Should B2B companies require email open for resource download to improve list quality?
Summary
What email marketers say9Marketer opinions
Email marketer from Constant Contact Blog states that requiring email verification and an open will help verify the deliverability of an address. The leads obtained this way are higher quality and more engaged subscribers. It is a great approach to improving overall email marketing efforts and deliverability metrics.
Email marketer from Email on Acid Blog explains that it's a good strategy for list maintenance and confirming real users.
Email marketer from Neil Patel Blog explains that using a double opt-in process, where users must confirm their email address before receiving the resource, is beneficial. This ensures the email address is valid and that the subscriber genuinely wants to receive your content. This practice increases engagement and leads to a higher-quality email list, which can then improve overall deliverability and ROI.
Email marketer from MarketingProfs shares that requiring an email open for resource download provides a cleaner list as it validates email addresses and demonstrates subscriber interest, reducing bounce rates and potentially improving sender reputation. They also advise A/B testing to understand the impact on conversion rates and overall marketing effectiveness.
Email marketer from LinkedIn user mentions that it adds an extra layer of engagement to the process, weeding out non-responsive leads early on.
Email marketer from G2 comments that requiring an email open for resource download leads to higher lead quality, it demonstrates genuine interest, reducing the likelihood of low-quality leads. Users have to confirm their interest to get the content and that means those leads are more likely to convert.
Email marketer from Reddit mentions that while the practice might seem effective, it can deter potential leads and lead to a frustrating user experience. They suggest focusing on clearer communication and demonstrating the value of the resource upfront to entice sign-ups rather than forcing them to open an email.
Email marketer from HubSpot Blog shares that requiring an email open for resource download is a viable strategy for B2B companies. It can improve lead quality by ensuring the email address is valid and the recipient is somewhat engaged. However, they caution that it could reduce the overall number of downloads if the extra step creates friction. Marketers should weigh the benefits of higher-quality leads against the potential for fewer overall conversions.
Email marketer from ActiveCampaign Blog shares that using an email open verification step will absolutely improve list quality. By confirming genuine interest and deliverability, this method reduces the number of invalid or unengaged email addresses, leading to a more responsive and valuable audience.
What the experts say6Expert opinions
Expert from Word to the Wise shares that implementing confirmed opt-in practices, like requiring an email open for resource access, benefits B2B by ensuring genuine subscriber engagement. It reduces spam complaints and enhances deliverability rates as confirmed at: https://www.wordtothewise.com/2015/01/why-confirmed-opt-in-is-critical/
Expert from Email Geeks explains that this approach ensures the person provides accurate information, preventing accidental spamming and ensuring data accuracy for future use.
Expert from Email Geeks shares that making someone open an email and click a link to download is great if your goal is building a clean list.
Expert from Email Geeks explains it's stealth confirmed opt-in where downloading a paper using a magic cookie acts as confirmation. Motivating users by making the confirmation click exactly what they want to do improves the list quality and avoids issues that damage deliverability.
Expert from Word to the Wise, Laura Atkins, shares that focusing on data quality is crucial, and requiring email opens for downloads contributes to that by verifying active and engaged users. This process helps filter out invalid or uninterested addresses, leading to a more responsive and higher-quality email list. More information can be found at https://www.wordtothewise.com/2018/01/gdpr-email-marketers/ (note the url is to a related article that covers this topic)
Expert from Email Geeks responds that an argument against it is that easy-to-browse HTML formats got two orders of magnitude more engagement than PDF downloads. So if getting the message out there is more important than knowing who has it and building a list, it might not be beneficial.
What the documentation says4Technical articles
Documentation from RFC Editor explains that email validation is important. While it does not specifically address the practice of requiring an email open, it outlines the importance of proper email address formatting and delivery confirmation mechanisms. Requiring an email open can be seen as a practical implementation of these principles, ensuring a valid and deliverable address.
Documentation from SendGrid explains that list quality and sender reputation are important. While it doesn't explicitly discuss requiring an email open, it outlines how bounce rates and engagement metrics impact sender reputation. Implementing strategies that lead to higher list quality, such as requiring an email open, aligns with SendGrid's best practices for maintaining a healthy sending reputation.
Documentation from Mailchimp Resource explains that double opt-in is beneficial for building a healthy list. It details how requiring subscribers to confirm their subscription via email dramatically improves list quality by verifying email addresses and reducing spam complaints. Mailchimp strongly recommends double opt-in for maximizing deliverability and engagement.
Documentation from DMA shares that email address verification is a solid way to improve deliverability by ensuring data quality. Requiring an action like clicking a link in an email makes sure you have genuine subscribers.