Does the sender's name impact email deliverability rates?
Summary
What email marketers say12Marketer opinions
Email marketer from Litmus explains that the 'From' name is a key factor recipients use to identify the sender. A recognizable and trustworthy 'From' name will help encourage opens and therefore improves deliverability
Marketer from Email Geeks shares that mailbox providers do pay attention to the From Name, but the intensity depends on the provider. Some providers bounce messages for specific From Name characteristics, while others are more lenient. It's hard to quantify the impact.
Email marketer from Reddit says that inconsistent 'From' names across different campaigns can confuse recipients and lead them to mark your emails as spam. He recommends sticking to a recognizable brand name or personal name consistently.
Email marketer from Neil Patel Blog explains that sender reputation, which includes the sender's name and email address, is a crucial factor influencing email deliverability. A positive reputation leads to better deliverability rates, while a negative reputation can result in emails being marked as spam.
Email marketer from EmailToolTester explains that the sender's address is an important factor for email deliverability because it shows the person you are and builds trust. If the sender is confusing it will impact negatively.
Email marketer from Sendinblue shares that the 'From' name is a key element that recipients see and use to decide whether to open an email. A recognizable and trustworthy 'From' name can significantly improve open rates and, consequently, deliverability.
Email marketer from Mailjet states that using a consistent and recognizable 'From' name is crucial for building trust with recipients. This consistency can positively influence their engagement and improve deliverability.
Email marketer from ZeroBounce states that using a consistent and recognizable 'From' name helps recipients quickly identify you. And the better your recipients recognize your name, the more likely they are to engage and this impacts deliverability.
Email marketer from Gmass shares that the sender name is a factor used in filtering algorithms. If you're not a recognizable name, or if your sender information has been flagged as spam in the past, you'll have deliverability challenges.
Email marketer from Email Geeks suggests user-level whitelisting of From Address (i.e., in recipients' Address Books) could explain the deliverability differences. He recommends sending whitelisting campaigns to get recipients to add the From addresses to their Address Books.
Email marketer from ActiveCampaign shares that a reputable sender name builds trust and recognition. Building a positive reputation takes time but is crucial for ensuring emails land in the inbox and not in the spam folder.
Email marketer from HubSpot shares that using a recognizable 'From' name helps to build trust with your recipients, encouraging them to engage with your emails and reducing the likelihood of them being marked as spam.
What the experts say3Expert opinions
Expert from Spam Resource shares that a sender name is an important factor in establishing trust and credibility. They explain that if the sender is new to you then you can quickly check the 'From' name with google to see if the company is real and if it is a trustworthy company to buy from.
Expert from Email Geeks explains that using multiple from addresses for a single product is generally not a best practice because end-user interaction based reputation or whitelisting will often be keyed on the from address.
Expert from Word to the Wise, Laura Atkins, explains that sender reputation is significantly impacted by the 'From' name and address. A consistent and recognizable sender identity builds trust with mailbox providers and recipients, thus improving deliverability. Inconsistency can lead to filtering issues.
What the documentation says4Technical articles
Documentation from Google Support explains that using a consistent 'From' name and address helps recipients recognize your messages. If you change the sender information frequently, it might trigger spam filters.
Documentation from SparkPost explains that using a recognizable and consistent 'From' name helps recipients identify you, increasing the likelihood they will open your emails. It also helps avoid spam filters.
Documentation from RFC Editor explains that the sender field is a critical part of an email's header. If it is misleading or contains inaccuracies, it's more likely to be classified as spam.
Documentation from Microsoft explains that using a clear and consistent 'From' name and email address helps build trust and encourages recipients to add you to their safe sender list, thus improving deliverability.