How can I get help with a Spamhaus listing delisting?
Summary
What email marketers say8Marketer opinions
Email marketer from Gmass.co states that if you are sending large quantities of emails, it is essential to warm up the IP addresses that you are sending from. This will improve your sender reputation as you begin sending more mail.
Email marketer from DigitalOcean.com shares that implementing email authentication protocols such as SPF, DKIM, and DMARC is essential to verify your emails' legitimacy. This can help prevent spammers from forging your domain and reduce the risk of being listed on Spamhaus.
Email marketer from MailerLite.com shares that being listed on Spamhaus can severely impact email deliverability, leading to emails being blocked or sent to spam folders. They recommend taking immediate action to identify the cause and request delisting.
Email marketer from EmailMarketingForum.com shares that patience is essential when dealing with Spamhaus. The delisting process can take time, especially if they are dealing with numerous requests. Be polite, provide all requested information, and follow up periodically.
Email marketer from SendGrid.com highlights the importance of actively monitoring your sending reputation and using tools to identify potential issues that could lead to Spamhaus listing. Early detection allows for proactive measures to prevent blacklisting.
Email marketer from StackOverflow says the best way to deal with Spamhaus is to prevent being listed in the first place. Implement strong authentication (SPF, DKIM, DMARC), monitor your sending reputation, and maintain good list hygiene.
Email marketer from Quora emphasizes that being listed on Spamhaus can damage your sender reputation, reduce engagement rates, and impact revenue. Therefore, it's crucial to address the issue promptly and implement measures to prevent future listings.
Email marketer from Reddit shares that they had a Spamhaus listing due to compromised accounts and emphasizes the importance of securing your systems and providing detailed information about the steps taken to resolve the issue when requesting delisting. Persistence and clear communication are key.
What the experts say6Expert opinions
Expert from Email Geeks offers to send the listing numbers to her Spamhaus contacts to expedite the review process.
Expert from wordtothewise.com explains that when engaging with Spamhaus for delisting, transparency and providing detailed information about the steps you've taken to remediate the issue are crucial. Don't just ask for delisting; demonstrate that you've addressed the problem.
Expert from wordtothewise.com emphasizes that understanding the specific Spamhaus list you are on (e.g., SBL, PBL, XBL) is the first crucial step. Each list has different criteria for listing and delisting, and understanding those is key to resolution.
Expert from Email Geeks vouches for Laura's trustworthiness in assisting with Spamhaus matters, distinguishing her from others who might try to profit from the situation.
Expert from Email Geeks offers to reach out to Spamhaus on behalf of the user, noting that directly sharing contacts can upset anti-spammers. He suspects the delay might be due to a busy Spamhaus volunteer and suggests emailing him.
Expert from Spamresource.com shares that the goal of the Spamhaus project is to be comprehensive when it comes to tracking spammers. He also mentions that in his opinion the spam problem has been reduced since it started in the late 1990's.
What the documentation says6Technical articles
Documentation from Spamhaus.org explains that to request removal from the SBL (Spamhaus Block List), you must identify and stop the spamming activity. Ensure your systems are secure, then follow the delisting request process on their website.
Documentation from Spamhaus.org specifies that the delisting process involves checking the specific Spamhaus list you're on (SBL, CSS, DBL), understanding the reason for the listing, fixing the underlying issues (e.g., compromised systems, spam content), and then submitting a delisting request through the appropriate channels. Providing evidence of the corrective actions taken is crucial.
Documentation from Spamhaus.org details that to be removed from the CSS (Composite Spam Score), you need to investigate the reasons for the listing, which often involves compromised accounts or spamming activity. Address the issues, and then follow their specific delisting procedure for CSS.
Documentation from Spamhaus.org explains that if your domain is listed on the DBL (Domain Block List), it means your domain is associated with spam activities. You need to clean up your domain, remove any malicious content, and then request a review for delisting.
Documentation from RFC-Editor.org explains that SPF allows domain owners to specify which mail servers are authorized to send email on behalf of their domain. Receiving mail servers can then verify SPF records to detect forged sender addresses and reduce spam.
Documentation from MultiRBL.valli.org explains that their tool helps you check if your IP address or domain is listed on various blocklists, including Spamhaus. This allows you to quickly identify if you are listed and then take appropriate action.