How to contact Microsoft support when emails are going to spam?
Summary
What email marketers say9Marketer opinions
Email marketer from Mailjet explains how to use Microsoft's delisting portal to request the removal of any blocks if you suspect your IP address has been mistakenly flagged.
Email marketer from Litmus emphasizes the importance of maintaining a clean email list. Regularly remove inactive subscribers and handle bounces promptly to improve your sender reputation.
Email marketer from StackOverflow suggests monitoring bounce emails for specific error codes. These codes can provide insights into why emails are being rejected and filtered as spam.
Email marketer from Email Marketing Forum recommends gradually increasing your sending volume to Microsoft addresses. Sudden spikes in volume can trigger spam filters.
Email marketer from MailerCheck recommends avoiding spam trigger words and phrases in your email content. Use a spam checker tool to identify potential issues before sending.
Email marketer from SendPulse highlights ensuring proper email authentication (SPF, DKIM, DMARC) is configured for your sending domain. Incorrect or missing authentication can lead to deliverability issues.
Email marketer from Reddit suggests checking your IP and domain reputation using online tools and services. If your reputation is poor, you might need to work on improving your sending practices before contacting Microsoft.
Email marketer from GlockApps advises using their deliverability testing tool to identify potential issues causing emails to land in spam. The tool provides insights into authentication, content, and server configuration.
Email marketer from Word to the Wise recommends setting up feedback loops with email providers, including Microsoft. Feedback loops provide information about spam complaints, allowing you to remove complaining users from your list.
What the experts say4Expert opinions
Expert from Email Geeks states that the ticket system is the primary method for contacting Microsoft support, with no direct escalation path. Suggests seeking help on mailop where Microsoft employees may offer assistance.
Expert from Word to the Wise advises utilizing Microsoft's Sender Support form for deliverability issues and emphasizes the need to provide detailed information and examples.
Expert from Email Geeks explains that if a ticket number isn’t received after submitting the Microsoft support form, the form needs to be resubmitted, as it's impossible to contact them without one.
Expert from Word to the Wise highlights the importance of Microsoft's Smart Network Data Services (SNDS) for understanding IP reputation and complaint levels, but notes it doesn't offer direct contact for support.
What the documentation says4Technical articles
Documentation from Microsoft explains the Junk Email Reporting (JER) program. Participating in JER allows Microsoft to provide feedback on spam complaints to help improve sending practices.
Documentation from Microsoft instructs users to submit a support request form detailing the issue of emails going to spam. Providing specific examples and detailed information about your sending practices is recommended.
Documentation from Microsoft highlights the Sender Support process which requires filling out a form to request assistance when your emails are being marked as spam. They review the information and may contact you.
Documentation from Microsoft Sender Network Data Services (SNDS) encourages senders to monitor their IP reputation and spam complaint rates. High complaint rates can lead to filtering issues.