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Is Microsoft SNDS currently experiencing downtime?

11 Marketer opinions3 Expert opinions5 Technical articles1 Resource

Summary

A consensus of reports indicates that Microsoft SNDS frequently experiences downtime, data delays, and performance issues. Both Microsoft's documentation and user experiences confirm these issues. Causes range from system maintenance and updates to high traffic. During these periods, the SNDS API can also be affected, leading to incomplete data. Experts and marketers advise implementing alternative monitoring methods, such as third-party reputation services and checking the Microsoft Service Health dashboard, to supplement SNDS data and maintain accurate insights into deliverability. Consistent SNDS downtime makes it difficult to diagnose deliverability issues.

Key findings

  • Intermittent Downtime: SNDS experiences intermittent downtime, data delays, and performance issues.
  • Data Inaccuracy: Data within the SNDS portal may be incomplete or inaccurate during these periods.
  • API Unreliability: The SNDS API can be affected, leading to errors and incomplete data retrieval.
  • System Maintenance: Downtime and delays can be attributed to system maintenance, updates, and high traffic.

Key considerations

  • Alternative Monitoring: Implement alternative monitoring methods (third-party services) to supplement SNDS data.
  • Service Health Check: Check the Microsoft Service Health dashboard for official outage reports.
  • Real-time Alerts: Set up automated monitoring alerts to be notified of SNDS downtime.
  • Patience Required: Be prepared for potential delays in data availability and cross-reference with other sources.
  • Impact on Diagnosis: Recognize that consistent SNDS downtime makes it harder to diagnose deliverability issues promptly.

What email marketers say
11Marketer opinions

Reports from various email marketers indicate that Microsoft SNDS experiences intermittent downtime and performance issues. Users report problems such as slow loading times, incomplete data, and inaccurate reporting. Cross-referencing SNDS data with other monitoring tools, checking the Microsoft Service Health dashboard, and utilizing third-party reputation services are recommended strategies.

Key opinions

  • Intermittent Downtime: SNDS experiences intermittent downtime and performance issues.
  • Incomplete Data: Users report incomplete or inaccurate data within the SNDS portal, especially regarding bounce rates and IP reputation reports.
  • Performance Issues: The SNDS portal can be slow and unresponsive, making it difficult to generate and access reports.
  • Increasing Frequency: Some users have observed that SNDS outages are becoming more frequent.

Key considerations

  • Alternative Monitoring: Implement alternative monitoring methods, such as third-party reputation services, to supplement SNDS data during downtime.
  • Data Validation: Cross-reference SNDS data with other sources to ensure accuracy, particularly during periods of reported issues.
  • Service Health Check: Consult the Microsoft Service Health dashboard for official reports of widespread outages.
  • Automated Alerts: Consider implementing automated monitoring alerts to be notified of SNDS downtime promptly.
  • Impact on Diagnosis: Be aware that consistent SNDS downtime can hinder the ability to diagnose and address deliverability issues effectively.
Marketer view

Email marketer from EmailDiscuss Forum recommends checking the Microsoft Service Health dashboard to confirm if a widespread outage is officially reported.

January 2025 - EmailDiscuss Forum
Marketer view

Email marketer from EmailGeeks Forum reports that the SNDS portal has been slow and unresponsive, particularly when generating reports for IP reputation.

November 2022 - EmailGeeks Forum
Marketer view

Email marketer from Reddit shares that they've been experiencing intermittent issues with SNDS all morning, with data failing to load or showing incomplete information.

January 2022 - Reddit
Marketer view

Marketer from Email Geeks confirms SNDS was down for a period but is currently working, and later confirms it's down again today.

September 2023 - Email Geeks
Marketer view

Email marketer from EmailGurus Forum shares that consistent SNDS downtime makes it harder to diagnose and address deliverability issues promptly.

May 2024 - EmailGurus Forum
Marketer view

Email marketer from EmailMarketingTips warns that SNDS data might be inaccurate during periods of downtime and advises cross-referencing with other monitoring tools.

October 2024 - EmailMarketingTips
Marketer view

Email marketer from LinkedIn observes that SNDS outages are becoming increasingly frequent and recommends implementing automated monitoring alerts.

April 2022 - LinkedIn
Marketer view

Email marketer from StackOverflow mentions that SNDS was intermittently unavailable and displayed incomplete data, specifically bounce rates.

September 2021 - StackOverflow
Marketer view

Marketer from Email Geeks asks if SNDS is still down.

January 2022 - Email Geeks
Marketer view

Marketer from Email Geeks initially states that SNDS is working, but later reports it is down.

April 2024 - Email Geeks
Marketer view

Email marketer from EmailSenderBlog suggests using third-party reputation monitoring services as a backup when SNDS is experiencing downtime.

August 2022 - EmailSenderBlog

What the experts say
3Expert opinions

Experts indicate that Microsoft SNDS experiences periods of downtime and data delays. These issues can be due to high traffic or system updates. When SNDS is frequently unavailable, experts recommend using alternative monitoring methods for deliverability and sender reputation.

Key opinions

  • SNDS Downtime: Microsoft SNDS experiences downtime and issues.
  • Data Delays: Delays in SNDS data are not uncommon, especially during high traffic.
  • Traffic/Updates: Downtime and delays can be attributed to high traffic or system updates.

Key considerations

  • Alternative Monitoring: Implement alternative methods for monitoring deliverability and sender reputation if SNDS is frequently unavailable.
  • Patience: Exercise patience when encountering data delays, as they may resolve over time.
Expert view

Expert from Word to the Wise suggests that if SNDS is frequently unavailable, it's essential to implement alternative methods of monitoring deliverability and sender reputation using third party tools.

July 2023 - Word to the Wise
Expert view

Expert from Email Geeks reports that Microsoft appears to be having issues and SNDS is down.

March 2023 - Email Geeks
Expert view

Expert from Spam Resource explains that delays in SNDS data are not uncommon, particularly during periods of high traffic or system updates, and advises patience.

July 2024 - Spam Resource

What the documentation says
5Technical articles

Microsoft documentation indicates that SNDS data may experience delays due to system maintenance. While Microsoft strives for high availability, occasional downtime can occur for maintenance or unexpected issues, affecting both the SNDS portal and API. Error codes and alerts within SNDS can indicate when data is not retrievable or has been delayed. Check Azure status for timelines of potential fixes.

Key findings

  • Data Delays: SNDS data may experience delays due to system maintenance.
  • Occasional Downtime: Downtime can occur for maintenance or unexpected issues.
  • API Impact: The SNDS API can be affected by downtime, leading to errors or incomplete data retrieval.
  • Error Indicators: SNDS provides error codes and alerts when data is delayed or not retrievable.

Key considerations

  • Service Availability: Understand that occasional downtime is expected, despite efforts to maintain high availability.
  • Data Expectations: Be prepared for potential data delays during system maintenance.
  • API Limitations: Acknowledge that the SNDS API may be unreliable during downtime periods.
  • Azure Status: Check the Microsoft Azure Status for information on the service and fixes.
Technical article

Documentation from Microsoft SNDS FAQ indicates that while they strive for high availability, occasional downtime for maintenance or unexpected issues can occur.

November 2024 - Microsoft
Technical article

Documentation from Microsoft TechNet shares error codes and alerts within SNDS that share data is not retrievable or has been delayed.

October 2023 - Microsoft TechNet
Technical article

Documentation from Microsoft SNDS API states that the API may also be affected by SNDS downtime, potentially leading to errors or incomplete data retrieval.

May 2021 - Microsoft
Technical article

Documentation from Microsoft Support explains that SNDS data may experience delays due to system maintenance, but assures users that data will eventually be available.

August 2022 - Microsoft
Technical article

Documentation from Microsoft Azure Status shares the status of the service on the azure platform and shares timelines for potential fixes and resolutions

June 2022 - Microsoft Azure

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