Suped

Why do some emails from the same sender go to spam while others go to inbox?

11 Marketer opinions3 Expert opinions4 Technical articles3 Resources

Summary

Inconsistent email delivery, where some emails from the same sender reach the inbox while others are marked as spam, stems from a complex interplay of factors. Sender reputation, heavily influenced by user spam complaints and bounce rates, is a primary determinant. Mailbox providers employ content filtering mechanisms that analyze keywords, formatting, and sender reputation to classify emails. Proper email authentication using SPF and DKIM is crucial to verify the sender's legitimacy and prevent spoofing. Recipient engagement, such as opens, clicks, and replies, signals email value, whereas ignoring or marking emails as spam negatively impacts deliverability. Maintaining a clean email list, avoiding spam triggers, personalizing content, adhering to sending limits, and managing IP reputation all contribute to consistent inbox placement. Seed list testing across multiple providers can reveal deliverability issues and feedback loops facilitate the removal of spam complainers.

Key findings

  • Sender Reputation is Paramount: A strong sender reputation, built through positive engagement and responsible sending practices, is the most critical factor in ensuring consistent inbox placement.
  • Content Filtering Scrutinizes Emails: Mailbox providers rigorously analyze email content for spam triggers, lack of personalization, and other indicators of unwanted mail.
  • Engagement Drives Deliverability: Positive recipient engagement signals email value and improves deliverability, while negative engagement leads to spam filtering.
  • Authentication is Essential for Trust: SPF and DKIM are critical for verifying sender legitimacy and preventing spoofing, contributing to higher deliverability rates.
  • List Hygiene Prevents Penalties: Maintaining a clean and engaged email list minimizes bounce rates and spam complaints, safeguarding sender reputation.
  • Sending Practices Impact Deliverability: Adhering to sending limits, gradually increasing sending volume, and using a dedicated IP improve deliverability.
  • Testing and Monitoring Are Key: Regular seed list testing and feedback loops can help identify and address deliverability issues.

Key considerations

  • Implement Robust Authentication Protocols: Configure SPF, DKIM, and DMARC records correctly to authenticate your emails and establish trust with mailbox providers.
  • Optimize Content for Engagement and Relevance: Personalize your emails, avoid spam trigger words, and create valuable content that resonates with your audience.
  • Prioritize List Hygiene and Subscriber Engagement: Regularly clean your email list, use double opt-in, and encourage subscribers to engage with your emails to signal value.
  • Manage Sending Volume and Frequency Carefully: Adhere to sending limits, gradually increase sending volume, and avoid sudden spikes in email frequency.
  • Monitor Sender Reputation and Address Issues Promptly: Track your sender reputation metrics and address any issues, such as spam complaints or bounce rates, as quickly as possible.
  • Consider a Dedicated IP Address: Using a dedicated IP address allows you to maintain full control over your sending reputation and avoid being affected by other senders.
  • Implement Seed List Testing and Feedback Loops: Setup seed list testing and feedback loops for campaigns to address any deliverability issues.

What email marketers say
11Marketer opinions

Several factors can cause inconsistent email delivery, where some messages from the same sender go to the inbox while others are filtered as spam. Sender reputation is crucial; it's affected by authentication (SPF, DKIM, DMARC), spam complaints, bounce rates, and engagement. Email content plays a role; spam triggers, lack of personalization, and overly promotional language increase the risk of spam placement. Recipient engagement (opens, clicks) signals value to mailbox providers, while ignoring or marking emails as spam has the opposite effect. List hygiene is essential; sending to unengaged subscribers or unverified addresses harms deliverability. Sending practices, such as sudden increases in email frequency or exceeding sending limits, can also trigger spam filters. Shared IPs can lead to inconsistent deliverability due to the actions of other users on the same IP. Finally, seed list testing can show how deliverability can vary between email service providers.

Key opinions

  • Sender Reputation: A sender's reputation significantly impacts inbox placement. Positive engagement, proper authentication, and low complaint rates contribute to a good reputation.
  • Content Matters: Email content is heavily scrutinized. Personalized, relevant content avoids spam triggers and is more likely to reach the inbox.
  • Engagement Signals: Mailbox providers use recipient engagement (opens, clicks, spam reports) to determine the value of emails and filter accordingly.
  • List Hygiene: Maintaining a clean email list by removing unengaged subscribers and invalid addresses is critical for deliverability.
  • Sending Practices: Sending frequency, volume, and adherence to sending limits can trigger spam filters if not managed carefully.
  • IP Reputation: Using a dedicated IP address gives you more control over the sending reputation, where a shared IP reputation is affected by other email senders.
  • Inconsistent Filtering: Email server algorithms may initially deliver some emails to gauge recipient reaction before filtering subsequent emails.
  • Multiple Providers: Using multiple email providers can help discover deliverability issues through seed list testing.

Key considerations

  • Authentication: Implement SPF, DKIM, and DMARC to authenticate your emails and prove that you are authorized to send on behalf of your domain.
  • Content Optimization: Avoid spam trigger words, personalize your emails, and ensure your content is relevant to your audience.
  • Engagement Strategy: Encourage recipients to engage with your emails (e.g., by asking them to add you to their address book) to signal value to mailbox providers.
  • List Management: Regularly clean your email list by removing unengaged subscribers and invalid addresses. Use a double opt-in process to ensure subscribers are genuinely interested.
  • Sending Cadence: Gradually increase your sending volume and adhere to the sending limits set by email providers. Monitor your sending reputation and adjust your practices as needed.
  • Dedicated IP: Consider using a dedicated IP address to maintain control over your sending reputation, especially if you send a high volume of emails.
  • Seed List Testing: Use seed list testing across multiple email providers to discover deliverability issues to address.
  • Feedback Loops: Setup feedback loops so you are alerted when people mark your message as spam. These addresses should be removed immediately.
Marketer view

Email marketer from SendGrid shares that positive engagement (opens, clicks, replies) signals to mailbox providers that recipients find the emails valuable. Conversely, negative engagement (marking as spam, ignoring) can lead to future emails being routed to spam.

June 2021 - SendGrid
Marketer view

Marketer from Email Geeks mentions that sometimes the first 1-2 emails a recipient gets have low open rates, then it jumps up significantly on the next message. Also, after being subscribed to the DNC’s email list for years, his wife unsubscribed because the emails started going to her primary inbox, which she didn't want.

August 2024 - Email Geeks
Marketer view

Email marketer from GMass explains that exceeding daily or hourly sending limits set by email providers can trigger spam filters. They recommend gradually increasing sending volume to build a positive sending reputation.

June 2024 - GMass
Marketer view

Email marketer from EmailVendorSelection mentions that using a shared IP address can sometimes lead to inconsistent deliverability, as the IP's reputation is affected by the sending practices of all users sharing that IP. A dedicated IP gives you more control over your sender reputation.

September 2022 - EmailVendorSelection
Marketer view

Email marketer from Neil Patel's Blog explains that several factors can influence whether an email lands in the inbox or spam, including sender reputation, email content, authentication protocols (SPF, DKIM, DMARC), and recipient engagement. Poor sender reputation, spammy content, and failure to authenticate can lead to spam placement.

August 2023 - Neil Patel's Blog
Marketer view

Email marketer from HubSpot explains that buying email lists or not properly verifying email addresses on signup leads to high bounce rates and spam complaints, negatively affecting sender reputation and causing emails to be filtered as spam.

October 2021 - HubSpot
Marketer view

Email marketer from Litmus suggests that a lack of personalization, or using generic email templates, can be a factor in emails being flagged as spam. Email providers are increasingly looking for personalized content as an indicator of legitimate email.

August 2021 - Litmus
Marketer view

Email marketer from Reddit user shares their experience that if the email server's algorithm has uncertainty about the sender (due to limited history or mixed signals), it might initially let some emails through to the inbox to gauge recipient reaction before deciding to filter subsequent ones as spam.

June 2021 - Reddit
Marketer view

Email marketer from Mailchimp explains that maintaining a clean email list and avoiding spam trigger words are crucial for inbox placement. Sending to unengaged subscribers or using overly promotional language can increase the likelihood of emails being flagged as spam.

December 2021 - Mailchimp
Marketer view

Email marketer from StackExchange suggests that a sudden increase in email frequency from a sender can trigger spam filters, even if previous emails were delivered successfully. Mailbox providers may see this as a sign of potential spamming activity.

November 2023 - StackExchange
Marketer view

Email marketer from ActiveCampaign explains that it is important to maintain a suppression list of unsubscribed or bounced email addresses. Sending email to people who have unsubscribed or have a history of email bounces decreases your sender reputation.

March 2023 - ActiveCampaign

What the experts say
3Expert opinions

Inconsistent email delivery, where some messages from the same sender go to the inbox while others are filtered as spam, can occur due to various factors. One example is when an email provider's algorithms have uncertainty about the sender, leading to some emails initially reaching the inbox to gauge recipient reaction. Variability in deliverability can also be identified through seed list testing across multiple providers, highlighting deliverability issues for specific providers. It's crucial to set up feedback loops to identify and remove recipients who mark emails as spam, improving overall deliverability.

Key opinions

  • Algorithm Uncertainty: Email provider algorithms may initially allow some emails through to the inbox to gauge recipient interaction before deciding to filter subsequent ones as spam.
  • Deliverability Variability: Seed list testing across multiple providers can reveal inconsistencies in deliverability, indicating specific deliverability issues to address.
  • Feedback Loops: Setting up feedback loops and removing recipients who mark emails as spam is essential for improving deliverability.

Key considerations

  • Monitor Initial Delivery: Monitor initial delivery patterns and recipient engagement to understand how email provider algorithms are reacting to your emails.
  • Implement Seed List Testing: Conduct regular seed list testing across multiple providers to identify any deliverability issues and address them promptly.
  • Establish Feedback Loops: Set up feedback loops and promptly remove recipients who mark emails as spam to maintain a positive sender reputation.
Expert view

Expert from Word to the Wise explains that using a seed list across multiple providers helps discover deliverability issues. One provider may send emails to the inbox, while another may filter them as spam. This variability helps you identify and address deliverability problems. Also mentions to be careful when resending messages after a change to avoid filters being more strict

June 2021 - Word to the Wise
Expert view

Expert from Spamresource.com states that you should setup feedback loops for your email campaigns. This allows you to see when users mark your messages as spam, and these addresses should be immediately removed from the mailing list. This process helps to increase deliverability by making sure that you are not sending to people who don't want your email.

September 2024 - Spamresource.com
Expert view

Expert from Email Geeks signed up for mail at JoeBiden.com and found that the first two messages went to spam, while the third ended up in the inbox, despite all having the same from address. She shares the authentication results for both the spam and inbox messages. She also clarified that it was DNC mail, but the comment in the from address is joebiden.com.

June 2023 - Email Geeks

What the documentation says
4Technical articles

Email deliverability is significantly impacted by factors such as sender reputation, content filtering, and email authentication. High spam complaint rates reported by users directly harm a sender's reputation, leading to emails being filtered as spam. Content filtering mechanisms, like those used in Exchange Online Protection (EOP), analyze message characteristics, including keywords, formatting, and sender reputation, to classify emails. Proper email authentication using SPF and DKIM is essential; missing, incomplete, or incorrect SPF records and invalid or missing DKIM signatures can result in emails being flagged as spam.

Key findings

  • User Spam Reports: User reports of spam negatively impact sender reputation and deliverability, leading to increased spam filtering.
  • Content Filtering: Content filters analyze various aspects of the message, including keywords, formatting, and sender reputation, to determine if it should be classified as spam.
  • SPF Authentication: SPF records help prevent email spoofing by verifying authorized sending mail servers; incomplete or missing SPF records can lead to spam flagging.
  • DKIM Signatures: DKIM provides an email authentication mechanism by digitally signing emails to verify the message's integrity and authenticity; missing or invalid DKIM signatures increase the likelihood of spam classification.

Key considerations

  • Manage Spam Complaints: Actively manage spam complaints and address underlying issues to improve sender reputation and reduce future spam reports.
  • Optimize Email Content: Optimize email content to avoid spam triggers and ensure it aligns with recipients' expectations.
  • Implement SPF Records: Create and maintain accurate SPF records to authorize your sending mail servers and prevent email spoofing.
  • Implement DKIM Signatures: Implement DKIM signatures to digitally sign your emails and verify their integrity and authenticity.
Technical article

Documentation from Microsoft Learn explains that Exchange Online Protection (EOP) uses content filtering to identify spam messages. The filter analyzes various aspects of the message, including keywords, formatting, and sender reputation, to determine if it should be classified as spam.

January 2022 - Microsoft Learn
Technical article

Documentation from RFC 4408 details the Sender Policy Framework (SPF) and email authentication and mentions that SPF records help to prevent email spoofing by verifying that the sending mail server is authorized to send emails on behalf of the domain. Incomplete, incorrect, or missing SPF records can lead to emails being flagged as spam.

July 2021 - RFC 4408
Technical article

Documentation from DKIM.org explains that DomainKeys Identified Mail (DKIM) provides an email authentication mechanism that allows a sender to digitally sign their emails, verifying that the message hasn't been altered during transit and comes from the claimed domain. Missing or invalid DKIM signatures increase the likelihood of emails being marked as spam.

May 2023 - DKIM.org
Technical article

Documentation from Google Postmaster Tools states that user reports of spam directly impact a sender's reputation and deliverability. High spam complaint rates can lead to emails being filtered to spam for a larger audience.

January 2024 - Google Postmaster Tools

Related resources
3Resources

Emails in eMClient going to Junk while Gmail correctly does not ...
Emails in eMClient going to Junk while Gmail correctly does not ...

I and many other people using this program have had issues with TONS of emails from friends, etc. getting routed to spam folder when they should not be. In Gmail I created some rules to NEVER send emails from any of my contacts (including myself) to spam. It works well on my phone, but when I open emails on my home computer in eMClient they invariably get routed to spam. It’s very frustrating because even if I select “move to inbox and remove blacklisted email” eMClient NEVER fixes the proble...

eM Client
Emails going into Junk for some and Quarantine for some users ...
Emails going into Junk for some and Quarantine for some users ...

Hi Guys, I noticed a couple of emails went to Junk emails for some users and same email went to Quarantine for few users. I wonder how it is analyzed in the Office 365. We have same standard spam policies for all users.

Spiceworks Community
‎emails going into spam/junk erroniously | Xfinity Community Forum
‎emails going into spam/junk erroniously | Xfinity Community Forum

I send emails to myself, and I also send group emails of which I am a member.  All these emails show up for a moment in the inbox, and then go directly to spam/junk.  I have tried to add ...

Xfinity Community Forum

Related questions