Should I use a backup ESP when my primary ESP is blocked by Spamhaus?

Summary

The overwhelming consensus from experts, marketers, and documentation is that using a backup ESP immediately after a Spamhaus block is not recommended. A Spamhaus listing signifies underlying issues like poor list hygiene, spam traps, inadequate email authentication, or problematic sending practices. Simply switching to a backup ESP without addressing these root causes will likely transfer the problems and result in a relisting, potentially damaging your sender reputation further. Instead, the focus should be on identifying and fixing the issues causing the listing, implementing best practices for email deliverability, warming up any new IPs, and working directly with Spamhaus for remediation and delisting. Monitoring key metrics like bounce rates and spam complaints is also essential for maintaining a healthy email program.

Key findings

  • Root Cause is Key: Spamhaus listings point to underlying issues; switching ESPs is a temporary solution at best.
  • Reputation Travels: Poor list hygiene or sending practices follow you to a new ESP.
  • Warm-up Time: New IPs and ESPs require a warm-up period, making an immediate switch impractical.
  • Remediation Needed: Direct remediation with Spamhaus is necessary for long-term deliverability.
  • Authentication Matters: Proper email authentication (SPF, DKIM, DMARC) is crucial.

Key considerations

  • Identify the Problem: Pinpoint the exact reason for the Spamhaus listing (e.g., spam traps, high bounce rate).
  • Clean and Verify Lists: Improve list hygiene by removing invalid addresses and implementing stricter opt-in processes.
  • Implement Authentication: Ensure SPF, DKIM, and DMARC are correctly configured.
  • Monitor Performance: Track bounce rates, spam complaints, and other deliverability metrics.
  • Work with Spamhaus: Contact Spamhaus and follow their delisting procedures, demonstrating that the issues have been resolved.

What email marketers say
10Marketer opinions

The consensus among email marketers and experts is that using a backup ESP immediately after a Spamhaus block is generally not advisable. The primary reason is that Spamhaus listings typically stem from underlying issues with list hygiene, sender reputation, or authentication practices. Simply switching to a new ESP without addressing these problems will likely result in the same issues recurring on the backup provider, potentially escalating the problem. Instead, focusing on identifying and rectifying the root cause of the listing, such as cleaning the email list, improving data collection methods, implementing proper email authentication (SPF, DKIM, DMARC), and warming up any new IPs is recommended. Monitoring key metrics like bounce rates and spam complaints is also crucial for maintaining good deliverability.

Key opinions

  • Root Cause: Spamhaus listings usually indicate problems with list hygiene or sending practices, not just a one-time error.
  • Backup Issues: Switching to a backup ESP without fixing the underlying issues will likely lead to the same problems on the new provider.
  • Warm-up Required: New ESPs and IPs require a warm-up period to establish sender reputation and avoid deliverability issues.
  • Reputation Matters: Maintaining a good sender reputation is crucial for email deliverability, and switching ESPs doesn't automatically improve it.

Key considerations

  • List Hygiene: Clean your email list to remove invalid or inactive addresses and address any spam traps.
  • Authentication: Implement proper email authentication (SPF, DKIM, DMARC) to verify your identity as a sender.
  • Data Collection: Improve data collection methods to ensure opt-in and prevent the addition of spam traps to your list (e.g., using confirmed opt-in and CAPTCHA).
  • Remediation: Focus on fixing the underlying problems and work with the blocklist providers to resolve the listing rather than trying to circumvent it.
  • Monitoring: Monitor key metrics such as bounce rates and spam complaints to identify and address deliverability issues proactively.
Marketer view

Email marketer from Email Geeks states that triggering Spamhaus indicates a portion of your database is valueless and toxic, requiring cleansing and implementation of data collection point verifications like captcha and confirmed opt-in.

July 2021 - Email Geeks
Marketer view

Email marketer from SendGrid details the importance of IP warming when using a new ESP or IP address, which implies that a backup ESP would require a proper warm-up to avoid deliverability issues, making a quick switch problematic.

October 2023 - SendGrid
Marketer view

Email marketer from HubSpot explains that improving email deliverability requires a focus on sender reputation, list hygiene and authentication, rather than switching ESPs.

May 2021 - HubSpot
Marketer view

Email marketer from Email Geeks notes that switching to a backup ESP after a Spamhaus block on the primary ESP is likely to get you kicked off the backup provider, as Spamhaus listings rarely occur due to single errors.

December 2023 - Email Geeks
Marketer view

Email marketer from GMass shares that switching to a backup ESP is not the right answer, because you're taking the problem with you. Fix the problem first.

April 2023 - GMass
Marketer view

Email marketer from Email Marketing Forum shares how they were listed with Spamhaus and worked with them to prove the problem was fixed and not try to hide the bad practice.

October 2021 - Email Marketing Forum
Marketer view

Email marketer from Reddit explains that a Spamhaus listing is a sign of poor list hygiene and switching ESPs won't solve the underlying problem.

December 2024 - Reddit
Marketer view

Email marketer from ActiveCampaign explains that it's important to monitor key metrics like bounce rates and spam complaints to troubleshoot deliverability problems before considering a different ESP or IP.

May 2021 - ActiveCampaign
Marketer view

Email marketer from NeilPatel.com explains that maintaining a good sender reputation is crucial for email deliverability, implying that switching to a backup ESP without addressing reputation issues will likely lead to the same problems.

December 2024 - NeilPatel.com
Marketer view

Email marketer from Litmus explains how to solve your deliverability problems. Focusing on data quality and authentication.

January 2025 - Litmus

What the experts say
4Expert opinions

Experts agree that using a backup ESP as a direct response to a Spamhaus block is not a viable solution. The core reason revolves around the nature of Spamhaus listings, which are typically triggered by persistent issues like spam traps, poor list hygiene, or problematic sending practices. Switching ESPs doesn't address these underlying causes and, therefore, is likely to result in a relisting. Moreover, a backup ESP needs to be properly 'warmed up' to ensure deliverability, a process that can be slower than resolving the initial listing. The focus should instead be on identifying and rectifying the root problems causing the Spamhaus listing and working towards remediation and delisting.

Key opinions

  • No Quick Fix: A backup ESP is not a functional quick fix for Spamhaus issues.
  • Root Cause Matters: Spamhaus listings usually stem from underlying issues, like list hygiene or spam traps.
  • Warm-Up is Key: Any new ESP requires a warm-up period, negating the possibility of an immediate switch.
  • Remediation is Essential: Addressing the cause and remediating issues is crucial for a long-term solution.

Key considerations

  • Identify the Issue: Determine the specific reason for the Spamhaus listing (e.g., spam traps, poor list hygiene).
  • Fix the Problem: Implement necessary changes to address the identified cause (e.g., clean the email list).
  • Remediate and Delist: Work with Spamhaus to demonstrate that the issue has been resolved and request delisting.
  • Avoid Band-Aid Solutions: Resist the temptation to simply switch providers without addressing the root cause.
Expert view

Expert from Spam Resource responds with 'The first thing to know is that you have to remediate. A listing means you are doing something (accidentally or deliberately) that the listing organization thinks is bad, and you have to fix it. And if you’re using a service provider they should be helping you understand why you’re listed and how to get it resolved.'

May 2024 - Spam Resource
Expert view

Expert from Email Geeks explains that a backup ESP is not a functional solution for Spamhaus issues because it is difficult to keep it warm enough to switch volume quickly, requiring a warmup period for the new IP/Domain combination. Additionally, resolving the Spamhaus listing directly may be faster than warming up new infrastructure.

January 2022 - Email Geeks
Expert view

Expert from Word to the Wise shares "Many people succeed in getting their listings removed, only to find themselves relisted shortly thereafter, so what happened? In most of those instances, the reason for the listing was not adequately addressed. While the listing may have been removed, the underlying issues may have remained, resulting in the source to be relisted."

October 2021 - Word to the Wise
Expert view

Expert from Email Geeks says that, in their experience, Spamhaus issues are generally driven by spam traps and list hygiene problems, not a general delivery issue affecting everyone.

October 2022 - Email Geeks

What the documentation says
3Technical articles

Email deliverability documentation emphasizes addressing the underlying issues causing a Spamhaus block rather than relying on a backup ESP. Proper email authentication (SPF, DKIM, DMARC) is crucial for sender reputation, and failure to implement it with a backup ESP can harm deliverability. The documentation consistently suggests that maintaining good sending practices is more important than switching providers as a solution.

Key findings

  • Root Cause Focus: Delisting from Spamhaus requires addressing the root cause of the listing, not just switching ESPs.
  • Authentication Importance: Proper email authentication (SPF, DKIM, DMARC) is essential for maintaining sender reputation.
  • Good Practices: Maintaining good sending practices is more important than changing ESPs to avoid spam filters.

Key considerations

  • Identify and Fix: Identify and address the root causes contributing to the Spamhaus listing before considering other options.
  • Implement Authentication: Ensure proper SPF, DKIM, and DMARC setup for any ESP you use, including a backup.
  • Prioritize Best Practices: Focus on email marketing best practices to improve and maintain a good sender reputation.
Technical article

Documentation from Microsoft details practices for keeping email out of spam. This implicitly suggests that maintaining good sending practices is more important than relying on a backup ESP.

December 2021 - Microsoft
Technical article

Documentation from Spamhaus.org details the steps required for delisting, emphasizing the need to address the root cause of the listing and prevent recurrence rather than simply switching providers.

August 2021 - Spamhaus.org
Technical article

Documentation from Mailchimp explains the importance of email authentication (SPF, DKIM, DMARC) for sender reputation. Using a backup ESP without proper authentication setup can harm deliverability.

September 2023 - Mailchimp