How to use Yahoo Complaint Feedback Loop Service for email optimization?
Summary
What email marketers say12Marketer opinions
Marketer from Email Geeks shares that not all ESPs automatically enroll in the Yahoo FBL if you have a dedicated IP. Getting on the Yahoo FBL requires DKIM as a pre-requisite along with having a working reporting email such as abuse@example.com and postmaster@example.com required to activate and is a good idea to have going anyway.
Email marketer from Litmus shares that to leverage FBL data effectively, ensure your email content is highly relevant to your subscribers. Segment your audience based on interests and behaviors to send targeted messages. Irrelevant emails are more likely to be marked as spam.
Email marketer from MailerCheck shares that using a Complaint Feedback Loop helps you to identify subscribers who are marking your emails as spam, allowing you to remove them from your list and improve your sender reputation. This leads to better deliverability and engagement.
Email marketer from Reddit user MailGuru shares that implementing a double opt-in process can significantly reduce spam complaints. By requiring subscribers to confirm their email address, you ensure that only genuinely interested users are added to your list.
Email marketer from Email Marketing Forum shares that use preference centers to allow subscribers to manage their email subscriptions. Providing options for different types of content and frequency allows users to customize their experience and reduce the likelihood of marking emails as spam.
Email marketer from Reddit user EmailPro shares that one of the most effective ways to optimize your email program based on FBL data is to actively clean your email list. Remove subscribers who consistently mark your emails as spam to reduce the chances of future complaints and improve your sender reputation.
Email marketer from Gmass shares that one way to optimise complaint loops is to get a dedicated IP address and warm it up slowly. When starting a new campaign don't just blast out emails to your full list but start with a few emails and gradually increase the amount sent per day.
Marketer from Email Geeks shares their experience of mistakenly using a personal inbox for notifications in setting up the Yahoo Complaint Feedback Loop Service for one domain. The FBL complaints will deliver to your inbox and contain enough info to ensure that you could personally opt them out. You could avoid having more than one complaint for any given record with them.
Marketer from Email Geeks explains that if you own the domain and receive the emails sent to it, you should be able to manage the Yahoo Complaint Feedback Loop. If you have an ESP, they should be managing the FBL already, but it shouldn't prevent you from receiving it as well if you want it.
Email marketer from Senderlane shares that it's important to use the complaint data to remove the recipient from your mailing list. Continuing to send to recipients marking your messages as spam is a way to damage your brand and sender reputation.
Email marketer from EmailToolTester explains that consistently monitor your sender reputation using tools like Google Postmaster Tools and Sender Score. A good sender reputation ensures that your emails are more likely to reach the inbox, while a poor reputation can lead to increased spam complaints.
Email marketer from Email On Acid explains that feedback from FBL can provide insights into the optimal email frequency for your subscribers. If you notice an increase in spam complaints, it may indicate that you are sending emails too frequently. Adjust your sending schedule based on this feedback.
What the experts say2Expert opinions
Expert from Word to the Wise, Laura Atkins, responds that the complaint feedback loop may fail to report if authentication is incorrect and you can't figure out why. If your Authentication-Results header shows "spf=none", "dkim=neutral", and dmarc=none. The next step is to fix your authentication and, once everything is correct and verified, you can start thinking about why the FBL isn’t working.
Expert from Spam Resource explains that Yahoo Complaint Feedback Loop data should be used to immediately unsubscribe users who complain. Continuing to mail to complainers harms sender reputation and increases the chance of being blocked.
What the documentation says5Technical articles
Documentation from Yahoo Help explains that to setup the Yahoo Complaint Feedback Loop (FBL), you need to establish DomainKeys Identified Mail (DKIM) authentication. Then, set up a feedback loop reporting address (typically abuse@yourdomain.com). Yahoo will then send reports of user-marked spam complaints to this address.
Documentation from Google explains that familiarize yourself with and adhere to the spam policies of email providers like Gmail and Yahoo. Compliance with these policies is crucial for maintaining a good sender reputation and avoiding spam complaints.
Documentation from SparkPost explains that understanding and monitoring your complaint rate is crucial for email optimization. High complaint rates indicate that your emails are not relevant to recipients, causing them to mark your messages as spam. Monitoring this metric from FBL reports helps to improve targeting and content.
Documentation from Postmark explains that proper sender authentication, including SPF, DKIM, and DMARC, is essential for improving deliverability and reducing spam complaints. These measures help email providers verify that your emails are legitimate and not spoofed.
Documentation from Microsoft explains that FBL data should be used to analyze the content of your emails. If a significant number of users are marking your emails as spam, it may indicate issues with your subject lines, offers, or overall message relevance. Adjust your content accordingly to better align with subscriber interests.