What is the current status of the Libero.it email service outage and delivery issues?
Summary
What email marketers say11Marketer opinions
Marketer from Email Geeks shares that Libero.it is providing updates on Twitter, mentioning a 24/48 hour timeframe for resolution as of that morning.
Email marketer from DownDetector reports a surge in reported issues for Libero.it starting around January 23, 2023, indicating a widespread outage affecting many users. Live outage map and user comments indicated the affected regions and user concerns.
Email marketer from Italian News reported that news outlets covered the Libero.it outage extensively, detailing the technical issues, user impact, and estimated restoration timelines provided by Libero.it's parent company. They mentioned potential causes such as server failures and the company's response efforts.
Marketer from Email Geeks shares that the Libero.it MX issue is a known problem and directs users to check their login page for updates.
Email marketer from Twitter shares that numerous users continue to report sporadic issues with Libero.it email access, including delayed message delivery and intermittent login failures, even after the official restoration announcement. Hashtags like #liberoit #liberooutage.
Marketer from Email Geeks reports that many users are still experiencing issues accessing or receiving email, and ESPs are getting deferrals, even after Libero.it announced a fix.
Marketer from Email Geeks, Magnus Eén initially saw improved results but then experienced a setback. Marketer from Email Geeks, Victor Roemgens, also saw inconsistent results, with some tests taking a long time to inbox, leading them to withhold sending emails to Libero.it.
Marketer from Email Geeks reports that delivery is back to normal on their end, with no issues in the last 72 hours.
Email marketer from Reddit shares that users reported on Reddit's r/Italy subreddit that Libero.it email services were gradually restored in late January/early February 2023 after a prolonged outage, with some users still experiencing sporadic issues.
Email marketer from The Register highlighted the significant impact of the Libero.it outage on Italian users, emphasizing the reliance on the service for personal and business communication. They cited user frustration and potential economic consequences.
Email marketer from a Tech Forum reports users posted temporary workarounds (e.g., using specific IMAP settings or alternative email clients) to access Libero.it email during the outage. However, the success of these methods varied widely.
What the experts say1Expert opinion
Expert from SpamResource discusses general ISP outages (not specific to Libero.it). It explains typical mitigation strategies, such as closely monitoring bounce rates, communicating with the ISP if possible, and throttling sending volume to avoid further deliverability issues during and immediately after the outage.
What the documentation says4Technical articles
Documentation from Libero.it acknowledged the service interruption on their official status page, citing technical issues and providing updates on restoration progress. The announcements included apologies for the inconvenience and estimated timeframes for full service recovery.
Documentation from Agcom (Italian Communications Authority) announced an investigation into the Libero.it outage to assess the impact on users and ensure compliance with service level agreements. Details on the investigation's scope and timeline were published.
Documentation from Aruba.it (the host provider) released technical details confirming server-related issues as the root cause of the Libero.it outage. Details of server infrastructure and disaster recovery plans were made available.
Documentation from Cloudflare Radar shows data illustrating a significant drop in connectivity to Libero.it's services during the outage period, with graphs showing the timeline and extent of the disruption.