How do I contact Libero, Virgilio, and Iol admins for whitelisting?
Summary
What email marketers say9Marketer opinions
Email marketer from Gmass explains that to improve email deliverability to Italian providers, you should segment your email list and use personalization. Also use double opt-in to ensure list quality, monitor feedback loops and remove disengaged subscribers.
Email marketer from Mailjet Forum explains that for deliverability issues with Italian providers like Libero, it's crucial to check sender reputation, implement authentication protocols (SPF, DKIM, DMARC), and monitor bounce rates. Contacting their postmaster is also suggested.
Email marketer from Reddit responds to check the sender's reputation and blacklist status before contacting the email providers.
Email marketer from Reddit responds that contacting the postmaster is the best approach, recommending using the abuse reporting address if the postmaster doesn't respond.
Marketer from Email Geeks suggests using block@ when there is a problem contacting Italian email providers.
Email marketer from EmailVendorSelection explains the importance of closely monitoring sender reputation with tools like Google Postmaster Tools. For Italian providers, maintaining a clean IP address and domain reputation is crucial. If issues arise, reaching out to the postmaster via available channels is recommended, but proactive reputation management is key.
Email marketer from Stackoverflow suggests using the feedback loop and abuse reporting mechanisms offered by Italian providers like Libero and Virgilio to address deliverability issues and potential blacklisting.
Email marketer from MailerQ explains that when having issues with deliverability, you should check the Spamhaus reputation and other email blacklists, and then reach out to the providers postmaster emails.
Marketer from Email Geeks shares the email address support@postmaster.libero.it to contact for managing Libero, Virgilio, and Iol mailboxes.
What the experts say2Expert opinions
Expert from Word to the Wise staff explains that, rather than seeking direct whitelisting, focus on improving your sender reputation by engaging in good sending practices. Implement authentication (SPF, DKIM, DMARC), maintain a low complaint rate, and ensure a clean IP address. Monitor your deliverability using tools like Google Postmaster Tools, and use feedback loops (FBLs) where available to address any issues proactively.
Expert from Spam Resource explains that while direct whitelisting is rare and not always effective, focusing on building a positive sending reputation is key. This involves implementing proper authentication (SPF, DKIM, DMARC), managing subscriber lists responsibly, and actively monitoring deliverability metrics. While direct contact information may be difficult to find, adhering to best practices increases the chances of successful delivery.
What the documentation says5Technical articles
Documentation from DMARC.org explains that implementing DMARC, along with SPF and DKIM, is essential for establishing trust with email providers, including those in Italy. Proper authentication signals to providers like Libero, Virgilio, and IOL that the sender is legitimate, improving deliverability rates and reducing the likelihood of being flagged as spam.
Documentation from Virgilio.it explains that they offer guidelines for senders, emphasizing the importance of authentication (SPF, DKIM), managing subscriber lists responsibly, and providing clear unsubscribe options to maintain a good sending reputation.
Documentation from Libero.it explains that they have specific guidelines for bulk email senders to ensure deliverability and prevent spam. These include technical requirements for authentication, list management, and complaint handling.
Documentation from IOL (though limited public information available) requires adherence to standard email authentication practices (SPF, DKIM, DMARC) and maintaining low complaint rates. Direct contact information for whitelisting purposes may not be publicly available, requiring engagement through their support channels.
Documentation from RFC-Editor explains that when setting up SPF to contact Italian email providers, you should have only one SPF record. You should also make sure that all sending sources are authorised in the SPF.