How do I ensure email deliverability with different return-path addresses and subdomains?

Summary

To ensure email deliverability when using different return-path addresses and subdomains, several key practices should be implemented. First, never send mail from a 5322.from address that cannot receive mail. The Reply-to address can be different, but it should still accept email. Utilize MX record aliases to receive email without creating new email entities, and properly configure DNS entries to point subdomains to the appropriate MX records. Each subdomain needs its own SPF record including all authorized sending sources, and DKIM signatures should be configured for all domains and subdomains. Set up DMARC alignment to check the 'From:' domain against SPF and DKIM domains. Segment email types with subdomains to isolate sender reputation, and gradually warm up new subdomains. Ensure the return-path is a valid address for receiving bounces, and closely monitor deliverability metrics for each subdomain. Maintain a consistent 'From:' domain and practice good list hygiene. Regularly monitor domain and subdomain reputation using tools like Google Postmaster Tools and provide clear unsubscribe options. For high-volume sending, consider using dedicated IP addresses for each subdomain. Monitor the reputation of each subdomain separately and align the return-path with the sending domain whenever possible.

Key findings

  • Address Validation: Never send from a 5322.from address that can't receive mail; ensure Reply-to accepts mail.
  • DNS Configuration: Configure DNS entries for subdomains and MX record aliases.
  • Authentication Setup: Set up SPF, DKIM, and DMARC records for all domains and subdomains.
  • Subdomain Segmentation: Segment email types using subdomains to isolate sender reputation.
  • Warm-up Process: Gradually increase sending volume for new subdomains.
  • Return-Path Monitoring: Use a valid return-path for receiving bounces and feedback loops.
  • Performance Tracking: Monitor deliverability metrics for each subdomain.
  • Domain Consistency: Maintain a consistent 'From:' domain.
  • List Hygiene: Maintain good list hygiene to avoid high bounce rates.
  • Reputation Monitoring: Use Google Postmaster Tools for domain and subdomain reputation monitoring.
  • Unsubscribe Options: Provide clear unsubscribe options and preference centers.
  • Separate IPs: Consider dedicated IPs for each subdomain for high volume.
  • Subdomain Reputation: Monitor each subdomain reputation as ISPs treat them separately.
  • Aligned Return Path: Align the return-path with the sending domain whenever possible.

Key considerations

  • Email Infrastructure: Invest in the right email infrastructure that supports subdomains.
  • Technical Expertise: In-house or outsourced technical expertise to setup/manage infrastructure.
  • Cost: Consider the cost to acquire and manage the various email infrastructure.
  • Brand Consistency: Even with subdomains keep brand name and tone of voice consistent.
  • Monitoring Tools: Invest in right monitoring tools to actively observe the delivery rates.
  • Deliverability Issues: Create a plan to react quickly should the deliverability drop on a subdomain.
  • Spam Filtering: Understand that even when you are being careful spam filters change frequently, so keep checking for updates.
  • Warming Process: New subdomains need a ramp-up process to establish a good reputation.

What email marketers say
10Marketer opinions

To ensure email deliverability with different return-path addresses and subdomains, it's crucial to isolate sender reputation by using subdomains for different email types (transactional vs. marketing). When introducing a new subdomain, gradually increase sending volume to establish a positive sender reputation. The return-path should always be a valid address to accept bounces for feedback loops. Monitor deliverability metrics for each subdomain, configure SPF, DKIM, and DMARC records for all domains/subdomains, and maintain a consistent 'From:' domain. Segment email types with subdomains and practice good list hygiene. Regularly monitor domain and subdomain reputation using tools like Google Postmaster Tools. Provide clear unsubscribe options and preference centers.

Key opinions

  • Subdomain Segmentation: Using subdomains for different email types (transactional vs. marketing) isolates sender reputation.
  • Warming Up: Gradually increase sending volume when introducing a new subdomain to establish a positive reputation.
  • Valid Return-Path: The return-path must be a valid address that accepts bounces for feedback loops.
  • Deliverability Monitoring: Monitor deliverability metrics for each subdomain to promptly address issues.
  • Authentication: Configure SPF, DKIM, and DMARC records for all sending domains and subdomains to prevent spoofing.
  • Consistent 'From': Maintain a consistent 'From:' domain to build trust with mailbox providers.
  • List Hygiene: Maintain good list hygiene to avoid high bounce rates.
  • Reputation Monitoring: Regularly monitor domain and subdomain reputation using tools like Google Postmaster Tools.
  • Unsubscribe Options: Provide clear unsubscribe options and preference centers to improve engagement and reduce spam complaints.

Key considerations

  • Domain Reputation: Understand that each subdomain can have its own reputation, which affects deliverability independently.
  • Technical Setup: Properly configuring SPF, DKIM, and DMARC is essential for authentication and deliverability across all domains and subdomains.
  • Monitoring Tools: Utilize tools like Google Postmaster Tools to monitor domain and subdomain reputation and identify deliverability issues.
  • Email Segmentation: Plan email segmentation strategies using subdomains to isolate and manage sender reputation effectively.
  • Bounce Handling: Ensure proper bounce handling and feedback loop setup to manage deliverability issues proactively.
Marketer view

Email marketer from SendGrid explains that when introducing a new subdomain, it's important to gradually increase sending volume to establish a positive sender reputation. This 'warming up' process prevents ISPs from flagging your emails as spam.

July 2024 - SendGrid
Marketer view

Email marketer from SparkPost explains that closely monitoring deliverability metrics for each subdomain is crucial. Look for bounce rates, complaint rates, and engagement metrics to identify and address any issues promptly.

September 2022 - SparkPost
Marketer view

Email marketer from Campaign Monitor explains that ensure clear unsubscribe options are available and honored promptly. Providing preference centers allows subscribers to choose the types of emails they want to receive, which can improve engagement and reduce spam complaints.

December 2024 - Campaign Monitor
Marketer view

Email marketer from HubSpot shares that it is important to consistently monitor your domain and subdomain reputation using tools like Google Postmaster Tools to identify and resolve deliverability issues promptly.

June 2023 - HubSpot
Marketer view

Email marketer from Reddit shares that the return-path should always be a valid address that can accept bounces. This helps with feedback loops and allows you to identify and address deliverability issues.

January 2022 - Reddit
Marketer view

Email marketer from EmailOnAcid shares to ensure that SPF, DKIM, and DMARC records are properly configured for all sending domains and subdomains to authenticate your emails and prevent spoofing.

January 2022 - EmailOnAcid
Marketer view

Email marketer from Mailjet shares that using subdomains for different types of email (transactional vs. marketing) can help isolate sender reputation. If one subdomain has deliverability issues, it won't necessarily impact the others.

July 2024 - Mailjet
Marketer view

Email marketer from Litmus explains that maintaining a consistent 'From:' domain helps build trust with mailbox providers. Avoid frequently changing the 'From:' domain, especially for high-volume sending.

July 2024 - Litmus
Marketer view

Email marketer from ZeroBounce explains that maintaining good list hygiene is crucial, especially when using multiple subdomains. Regularly clean your list to remove invalid or inactive email addresses to avoid high bounce rates.

October 2022 - ZeroBounce
Marketer view

Email marketer from Email Marketing Forum user shares that they use subdomains to segment different types of emails (e.g., newsletter.example.com for newsletters, transactional.example.com for transactional emails). This keeps their reputation clean.

January 2022 - Email Marketing Forum

What the experts say
6Expert opinions

To ensure email deliverability with different return-path addresses and subdomains, it's critical to avoid sending mail from a 5322.from address that can't receive mail. While the Reply-to address can differ, it should still accept email. Setting up an MX record as an alias allows receiving email without creating a new email entity. DNS entries should point subdomains to the appropriate MX records, ensuring the main domain accepts mail for those subdomains. Monitor the reputation of each subdomain separately, as ISPs treat them as distinct entities, and ensure proper authentication and engagement. Align the return-path domain with the sending domain whenever possible, and monitor the return-path address for bounces and feedback loops.

Key opinions

  • Valid 5322.from: Avoid sending mail from a 5322.from address that cannot receive mail to prevent deliverability issues.
  • Accepting Replies: While Reply-to addresses can differ, they should still be able to accept email.
  • MX Record Aliases: Utilize MX record aliases to receive email for subdomains without creating new email entities.
  • DNS Configuration: Properly configure DNS entries to point subdomains to the appropriate MX records, ensuring the main domain accepts mail for those subdomains.
  • Subdomain Reputation: Monitor the reputation of each subdomain separately, as ISPs treat them as distinct entities.
  • Return-Path Alignment: Align the return-path domain with the sending domain whenever possible to avoid triggering spam filters.
  • Bounce and Feedback Loop Monitoring: Monitor the return-path address for bounces and feedback loops to address deliverability issues proactively.

Key considerations

  • Domain Reputation Management: Implement practices to actively monitor and manage the reputation of both your main domain and all associated subdomains.
  • Authentication Best Practices: Ensure that each subdomain follows best practices for email authentication (SPF, DKIM, DMARC) to establish legitimacy with ISPs.
  • Address Validation: Always validate the ability of your sending addresses to receive mail, particularly those used in the 5322.from and Reply-to headers.
  • DNS Infrastructure: Maintain a robust DNS infrastructure to support the proper configuration of MX records and other relevant settings for subdomains.
  • Return Path Monitoring: Set up processes to regularly monitor the return path and process any bounce responses or other feedback to take immediate corrective action.
Expert view

Expert from Email Geeks explains that Reply-to can be different - even a different domain, but they should accept email.

February 2022 - Email Geeks
Expert view

Expert from Email Geeks explains that you can just create a DNS entry that points email.companyname.com to whatever the MX is that you use for the companyname.com. But you need to tell companyname.com that it also accepts mail for email.companyname.com and that address in particular and then where it needs to point to

August 2021 - Email Geeks
Expert view

Expert from Email Geeks explains with Laura Atkins, that you need an MX record to be valid to accept the mail, but it could be created as an alias so recipient@email.company.com is just sent to email@company.com - this doesn't require a while new email entity, just some existing email platform. Laura also says you can point it to any MX you want.

February 2023 - Email Geeks
Expert view

Expert from Email Geeks explains that you should never send mail with a 5322.from that can’t receive mail as it will cause deliverability problems.

April 2023 - Email Geeks
Expert view

Expert from Spam Resource explains that it is important to monitor the reputation of each subdomain separately, as ISPs often treat them as distinct entities. Ensure each subdomain follows best practices for authentication and engagement.

November 2023 - Spam Resource
Expert view

Expert from Word to the Wise explains that the return-path domain should be aligned with the sending domain whenever possible, and that inconsistent usage can trigger spam filters. It also recommends ensuring that the return-path address is monitored for bounces and feedback loops.

November 2024 - Word to the Wise

What the documentation says
4Technical articles

To ensure email deliverability with different return-path addresses and subdomains, it's important to configure separate SPF records for each subdomain that sends email, ensuring all authorized sending sources are included. DKIM signatures should be configured for multiple domains and subdomains within the organization to properly authenticate emails. DMARC alignment should be set up to check the 'From:' domain against SPF and DKIM domains, using relaxed or strict alignment policies. For high-volume sending, consider using dedicated IP addresses for each subdomain to isolate reputation, leveraging tools for managing IP pools and monitoring deliverability.

Key findings

  • Separate SPF Records: Each subdomain sending email requires its own SPF record, including all authorized sending sources.
  • DKIM for All Subdomains: DKIM signatures can be configured for multiple domains and subdomains to authenticate emails.
  • DMARC Alignment: DMARC alignment checks the 'From:' domain against SPF and DKIM domains, with configurable alignment policies.
  • Dedicated IPs: For high-volume sending, using dedicated IP addresses for each subdomain isolates reputation.

Key considerations

  • Authentication Standards: Adhere to email authentication standards (SPF, DKIM, DMARC) for all domains and subdomains to improve deliverability.
  • Reputation Isolation: Isolate the reputation of different email streams (e.g., transactional vs. marketing) by using subdomains and dedicated IPs.
  • Configuration Complexity: Managing authentication records (SPF, DKIM, DMARC) across multiple subdomains can be complex, requiring careful planning and execution.
  • Volume Considerations: The volume of email sent from each subdomain should influence the decision to use dedicated IPs for reputation isolation.
Technical article

Documentation from RFC Editor explains that DMARC alignment checks the 'From:' domain against the domains used for SPF and DKIM. Relaxed or strict alignment policies can be configured based on subdomain relationships.

March 2022 - RFC Editor
Technical article

Documentation from Microsoft Docs explains that DKIM signatures can be configured for multiple domains and subdomains within a single organization. This helps ensure that emails sent from different parts of your organization are properly authenticated.

March 2022 - Microsoft Docs
Technical article

Documentation from AWS explains that for high-volume sending, consider using dedicated IP addresses for each subdomain to isolate reputation. AWS provides tools for managing IP pools and monitoring deliverability.

June 2024 - AWS Documentation
Technical article

Documentation from Google Workspace Admin Help explains that when using subdomains, you must create separate SPF records for each subdomain if they send email. Ensure your SPF record includes all authorized sending sources for each domain or subdomain.

September 2022 - Google Workspace Admin Help