What are the common reactions and stages of dealing with a Spamhaus listing, and how can you get delisted?
Summary
What email marketers say11Marketer opinions
Email marketer from EmailToolProvider.com suggests using tools to monitor IP and domain reputation to proactively detect and address potential listing issues before they escalate.
Email marketer from Mailjet advises that it's crucial to identify the cause of the listing, fix any security vulnerabilities, and then request delisting from Spamhaus with proof of remediation.
Email marketer from Stackoverflow emphasizes the urgency to get delisted from Spamhaus immediately as it can cause significant damage to sender reputation and email program performance.
Marketer from Email Geeks explains the relief stage when Spamhaus helps when you explain to them what happened, how it was resolved, steps taken to prevent it from happening again, and they politely and quickly delist you.
Email marketer from DelistingExperts.com explains that it's crucial to identify which blocklists you're on and understand their specific delisting requirements. Some lists require you to fill out a form and confirm the problem is fixed.
Email marketer from Email Marketing Forum explains that some users initially deny responsibility, then try to find quick fixes, and eventually implement long-term strategies to improve email practices.
Email marketer from EmailConsultantBlog.net suggests to clients that you must review signup processes to avoid bots and ensure proper opt-in methods are in place. This can significantly reduce the risk of being added to a blocklist.
Email marketer from GMass Blog humorously highlights the initial shock and disbelief experienced upon discovering a Spamhaus listing.
Email marketer from SendPulse identifies reasons such as high spam complaint rates, sending to invalid email addresses, and compromised sending infrastructure as common causes for Spamhaus listings.
Email marketer from Reddit shares the sentiment that being listed on Spamhaus severely impacts email deliverability, often resulting in emails being blocked or sent to the spam folder.
Marketer from Email Geeks says it's especially hard when a client gets list bombed and subsequently listed on Spamhaus. Securing sign-up forms is important.
What the experts say6Expert opinions
Expert from Email Geeks mentions bargaining, restructuring your entire business, and buying multiple domains for safety as reactions to Spamhaus listings.
Expert from Email Geeks shares that people almost always react the same way when they are added to a Spamhaus listing.
Expert from Spam Resource explains that the initial reaction is often shock and denial, followed by a frantic search for solutions. Some users may attempt to blame external factors or claim they are not doing anything wrong.
Expert from Word to the Wise explains that proactively monitoring your IP's reputation and deliverability rates helps identify issues early and prevent blacklistings. This involves tracking bounce rates, spam complaints, and placement in spam traps.
Expert from Spam Resource shares that the most important step is to identify and correct the issue that caused the listing. This might include cleaning your mailing list, fixing security vulnerabilities, or improving your email sending practices.
Expert from Email Geeks jokes about the 12 stages of a Spamhaus listing, including anger, grief, acceptance, and healing.
What the documentation says3Technical articles
Documentation from Spamhaus.org explains that you should only contact Spamhaus after you have investigated and resolved the issue that caused the listing. Provide detailed information about the steps taken to resolve the problem.
Documentation from Spamhaus.org explains that a listing means Spamhaus has evidence of activities that are in violation of their policies, impacting internet users. Listings aim to protect users and network operators from spam and malware.
Documentation from Spamhaus.org explains that the removal process depends on the list and the reason for listing. Some listings are automatic and expire after a period of inactivity, while others require manual intervention after the issue is resolved.