How does changing the From Name impact email deliverability when sending on behalf of clients?
Summary
What email marketers say10Marketer opinions
Email marketer from Mailjet shares that consistent 'From' names build trust and familiarity, improving engagement and deliverability. Changing it too often can confuse recipients and increase spam complaints.
Email marketer from Reddit explains that brand recognition is key; if the 'From' name is unfamiliar, recipients may mark the email as spam, negatively impacting deliverability. Consistency is essential for building trust.
Email marketer from Mailchimp explains that good list hygiene, including removing unengaged subscribers, improves deliverability because engaged recipients are more likely to open emails from familiar senders (consistent 'From' name).
Marketer from Email Geeks shares that putting the client's email address in the comment field can cause deliverability issues.
Email marketer from Litmus shares that using a recognizable 'From' name directly influences open rates and engagement. If recipients don't recognize the sender, they are less likely to open the email.
Email marketer from Email on Acid explains that a sender's reputation is built over time and impacts deliverability. Changing the 'From' name frequently can disrupt this reputation, leading to filtering issues.
Email marketer from Sendinblue explains that using a recognizable 'From' name avoids spam triggers, as recipients are more likely to engage with emails from familiar senders. Inconsistent 'From' names can lead to higher spam scores.
Email marketer from Hubspot notes that consistent sender identity (including the 'From' name) builds trust with subscribers. Trust leads to better engagement rates and improved deliverability.
Email marketer from Stackoverflow answers that some email providers may filter emails based on the From name/address combination. So ensure there is consistency between them.
Email marketer from Email Geeks shares that in theory, changing the 'From' name shouldn't affect delivery if a good reputation is established. They advise testing with seeds/inbox placement services and smaller sends before implementing the change fully, as recipients might not recognize the new 'From' name, potentially leading to unsubscribes or spam reports.
What the experts say4Expert opinions
Expert from Spamresource.com details that a change in the ‘From’ name can impact sender reputation by potentially breaking established trust relationships with recipients. Mailbox providers use engagement signals to determine whether to place emails in the inbox, and a sudden change in sender identity can trigger filters.
Expert from Word to the Wise emphasizes the importance of proper sender authentication (SPF, DKIM, DMARC) when sending emails on behalf of clients. He notes that failing to authenticate correctly can lead to deliverability issues and damage the sender's reputation, particularly when using different 'From' names.
Expert from Word to the Wise explains that having a consistent and recognizable sender identity, including the 'From' name, is crucial for building a positive sender reputation and improving deliverability. Changing the 'From' name frequently can confuse recipients and negatively impact engagement.
Expert from Email Geeks explains that the comment in the email address (the part in double quotes) isn't heavily used in filtering directly and may affect user recognition which impacts reputation.
What the documentation says5Technical articles
Documentation from Google Workspace Admin Help stresses the importance of authenticating email using SPF, DKIM, and DMARC, which helps recipients (like Gmail) identify and trust messages coming from your domain, directly impacting deliverability when sending on behalf of clients.
Documentation from SparkPost emphasizes setting up SPF records correctly to authorize sending servers. When sending on behalf of clients, proper SPF configuration is essential to avoid deliverability issues related to spoofing.
Documentation from AWS explains that bounces, complaints, and blocks directly impact sender reputation and deliverability. Monitoring these metrics when changing the 'From' name helps identify and address potential issues quickly.
Documentation from Microsoft Learn explains that sender reputation is affected when recipients mark emails as junk and senders should align 'From' information with what users expect to see.
Documentation from RFC explains that the 'From' field should contain the email address of the author(s) and/or agent(s) responsible for the message. Mismatched 'From' fields can cause authentication failures and delivery issues.