Why do new Gmail signups or new email templates have low open rates?

Summary

Low open rates for new Gmail signups and email templates stem from several interconnected factors. A primary issue is the lack of an established sender reputation, making email providers cautious. This can be compounded by Gmail's algorithms treating new signups and templates with initial skepticism, potentially not prefetching images or placing emails in less prominent tabs. Technical aspects such as poorly formatted HTML, excessive image use, or potential caching issues contribute as well. Lack of engagement history, generic content, and poor list hygiene further exacerbate the problem. Recommendations center around building sender reputation, improving engagement, optimizing email design and content, and practicing good list hygiene.

Key findings

  • Reputation Deficit: New senders and templates lack an established sender reputation, triggering cautious filtering by email providers.
  • Engagement Impact: Low engagement rates negatively impact inbox placement and open rates; high engagement acts as a positive signal.
  • Technical Factors: Poor HTML formatting, excessive images, potential caching issues, and web bug blocking affect deliverability.
  • Algorithmic Cautiousness: Gmail's algorithms may initially be conservative with new signups and templates, impacting image prefetching and inbox placement.
  • Content Relevance is Key: Generic content leads to low engagement; targeted, valuable content improves open rates.
  • Hygiene Matters: Poor list hygiene and a lack of engaged subscribers negatively impact overall deliverability and open rates.

Key considerations

  • Reputation Building: Prioritize building a positive sender reputation through authentication, consistent sending volume, and low spam complaint rates.
  • Engagement Strategies: Implement strategies to increase engagement, such as warming up new subscribers with targeted content and encouraging inbox placement adjustments.
  • Optimize Design & Content: Adhere to email design best practices, using well-formatted HTML, a balanced text-to-image ratio, and alt text for images.
  • List Hygiene Practices: Maintain good list hygiene by removing inactive subscribers and focusing on acquiring engaged users.
  • Monitor and Test: Use inbox placement testing tools to identify deliverability issues and monitor engagement metrics to improve performance.
  • Gradual Ramp-Up: Slowly increase email volume to build your sender reputation and prevent triggers to spam filters
  • Consistency and Personalization: Ensure your email addresses, subject lines, and content aligns with their expectations and preferences in order to start seeing improved open rates.

What email marketers say
12Marketer opinions

New Gmail signups and email templates often experience low open rates due to several factors. These include a lack of established sender reputation, Gmail's initial caution towards new recipients, potential caching issues, and the absence of engagement history. Strategies to address this include warming up new subscribers with targeted content, monitoring engagement metrics, implementing email authentication protocols, adhering to email design best practices, segmenting subscribers, and ensuring consistency and personalization in email campaigns.

Key opinions

  • Lack of Reputation: New senders and templates haven't built a reputation with email providers, leading to cautious filtering.
  • Engagement Matters: Gmail's algorithm is initially cautious with new signups, requiring engagement to improve inbox placement.
  • Technical Factors: Caching issues, web bug blocking, and poorly formatted HTML can contribute to lower open rates.
  • Content Relevance: Generic content sent to new subscribers leads to low engagement; targeted content is more effective.
  • Image Handling: Image blocking can impact open rates; design emails to be effective even without images.
  • Personalization: Lack of personalization leads to new email signups suffering from lower open rates, and personalization should be used as a solution

Key considerations

  • Warm-up Strategy: Implement a strategy to warm up new subscribers and build a positive sender reputation through targeted content and engagement.
  • Monitor Engagement: Closely monitor engagement metrics for new templates and make adjustments based on recipient behavior.
  • Email Authentication: Implement email authentication protocols (SPF, DKIM, DMARC) to prove legitimacy to email providers.
  • Design Best Practices: Adhere to email design best practices, ensuring proper HTML formatting and a balanced text-to-image ratio.
  • Segmentation: Segment new subscribers based on interests and send targeted content to improve open rates.
  • Consistency: Ensure your email addresses, subject lines, and content aligns with their expectations and preferences in order to start seeing improved open rates.
Marketer view

Marketer from Email Geeks jokingly suggests that the 'magic word' to improve inbox placement after initial low open rates is 'engagement'.

April 2024 - Email Geeks
Marketer view

Marketer from Email Geeks shares an experience of very low (1%) open rates at Gmail for recent signups across multiple clients and ESPs, which resolved after re-sending the same lists. He also suspects Gmail might not be assigning proper reputation to new recipients for a few weeks.

August 2023 - Email Geeks
Marketer view

Marketer from Email Geeks notes a client observation similar to the original question, specifically regarding recently subscribed Gmail recipients. He suggests potential caching issues or a heavier emphasis on not loading web bugs for new senders.

November 2022 - Email Geeks
Marketer view

Email marketer from Mailchimp Resources shares that a new email template might have lower open rates because it hasn't established a reputation with email providers. They advise monitoring engagement metrics for the new template closely and making adjustments based on recipient behavior to improve its performance.

March 2025 - Mailchimp Resources
Marketer view

Email marketer from Reddit shares that Gmail's algorithm can be initially cautious with new signups, placing them in the promotions tab or even spam folder until engagement is established. He recommends focusing on providing valuable content and encouraging recipients to move emails to their primary inbox to signal positive engagement.

October 2022 - Reddit
Marketer view

Email marketer from Stack Overflow mentions that poorly formatted HTML or spam-like content in new email templates can negatively impact deliverability and open rates. They advise adhering to email design best practices, avoiding excessive use of images, and ensuring a balanced text-to-image ratio.

September 2024 - Stack Overflow
Marketer view

Email marketer from Litmus shares the fact that some email clients block images by default, especially for new recipients. They recommend using alt text for all images and designing emails that are effective even with images disabled, to ensure key messages are still conveyed.

July 2021 - Litmus
Marketer view

Email marketer from Digital Marketer explains that sending generic emails to all new signups can lead to low engagement. He suggests segmenting new subscribers based on their interests or behavior and sending targeted content to improve open rates and overall engagement.

April 2022 - Digital Marketer Blog
Marketer view

Email marketer from Neil Patel's Blog explains that new email signups may have lower open rates due to a lack of engagement history. Neil recommends warming up new subscribers by sending them targeted, high-value content to encourage interaction, which helps build a positive sender reputation and improves deliverability over time.

August 2022 - Neil Patel's Blog
Marketer view

Email marketer from Sendinblue Blog explains that new email templates suffer from lower open rates due to a number of possible factors that affects deliverability. These can be things like content and image size and they recommend monitoring these with a number of A/B tests.

July 2024 - Sendinblue Blog
Marketer view

Email marketer from ActiveCampaign explains new email signups suffer from lower open rates if there is a lack of personalization. Start collecting data on email signups and use that data to personalize your subject lines and email content to help improve email open rates with your new sign ups.

December 2021 - ActiveCampaign Blog
Marketer view

Email marketer from HubSpot explains new email templates suffer from lower open rates when there is no consistency. Make sure your email addresses, subject lines, and content aligns with their expectations and preferences in order to start seeing improved open rates.

April 2021 - HubSpot Blog

What the experts say
3Expert opinions

Low open rates for new Gmail signups and email templates are attributed to Gmail's handling of new entities, including potentially not prefetching images for new templates, and the general deliverability challenges associated with building a sender reputation. Poor list hygiene and low engagement from new signups further exacerbate the issue.

Key opinions

  • Image Prefetching: Gmail may not prefetch images for new templates, reducing initial open rates.
  • Machine Learning Conservatism: ML engines are conservative with new streams, templates, or recipients.
  • New IP Similarities: New Gmail signups are treated similarly to new IP addresses, requiring reputation building.
  • List Hygiene Impact: Poor list hygiene and unengaged new signups negatively impact open rates.

Key considerations

  • Image Optimization: Optimize image usage in new templates, considering that images may not be displayed by default.
  • Gradual Ramp-up: Gradually increase email volume when using new templates or targeting new signups.
  • Engagement Focus: Prioritize acquiring engaged subscribers and maintaining clean email lists.
  • Reputation Building: Implement strategies to build a positive sender reputation with Gmail.
Expert view

Expert from Email Geeks suggests that lower open rates on new templates might be due to Gmail not prefetching images for them, unlike older templates or older signups. She also mentions that ML engines tend to be conservative with new streams, templates, or recipients.

January 2025 - Email Geeks
Expert view

Expert from Word to the Wise shares that poor list hygiene and lack of engagement are major factors affecting deliverability and open rates. New Gmail signups are often less engaged and more likely to ignore emails, lowering overall open rates. He recommends a focus on acquiring engaged subscribers and consistently removing inactive users.

May 2024 - Word to the Wise
Expert view

Expert from Word to the Wise explains that new IP addresses often face deliverability challenges, and new Gmail signups are in a similar situation until they build a positive sender reputation. Email volume should be ramped up slowly when using a new IP or template and monitor performance metrics to ensure emails are reaching the inbox.

January 2025 - Word to the Wise

What the documentation says
4Technical articles

Low open rates for new Gmail signups or email templates are primarily due to the lack of an established sender reputation, which triggers spam filters and reduces deliverability. The key recommendations to combat this include implementing email authentication protocols (SPF, DKIM, DMARC), gradually increasing email volume, maintaining consistent sending patterns, and testing inbox placement to identify and address any deliverability issues.

Key findings

  • Sender Reputation: New senders/templates lack established sender reputation, leading to filtering.
  • Engagement Impact: Low engagement rates contribute to poor inbox placement and reduced open rates.
  • Authentication Crucial: Email authentication (SPF, DKIM, DMARC) is essential for proving legitimacy.
  • Volume Sensitivity: Sudden volume increases trigger spam filters; gradual ramp-up is recommended.

Key considerations

  • Authenticate Emails: Implement SPF, DKIM, and DMARC to improve sender reputation.
  • Ramp Up Gradually: Avoid sudden volume increases; gradually increase email sending volume.
  • Consistent Sending: Maintain consistent sending patterns to build trust with email providers.
  • Test Inbox Placement: Use inbox placement testing tools to identify and address deliverability issues.
Technical article

Documentation from Microsoft Documentation answers that new templates or sudden volume increases can trigger spam filters, resulting in lower open rates. They recommend gradually increasing volume and maintaining consistent sending patterns to build trust with their email filtering system.

July 2021 - Microsoft Documentation
Technical article

Documentation from GlockApps answers that testing inbox placement with tools is helpful in identifying deliverability issues affecting new senders or templates. They suggest analyzing test results to identify which spam filters are being triggered and making necessary adjustments to improve inbox placement.

March 2023 - GlockApps
Technical article

Documentation from RFC-Editor explains that implementing email authentication protocols like SPF, DKIM, and DMARC is crucial for building a positive sender reputation. New senders especially need to authenticate their emails to prove their legitimacy to email providers, reducing the likelihood of being filtered as spam and improving open rates.

May 2023 - RFC-Editor
Technical article

Documentation from Google Postmaster Tools answers that new senders and templates can suffer low open rates. This is because they don't yet have an established sender reputation and their engagement rates need to be improved. The documentation recommends authenticating your email, sending consistent volume, and ensuring low spam complaint rates to improve your reputation.

March 2021 - Google Postmaster Tools