mention that it's possible not all votes during that time were processed, and will not be at this point.

April 2023 - Email Geeks
Marketer view

Email marketer from StackOverflow explains that a sudden increase in spam folder placement could be caused by a number of factors including; Sending from a new IP address without properly warming it up, a sudden spike in email volume, a change in email content that triggers spam filters, or an increase in spam complaints from recipients.

September 2024 - StackOverflow
Marketer view

Email marketer from Email Geeks reports that they are seeing FBLs from yahoo again, but MS is still out, then later reports MS FBLs are coming back now too.

April 2023 - Email Geeks
Marketer view

Email marketer from Email Geeks responds that they are also noticing a drop in Yahoo CFLs as of yesterday and seeing 0 spam complaints for clients that typically receive some daily.

November 2021 - Email Geeks
Marketer view

Email marketer from Reddit shares that sometimes, emails end up in spam due to the recipient's email client settings. The user explains that aggressive spam filters, or accidentally marking similar emails as spam in the past can impact the placement of future emails.

September 2022 - Reddit

What the experts say
2Expert opinions

Experts emphasize the importance of feedback loops (FBLs) in maintaining email list hygiene and sender reputation. Interruptions or incorrect processing of FBLs can lead to a loss of visibility into user complaints, hindering senders' ability to manage their lists effectively and potentially increasing spam filtering.

Key opinions

  • FBL Importance: Feedback loops are critical for senders to identify and remove complainers from their email lists.
  • Impact of FBL Issues: Interruptions or incorrect processing of FBL data negatively impacts senders' ability to maintain list hygiene and manage sender reputation.
  • Visibility Loss: Problems with FBLs can lead to a loss of visibility into user complaints.

Key considerations

  • Monitor FBLs: Actively monitor feedback loops to identify and address spam complaints.
  • Ensure Proper Processing: Ensure that FBL data is processed correctly to maintain accurate complaint information.
  • Maintain List Hygiene: Use FBL data to remove complainers from email lists and maintain a clean, engaged audience.
  • Protect Sender Reputation: Proactively manage sender reputation by addressing issues identified through FBLs to avoid increased spam filtering.
Expert view

Expert from Word to the Wise (Laura Atkins) explains that if FBLs are not processed correctly, senders lose visibility into user complaints, which impacts their ability to manage sender reputation and can lead to increased spam filtering.

April 2024 - Word to the Wise
Expert view

Expert from Spam Resource (John Levine) explains that feedback loops provide senders with data on spam complaints, allowing them to remove complainers from their lists. The expert mentions that interruptions to FBL data can impact senders' ability to maintain list hygiene.

June 2021 - Spam Resource

What the documentation says
4Technical articles

Documentation from multiple sources suggests that a sudden drop in CFLs or email deliverability can be attributed to issues with IP/domain reputation, email content, authentication problems, changes in email provider algorithms, or spam filtering techniques. Maintaining a clean email list, using proper authentication (SPF, DKIM, DMARC), keeping spam rates low, and monitoring sender reputation through tools like Google Postmaster Tools and Microsoft SNDS are crucial.

Key findings

  • Reputation Issues: Poor IP and domain reputation can lead to emails being marked as spam.
  • Authentication: Proper email authentication (SPF, DKIM, DMARC) is essential for deliverability.
  • Algorithm Changes: Email provider algorithm and spam filtering technique changes can impact deliverability.
  • List Hygiene: Maintaining a clean and engaged email list improves sender reputation.
  • Spam Rate: Keeping spam rates low and avoiding sudden spikes is crucial.

Key considerations

  • Monitor Reputation: Regularly monitor sender reputation using tools like Google Postmaster Tools and Microsoft SNDS/JMRP.
  • Authenticate Email: Implement SPF, DKIM, and DMARC for email authentication.
  • Clean Email Lists: Regularly clean email lists by removing unengaged subscribers.
  • Segment Lists: Segment email lists to send targeted content to engaged subscribers.
  • Monitor Feedback Loops: Check feedback loops and reputation monitoring tools for issues.
Technical article

Documentation from Microsoft Support explains that if your emails are being marked as spam, it could be due to issues with your IP address reputation, domain reputation, content, or authentication. They detail how to check your sender score and use tools like SNDS and JMRP to monitor your sending reputation with Microsoft.

April 2022 - Microsoft Support
Technical article

Documentation from Google Postmaster Tools explains that to prevent mail to Gmail users from being blocked, senders must authenticate their email with SPF, DKIM, and DMARC. Google documentation also explains that senders should keep their spam rate reported in Postmaster Tools below 0.10% and avoid sudden spikes. Ensure sending IPs have valid forward and reverse DNS records (PTR records).

May 2024 - Google Postmaster Tools
Technical article

Documentation from Mailchimp recommends segmenting your email list and sending targeted content to engaged subscribers to improve sender reputation and decrease spam complaints. The Documentation also explains that keeping lists clean, asking users to re-subscribe, and removing unengaged users are good practice.

May 2024 - Mailchimp
Technical article

Documentation from SparkPost explains that sudden drops in email deliverability can often be attributed to changes in email provider algorithms or spam filtering techniques. The documentation explains that checking feedback loops and reputation monitoring tools is useful.

July 2022 - SparkPost