What applications are best to manage website abuse complaints, trademark infringements and phishing?
Summary
What email marketers say12Marketer opinions
Email marketer from Quora discusses using Google Alerts to monitor for mentions of your trademarks online. Setting up alerts can help you identify potential trademark infringements early, so you can take action.
Marketer from Email Geeks recommends having a security audit conducted on the website and email systems.
Marketer from Email Geeks suggests setting up standard role accounts like abuse@, postmaster@, webmaster@, and hostmaster@ for handling various complaints and inquiries.
Marketer from Email Geeks shares that the user needs a compliance library and a general-purpose ticketing system to track the cases. Suggests re-asking the question in a specific channel for compliance library ideas and mentions RequestTracker as a preferred ticketing system.
Email marketer from G2 details AppDetex. AppDetex offers brand protection solutions that focus on monitoring and enforcing brand rights across various online channels, including app stores and domain names. It helps in identifying and addressing potential brand abuse issues.
Email marketer from Cybersecurity Forum recommends using VirusTotal to scan suspicious files and URLs reported in abuse complaints. VirusTotal aggregates results from multiple antivirus engines, providing a comprehensive analysis of potential threats.
Email marketer from Capterra details about Red Points. Red Points is an online brand protection solution that helps brands detect and remove IP infringements, counterfeits, and piracy across e-commerce and social media platforms. It automates the detection and takedown process.
Email marketer from Reddit provides information on using DMCA takedown requests to address copyright infringements on websites, which can be relevant for trademark issues as well. Submitting a DMCA takedown notice to the website host can result in the infringing content being removed.
Email marketer from Digital Forensics shares that URLScan.io analyzes a website after a user submits a URL. It is an automated service for scanning and reporting malicious websites.
Email marketer from Reddit suggests that for phishing complaints, setting up automated systems to take down fraudulent sites quickly is critical. They also recommend working with domain registrars and hosting providers to expedite the removal of phishing sites.
Email marketer from Stack Overflow shares that using a ticketing system like Request Tracker is a good method to manage and track abuse complaints, it offers a centralized platform for handling and resolving each issue.
Email marketer from Stack Exchange advises that for serious cases of trademark infringement, taking legal action may be necessary. This includes sending cease and desist letters and, if needed, filing a lawsuit to protect your trademark rights.
What the experts say3Expert opinions
Expert from Email Geeks responds that the choice of application depends on the volume and automation requirements, which subsequently affects the budget.
Expert from Word to the Wise, Laura Atkins, explains the importance of having a system in place to respond promptly to abuse reports sent to abuse@ and postmaster@ addresses. She emphasizes that timely and informative responses demonstrate responsibility and can help improve sender reputation.
Expert from Word to the Wise shares how tools and automation can assist in filtering out the noise to determine if an abuse complaint requires action, and if so, what type of action is most appropriate.
What the documentation says4Technical articles
Documentation from Netcraft details how Netcraft offers anti-phishing services that include monitoring and rapid takedown of phishing sites. Their services help protect organizations and their customers from phishing attacks by identifying and neutralizing threats quickly.
Documentation from AbuseHQ Documentation explains that AbuseHQ centralizes and automates abuse handling, providing tools for processing complaints related to phishing, malware, and other types of online abuse. It helps in prioritizing and resolving these issues efficiently.
Documentation from BrandShield outlines that BrandShield provides a platform to detect and remove online threats like trademark infringements and phishing attacks. The platform automates the process of identifying and taking down malicious content to protect brand reputation.
Documentation from WIPO explains that WIPO provides a domain name dispute resolution service for handling cases of cybersquatting, where domain names are registered in bad faith to profit from a trademark. This service offers a legal mechanism to resolve domain name disputes efficiently.