How to set up Yahoo FBL with Google Workspace when postmaster@ is not allowed?

Summary

Setting up Yahoo FBL with Google Workspace when a direct postmaster@ account isn't allowed requires workarounds. The most commonly suggested and confirmed method is using Google Groups with external sending enabled. Other strategies include a complex temporary mail server setup, creating a catch-all email address, using a separate email server dedicated to FBL, or establishing a forwarding address to an external email account. Distribution lists can also sometimes work. Crucially, all these methods must be combined with proper email authentication (SPF, DKIM, DMARC), adherence to Yahoo's guidelines, and maintaining a clean sending reputation. Testing from external email accounts (like Gmail or Yahoo) is essential due to how Google Workspace handles internal emails. It's also important to maintain valid and monitored abuse@ and postmaster@ addresses as a general best practice.

Key findings

  • Google Groups Workaround: Google Groups are a confirmed solution when postmaster@ accounts cannot be directly created in Google Workspace, enabling external sending for FBL data.
  • Alternative Methods: Catch-all addresses, separate email servers, forwarding addresses, and distribution lists provide alternative routes for receiving FBL data.
  • Authentication Importance: Regardless of the chosen method, proper SPF, DKIM, and DMARC configurations are mandatory for Yahoo FBL participation.
  • External Testing Requirement: Due to internal email handling by Google Workspace, testing for FBL setup must be performed from external email accounts.

Key considerations

  • Yahoo Guidelines Compliance: Consult and adhere to Yahoo's bulk sender guidelines and consider contacting Yahoo support for FBL registration.
  • Sending Reputation Maintenance: Ensure a clean sending reputation as Yahoo prioritizes FBL data for senders with responsible email practices.
  • Monitoring FBL Feedback: Actively monitor FBL feedback, especially when using separate email servers or catch-all addresses, to identify and address deliverability issues.
  • Valid Email Addresses: Even with workarounds, maintain valid and monitored abuse@ and postmaster@ addresses for general email best practices and ISP relations.

What email marketers say
7Marketer opinions

Setting up Yahoo FBL with Google Workspace when postmaster@ is not directly allowed requires workarounds. Common solutions involve utilizing Google Groups with external sending enabled, creating a catch-all email address, setting up a separate email server for FBL, or using a forwarding address to an external email. It's important to ensure proper email authentication (SPF, DKIM, DMARC) and adhere to Yahoo's bulk sender guidelines.

Key opinions

  • Google Groups: Google Groups can be configured to receive Yahoo FBL emails, bypassing Google Workspace's restrictions on postmaster@ accounts.
  • Catch-all Address: Setting up a catch-all address allows capturing emails sent to non-existent addresses, including postmaster@.
  • Separate Server: A separate, inexpensive email server can be dedicated to handling FBL, routing postmaster@ emails to it.
  • Forwarding Address: Forwarding emails from postmaster@ to an external email address enables receiving Yahoo FBL data outside of Google Workspace.
  • Distribution Lists: Distribution lists sometimes work when Google Groups fail. Create a distribution list and ensure external senders are accepted.

Key considerations

  • Email Authentication: Properly configuring SPF, DKIM, and DMARC is crucial for Yahoo FBL participation.
  • External Sending: Ensure external sending is enabled in Google Groups/Distribution lists to receive FBL emails.
  • Yahoo Guidelines: Adhere to Yahoo's bulk sender guidelines and consider contacting their support to register for the FBL program.
  • Monitoring: If using a separate email server, actively monitor it for FBL feedback.
Marketer view

Email marketer from Quora says that distribution lists in Google Workspace can sometimes work where groups fail. Create a distribution list with postmaster@ as the address, add an external email as a member. Adjust settings to allow external senders.

January 2023 - Quora
Marketer view

Email marketer from Stack Overflow shares that Google Groups can be used as a workaround for the postmaster@ requirement in Yahoo FBL setup with Google Workspace. Create a Google Group with the postmaster@ address, ensuring external sending is enabled. Configure the group to allow external senders to post to it. This allows Yahoo's feedback loop emails to reach the group and be processed, effectively bypassing the Google Workspace restriction.

June 2024 - Stack Overflow
Marketer view

Email marketer from EmailToolTester Blog advises checking Yahoo's bulk sender guidelines for FBL setup. It emphasizes ensuring your email authentication (SPF, DKIM, DMARC) is properly configured, as Yahoo requires this for FBL participation. They also mention that you might need to contact Yahoo's support to register for the FBL program.

October 2023 - EmailToolTester Blog
Marketer view

Email marketer from Email Geeks explains that emails sent from within the same Google Workspace Org to postmaster@ do not show up, but emails sent from external accounts like Gmail or Yahoo do.

January 2022 - Email Geeks
Marketer view

Email marketer from Reddit r/emailmarketing suggests setting up a separate, inexpensive email server specifically for handling FBL. Configure your domain's MX records to route postmaster@ emails to this separate server. This server can be set up with any provider that allows the creation of a postmaster@ account. Once the FBL is established, you can monitor the feedback from the separate server.

June 2022 - Reddit r/emailmarketing
Marketer view

Email marketer from Google Workspace Admin Community suggests that you could set up a catch-all email address for your domain. This can be configured in the Google Workspace admin console. All emails sent to non-existent addresses on your domain, including postmaster@, will be forwarded to the catch-all address. Then you can filter the emails to the catch-all address to get the Yahoo FBL information

May 2023 - Google Workspace Admin Community
Marketer view

Email marketer from Email Deliverability Forum suggests creating a forwarding address. Set up an external email address (e.g., on a personal domain) and configure Google Workspace to forward all emails sent to postmaster@yourdomain to this external address. This way, Yahoo FBL emails will be received outside of Google Workspace.

August 2022 - Email Deliverability Forum

What the experts say
7Expert opinions

Setting up Yahoo FBL with Google Workspace, where directly creating a postmaster@ account is problematic, involves several workaround strategies and adherence to best practices. The use of Google Groups is a confirmed solution, with one member reporting successful CFL code receipt. Alternatively, capturing mail on a temporary server is possible. Crucially, sender authentication (SPF, DKIM, DMARC) and a good sending reputation are essential for Yahoo FBL participation. Remember to test email deliverability from external accounts, as Google Workspace filters internal communications differently. Maintain valid, monitored abuse@ and postmaster@ addresses to follow email best practices.

Key opinions

  • Google Groups Workaround: Utilizing Google Groups for postmaster@ accounts in Google Workspace is a confirmed effective method for receiving CFL codes.
  • Temp Mail Server: A complex method involves temporarily capturing mail on a separate server.
  • Authentication Priority: Strong sender authentication (SPF, DKIM, DMARC) is paramount for Yahoo FBL eligibility, regardless of platform.
  • External Testing: Testing email delivery should always be done from outside the Google Workspace organization.

Key considerations

  • Sending Reputation: Maintain a clean sending reputation to ensure Yahoo provides FBL data.
  • Valid Addresses: Ensure abuse@ and postmaster@ addresses are valid and monitored, even if workarounds are needed for Google Workspace.
  • Internal Filters: Be aware that Google Workspace handles internal emails differently, so testing must originate from outside the organization.
Expert view

Expert from Email Geeks shares they successfully received a CFL code at their postmaster group which has one member.

April 2024 - Email Geeks
Expert view

Expert from Word to the Wise, Laura Atkins, highlights the importance of sender authentication (SPF, DKIM, DMARC) and a clean sending reputation when setting up Yahoo FBL, regardless of the email platform used. She emphasizes that while workarounds might exist to bypass the postmaster@ restriction in Google Workspace, Yahoo will only provide FBL data to senders demonstrating responsible email practices. Proper authentication and low complaint rates are key.

March 2024 - Word to the Wise
Expert view

Expert from Email Geeks shares an alternative, albeit complex, method involving temporarily capturing mail for the domain on another mail server to get CFL signups, then changing the MX back.

February 2022 - Email Geeks
Expert view

Expert from Email Geeks confirms that the groups workaround for setting up postmaster@ accounts in Google Workspace worked for them late last year.

April 2021 - Email Geeks
Expert view

Expert from Email Geeks explains that Google Workspace does not deliver emails sent from oneself to oneself (even via a group), as they consider the "sent" copy the same email.

February 2023 - Email Geeks
Expert view

Expert from SpamResource discusses general feedback loop best practices. Ensure a valid, monitored abuse@ and postmaster@ address. Although Google Workspace may limit creation, configuring the addresses correctly is still important for overall deliverability and ISP relations.

September 2021 - SpamResource
Expert view

Expert from Email Geeks says the key is to always test from outside to inside when it comes to G-Suite/Gmail routing and to test from Hotmail or Yahoo when Gmail is used.

August 2021 - Email Geeks

What the documentation says
3Technical articles

Setting up Yahoo FBL involves using Feedback Loops to identify and remove users who mark emails as spam to improve sender reputation. When postmaster@ is not allowed, Google Groups can be created in place of user accounts for setting up external forwarding for FBL. Google Workspace also provides the ability to route outgoing emails through custom routes to specific FBL addresses.

Key findings

  • FBL Purpose: Yahoo FBL helps senders identify and remove spam complainers to improve sender reputation.
  • Google Groups as Replacement: Google Groups can be created as a substitute for user accounts to enable external forwarding for FBL.
  • Custom Routing: Google Workspace allows routing outgoing emails to specific FBL addresses through custom routing rules.

Key considerations

  • Sender Reputation: Maintaining a good sender reputation is crucial for effective FBL implementation.
  • External Forwarding: Ensure that external forwarding is properly configured when using Google Groups.
  • Routing Configuration: Carefully configure custom routing rules in Google Workspace to ensure proper FBL address usage.
Technical article

Documentation from Google Workspace Admin Help explains how to create a group in Google Groups that can be used in place of a user account. This can allow you to setup external forwarding for FBL

November 2021 - Google Workspace Admin Help
Technical article

Documentation from Yahoo Help explains the purpose of the Feedback Loop (FBL) to help senders identify and remove users who are marking their emails as spam. This helps maintain a good sender reputation.

July 2022 - Yahoo Help
Technical article

Documentation from Google Workspace Admin Help explains how to route outgoing emails from Google Workspace through a custom route. This can be used to route emails to a specific FBL address.

October 2022 - Google Workspace Admin Help