How will Google and Yahoo's new requirements affect email deliverability for universities using multiple email platforms?

Summary

Google and Yahoo's new email requirements mandate stricter authentication protocols (SPF, DKIM, DMARC), streamlined unsubscription processes (one-click), and adherence to lower spam thresholds, impacting universities using multiple email platforms. The decentralized nature of these platforms within universities presents unique challenges in enforcing consistent email practices and unified governance. Key actions involve identifying all sending sources, authenticating emails, maintaining list hygiene, actively monitoring domain reputation, and aligning disparate ESPs. Internal email configurations may require customization. Compliance is crucial to avoid deliverability issues, penalties, and ensure consistent inbox placement for communications with students, alumni, and other stakeholders.

Key findings

  • Authentication is Paramount: SPF, DKIM, and DMARC are no longer optional; they are essential for deliverability and avoiding being flagged as spam.
  • Unified Governance is Challenging: Decentralized email systems within universities complicate the enforcement of consistent email practices and authentication across all platforms.
  • One-Click Unsubscribe is Required: Easy, one-click unsubscription mechanisms are mandatory to comply with the new guidelines and improve user experience.
  • Reputation Matters: Maintaining a positive domain reputation is more critical than ever and requires continuous monitoring and management.
  • List Hygiene is Essential: Keeping complaint rates low (below 0.03%) and practicing good list hygiene are vital for maintaining deliverability.
  • Segmentation: Segmenting your audience avoids hitting spam traps.

Key considerations

  • Assess Current Infrastructure: Audit all email sending platforms and sources to identify areas needing improvement or alignment with the new requirements.
  • Implement Consistent Authentication: Configure SPF, DKIM, and DMARC records correctly across all domains and sending sources.
  • Monitor and Manage Reputation: Use tools to actively monitor domain reputation, complaint rates, and DMARC failures to proactively address deliverability issues.
  • Centralize Email Governance: Establish clear email governance policies and training programs to ensure consistent practices across all departments and platforms.
  • Test and Optimize: Continuously test email deliverability and engagement, and optimize sending practices to ensure emails reach the intended recipients.
  • Configuration: Consider configuration options with Google and IT to allow internal emails.

What email marketers say
9Marketer opinions

Google and Yahoo's new email requirements significantly impact universities using multiple email platforms. Compliance necessitates consistent authentication (SPF, DKIM, DMARC) across all platforms, easy one-click unsubscription, proactive domain reputation management, and unified email governance. Fragmentation in email practices poses challenges, requiring universities to monitor deliverability, segment audiences, maintain consistent branding, and enforce best practices to avoid deliverability issues and penalties.

Key opinions

  • Authentication: Consistent SPF, DKIM, and DMARC setup across all email platforms is crucial for compliance and deliverability.
  • Unsubscription: Implementing easy, one-click unsubscription mechanisms is mandatory to avoid penalties.
  • Domain Reputation: Proactive monitoring and management of domain reputation are essential to identify and address any negative impacts from individual platforms.
  • Unified Governance: Lack of unified email governance across departments can lead to authentication failures and reduced deliverability.
  • Audience Segmentation: Audience segmentation to help avoid hitting spam traps.

Key considerations

  • Platform Alignment: Ensure all email platforms are properly configured and aligned with the new Google and Yahoo requirements.
  • Monitoring Tools: Utilize deliverability monitoring tools (inbox placement tests, feedback loops) to identify and resolve issues promptly.
  • Brand Consistency: Maintain consistent branding and messaging across all email communications to build trust and improve email reputation.
  • Training: Implement training to ensure the whole university are aware of the best practices for deliverability
Marketer view

Email marketer from Sendinblue Blog shares that universities might face challenges in enforcing consistent email practices across various departments and platforms. The lack of unified email governance can result in authentication failures and lower deliverability rates when new requirements are enforced by Google and Yahoo.

September 2022 - Sendinblue Blog
Marketer view

Email marketer from Reddit answers that maintaining a positive domain reputation is more critical than ever. With multiple platforms, universities need to actively monitor their domain reputation and identify any platform that may be negatively impacting it due to poor email practices.

January 2025 - Reddit
Marketer view

Email marketer from Mailjet shares that complying with Google and Yahoo's new requirements is essential for ensuring emails reach the inbox. For universities using multiple platforms, this means ensuring each platform is properly configured with SPF, DKIM, and DMARC and that there are clear unsubscription mechanisms in place across all platforms.

October 2021 - Mailjet
Marketer view

Email marketer from Gmass shares that to help avoid spam traps segmentation is even more important. Segmenting your audience means you are not sending to inactive accounts so this means the university email reputation will be higher and inbox placement should be better.

April 2024 - Gmass
Marketer view

Email marketer from Email Marketing Forum responds that ensuring easy unsubscription across all platforms is vital. Google and Yahoo require one-click unsubscription, meaning universities need to implement this functionality consistently across all email sending platforms to avoid penalties.

April 2021 - Email Marketing Forum
Marketer view

Email marketer from SparkPost blog explains that Google and Yahoo's requirements pose a greater challenge for universities with decentralized email systems as it demands consistent authentication practices across all platforms. Lack of centralized control can lead to inconsistencies in SPF, DKIM, and DMARC records, affecting deliverability.

May 2022 - SparkPost Blog
Marketer view

Email marketer from Litmus says to improve deliverability and user engagement by maintaining consistent branding and messaging across all email platforms. This consistency builds trust with recipients and enhances the university's email reputation.

December 2023 - Litmus
Marketer view

Email marketer from EmailonAcid shares that universities should actively monitor email deliverability using tools like inbox placement tests, feedback loops, and blocklist monitoring. This monitoring helps identify and address any deliverability issues promptly.

February 2022 - EmailonAcid
Marketer view

Email marketer from Email Geeks shares that the current email setup might be fine if DKIM & DMARC are set up, list-unsubscribe headers are correct, and complaint rates are low. He suggests monitoring domain reputations, complaint rates, and DMARC failures.

June 2021 - Email Geeks

What the experts say
5Expert opinions

Google and Yahoo's new email requirements will affect universities using multiple email platforms. The requirements will impact external emails sent to Gmail, Yahoo, and potentially Apple addresses. Internal email may require custom configurations. Consolidation efforts across the university may face resistance due to autonomy and budget concerns. Key actions include identifying and authenticating all sent emails, ensuring easy unsubscription, and maintaining good list hygiene with complaint rates below 0.03%. Failure to authenticate will lead to deliverability problems.

Key opinions

  • External Impact: Emails sent to Gmail, Yahoo, and potentially Apple addresses will be affected.
  • Internal Configuration: Internal email may need custom configuration with Google and IT department collaboration.
  • Consolidation Challenges: Consolidating email platforms may face resistance due to autonomy and budget concerns.
  • Authentication Critical: Failure to authenticate emails will cause deliverability problems.
  • List Hygiene Important: Maintaining a complaint rate below 0.03% is crucial.

Key considerations

  • Identify All Mail: Ensure all email sent by the university is identifiable.
  • Authenticate All Mail: Authenticate all outgoing email using SPF, DKIM, and DMARC.
  • Easy Unsubscription: Provide an easy way for recipients to unsubscribe (one-click).
  • Internal Collaboration: Work with Google and the IT department to configure internal email settings.
  • Messaging Strategy: Develop a clear messaging strategy to address concerns during email consolidation.
Expert view

Expert from Word to the Wise explains that the first and foremost thing is to make sure you can identify all the mail you send. Then you will need to ensure that you can authenticate all the mail you send. Then you will need to ensure that it is easy for your recipients to unsubscribe from the mail you send.

January 2023 - Word to the Wise
Expert view

Expert from Email Geeks answers that the Google/Yahoo requirements will affect email sent to @gmail.com, @yahoo.com, and potentially @apple.com addresses.

June 2023 - Email Geeks
Expert view

Expert from Word to the Wise explains that if you’re not authenticating, you’re going to have delivery problems, because that’s the first thing they look for. The second one is, what is your list hygiene? If you have more than a .03% complaint rate, that’s where they will cause more issues. Then, of course, they want one-click unsubscribe, so that users will unsubscribe rather than mark as spam.

April 2023 - Word to the Wise
Expert view

Expert from Email Geeks shares that consolidating email across a university will be challenging and requires careful messaging. He highlights the need to address concerns about loss of autonomy and potential budget implications.

May 2023 - Email Geeks
Expert view

Expert from Email Geeks responds to whether Google/Yahoo requirements will affect internal email, suggesting direct communication with Google and the IT department to configure settings and potentially create exceptions for internal mail.

February 2022 - Email Geeks

What the documentation says
6Technical articles

Google and Yahoo's new email requirements mandate stricter authentication, easy unsubscription, and lower spam thresholds for senders, including universities. Senders of 5,000+ daily messages must authenticate with SPF or DKIM, maintain valid DNS records, and keep spam rates low. Yahoo requires SPF, DKIM, and DMARC. DMARC builds upon SPF and DKIM, providing reporting for improved domain protection. Failure to adhere to these guidelines will significantly impact deliverability. Microsoft will also enforce stricter sender requirements. The alignment of multiple ESPs is essential.

Key findings

  • Authentication Mandate: SPF, DKIM, and DMARC authentication are now essential requirements from major email providers (Google, Yahoo, Microsoft).
  • Volume Thresholds: Senders exceeding 5,000 daily emails face stricter authentication and spam rate requirements from Google.
  • Spam Rate Limits: Maintaining low spam rates (below 0.10%) is crucial to avoid deliverability issues.
  • Easy Unsubscription: One-click unsubscription is a mandatory feature for commercial messages.
  • Multiple ESP Alignment: Universities using multiple Email Service Providers (ESPs) must ensure consistent alignment with new email sending requirements.

Key considerations

  • SPF/DKIM Implementation: Properly implement SPF and DKIM records to authenticate sending sources.
  • DMARC Configuration: Configure DMARC to manage email authentication failures and gain reporting insights.
  • Spam Monitoring: Continuously monitor spam rates and adjust sending practices to stay within limits.
  • Unsubscription Process: Implement a clear and easy one-click unsubscription process for recipients.
  • DNS Records: Verify correct forward and reverse DNS records for sending domains and IPs.
Technical article

Documentation from Microsoft explains that it will begin enforcing stricter requirements for senders. These include authenticating your email, ensuring your email address is recognizable, and following best practices when sending marketing emails.

April 2024 - Microsoft
Technical article

Documentation from dmarc.org explains that DMARC (Domain-based Message Authentication, Reporting & Conformance) is an email authentication protocol. It builds on the widely deployed SPF and DKIM mechanisms, adding a reporting function that allows senders and receivers to improve and monitor protection of the domain from fraudulent email. Having DMARC setup correctly will allow the university to tell mail providers what to do with emails which fail SPF or DKIM checks.

January 2024 - dmarc.org
Technical article

Documentation from Return Path explains that The increased emphasis on authentication will significantly impact email deliverability for senders who do not adhere to the new guidelines, including universities. Senders using multiple ESPs need to ensure all services are aligned.

January 2023 - Return Path
Technical article

Documentation from RFC 4408 explains that SPF (Sender Policy Framework) is an email authentication method designed to detect forging sender addresses during the delivery of email. Administrators define the authorized sources for email using DNS TXT records.

April 2022 - RFC 4408
Technical article

Documentation from Google Workspace Admin Help explains that senders who send 5,000 or more messages in a single day will need to authenticate their email using SPF or DKIM, ensure sending domains or IPs have valid forward and reverse DNS records, maintain spam rates below 0.10% and avoid ever reaching a spam rate of 0.30% or higher, and make it easy to unsubscribe from commercial messages with one-click unsubscribe.

February 2024 - Google Workspace Admin Help
Technical article

Documentation from Yahoo Mail Best Practices announces they are requiring all senders to authenticate their email using SPF, DKIM, and DMARC. They are also requiring easy unsubscription, and are enforcing a stricter spam threshold.

September 2024 - Yahoo Mail Best Practices