Why is BIMI not showing on marketing subdomain?

Summary

Troubleshooting BIMI display issues on a marketing subdomain involves examining DMARC compliance, technical configuration, and sender reputation. DMARC must be enforced with a policy of 'quarantine' or 'reject', and the subdomain should ideally inherit the DMARC policy from the parent domain rather than having its own conflicting policy. Correct DNS TXT record setup, valid VMC installation, and properly formatted SVG logos are crucial. Implementation errors like incorrect syntax and logo accessibility issues can hinder BIMI. Sender reputation, mail client/inbox provider support, DNS propagation delays, and conflicting DNS records are also contributing factors. Underlying email deliverability issues can prevent BIMI from functioning correctly.

Key findings

  • DMARC Compliance: Strict DMARC enforcement with a policy of 'quarantine' or 'reject' is fundamental. Ensure proper SPF/DKIM alignment for emails from the subdomain to pass DMARC checks.
  • DMARC Configuration: The marketing subdomain should inherit DMARC policies from the parent domain to avoid conflicts. Verify that the subdomain doesn't have its own conflicting DMARC policy.
  • Technical Implementation: Valid VMC, correct DNS TXT record, and a properly formatted and accessible SVG logo are critical for BIMI to work.
  • Sender Reputation: A poor sending reputation of the marketing subdomain can prevent BIMI display, even with correct technical setup.
  • Compatibility and Propagation: Consider mail client/inbox provider support, DNS propagation delays, and conflicting DNS records as potential causes.
  • Email Deliverability: Underlying email deliverability issues can prevent BIMI from functioning correctly.

Key considerations

  • DMARC Audit: Meticulously check DMARC records, ensuring correct configuration and policy settings ('quarantine' or 'reject').
  • Technical Review: Verify VMC validity, DNS TXT record configuration, and SVG logo format and accessibility.
  • Reputation Monitoring: Monitor and maintain a good sending reputation for the marketing subdomain.
  • Compatibility Testing: Test BIMI display across various mail clients and inbox providers.
  • DNS Checks: Check DNS records for conflicts and allow sufficient time for propagation after making changes.
  • Deliverability Assessment: Assess and address any underlying email deliverability issues.

What email marketers say
10Marketer opinions

BIMI not displaying on a marketing subdomain can stem from various technical, configuration, and reputation-related issues. Common culprits include incorrect DMARC settings, DNS record errors, invalid VMC, logo formatting problems, poor subdomain reputation, lack of mail client/inbox provider support, DNS propagation delays, conflicting DNS records, inaccessible logo URLs, and underlying email deliverability problems. A thorough check of these areas is crucial for troubleshooting.

Key opinions

  • DMARC Policy: Subdomain should not have its own conflicting DMARC policy. Parent domain DMARC must be 'quarantine' or 'reject'.
  • Technical Errors: DNS record syntax, SVG logo formatting, and VMC validation are common implementation errors.
  • Reputation: Poor sending reputation of the marketing subdomain can prevent BIMI display.
  • Support: Not all mail clients and inbox providers support BIMI or have different BIMI requirements.
  • DNS Propagation: DNS changes may take up to 72 hours to propagate fully.
  • Conflicting Records: Conflicting DNS records related to logos can hinder BIMI display.
  • Logo Accessibility: The BIMI logo must be publicly accessible.
  • Deliverability: BIMI doesn't guarantee deliverability; underlying deliverability issues can be a factor.

Key considerations

  • DMARC Check: Verify the DMARC policy of the marketing subdomain.
  • Technical Audit: Thoroughly check DNS records, SVG logo, and VMC for errors.
  • Reputation Monitoring: Monitor the sending reputation of the marketing subdomain.
  • Compatibility Testing: Test BIMI display across different mail clients and inbox providers.
  • Time Allowance: Allow sufficient time for DNS changes to propagate.
  • Conflict Resolution: Remove any conflicting DNS records related to logos.
  • Accessibility Check: Ensure the BIMI logo is publicly accessible.
  • Deliverability Diagnosis: Diagnose and resolve any underlying email deliverability issues.
Marketer view

Email marketer from Litmus explains that even with correct technical implementation, BIMI might not display if the subdomain has a poor sending reputation. Check the sender reputation of the marketing subdomain.

June 2023 - Litmus
Marketer view

Email marketer from Mailjet Blog shares that common implementation errors include incorrect syntax in the DNS record, using an image that doesn't meet the SVG requirements, or not having a valid VMC. Check for these errors on the marketing subdomain.

September 2022 - Mailjet Blog
Marketer view

Email marketer from Email Marketing Forum shares that it can take time (up to 72 hours) for DNS changes to propagate fully. If BIMI was recently set up for the marketing subdomain, allow sufficient time for propagation before troubleshooting further.

January 2025 - Email Marketing Forum
Marketer view

Email marketer from Email Geeks recommends making sure the marketing subdomain does not have its own DMARC policy.

November 2022 - Email Geeks
Marketer view

Email marketer from EmailToolTester explains that the logo used for BIMI must be a properly formatted SVG file. Verify that the SVG file is valid and meets the size/formatting requirements specified in the BIMI standard.

August 2021 - EmailToolTester
Marketer view

Email marketer from GMass explains that different inbox providers have different BIMI support levels and requirements. Ensure the inbox provider of the recipient supports BIMI and meets their specific BIMI criteria.

December 2022 - GMass
Marketer view

Email marketer from ZeroBounce shares that sometimes BIMI doesn't work due to conflicting DNS records. Remove any other logo-related DNS records on the subdomain which can cause conflicts.

October 2024 - ZeroBounce
Marketer view

Email marketer from Email on Acid shares that BIMI implementation alone does not guarantee email deliverability. Email deliverability depends on many things. Diagnose if deliverability issues are causing issues.

May 2023 - Email on Acid
Marketer view

Email marketer from Campaign Monitor notes that ensure the logo hosted at the specified URL is publicly accessible and doesn't require authentication. If the logo isn't accessible, it won't display.

July 2021 - Campaign Monitor
Marketer view

Email marketer from Reddit explains that not all mail clients support BIMI. Ensure the mail client being used to view emails sent from the marketing subdomain supports BIMI. Gmail and Yahoo Mail are known to support BIMI.

July 2021 - Reddit

What the experts say
6Expert opinions

Experts suggest that BIMI display issues on marketing subdomains are primarily linked to DMARC configuration and compliance. DMARC must be enforced and passing checks, with policies of 'quarantine' or 'reject' being crucial. Issues could arise from incorrect DMARC records on the subdomain itself, SPF/DKIM alignment failures, or broader authentication problems. It's also important to verify the VMC and logo size. While a missing DMARC record on a separate subdomain (like 'news.') may not be the direct cause, adding one could be a worthwhile test. Pinpointing the exact cause can be challenging due to the abstract nature of the problem and potential factors like reputation.

Key opinions

  • DMARC Enforcement: Enforcing DMARC and ensuring it passes is essential for BIMI to display.
  • DMARC Policy: The DMARC policy on the marketing subdomain (or the primary domain if the subdomain has none) should be 'quarantine' or 'reject'.
  • Authentication Alignment: Emails must pass DMARC checks, ensuring SPF and DKIM alignment.
  • VMC & Logo: Valid VMC and correct logo size are important factors.
  • Troubleshooting Complexity: Diagnosing BIMI issues can be complex and may involve less visible factors like sender reputation.

Key considerations

  • DMARC Verification: Meticulously check the DMARC record for the subdomain.
  • Authentication Review: Ensure proper SPF and DKIM alignment to pass DMARC checks.
  • VMC Validation: Verify the VMC is valid.
  • Logo Size: Confirm the logo meets the size requirements.
  • Holistic Assessment: Consider less visible factors, such as sender reputation, during troubleshooting.
Expert view

Expert from Email Geeks agrees with Faisal and suggests that if the issue is with the marketing domain, it should not have its own DMARC policy.

August 2024 - Email Geeks
Expert view

Expert from Email Geeks explains that it’s hard to diagnose vague problems in the abstract and there’s likely something different about the marketing domain, but it could be a lot of things, some visible, some not (reputation, say).

July 2024 - Email Geeks
Expert view

Expert from Word to the Wise explains to meticulously check the DMARC record for the subdomain, ensuring it's correctly configured with a policy of 'quarantine' or 'reject'. Also verify the VMC is valid and the logo meets the size requirements.

March 2024 - Word to the Wise
Expert view

Expert from Email Geeks explains that enforcing DMARC needs to pass is the main thing for BIMI to be shown.

September 2024 - Email Geeks
Expert view

Expert from Email Geeks shares that they wouldn’t expect the lack of DMARC on the news. subdomain be a problem, but adding an explicit DMARC record there might be something they’d test if they didn’t see anything else amiss.

January 2025 - Email Geeks
Expert view

Expert from Word to the Wise shares that BIMI's effectiveness hinges on strict DMARC compliance. If emails from the subdomain aren't passing DMARC checks due to SPF or DKIM issues, BIMI won't display. Ensure proper authentication alignment.

November 2024 - Word to the Wise

What the documentation says
4Technical articles

The documentation consistently points to DMARC policy enforcement, correct DNS TXT record setup, and valid VMC installation as critical for BIMI to function correctly on a marketing subdomain. Specifically, BIMI relies on DMARC for security, requiring a policy of 'quarantine' or 'reject.' A missing or improperly configured DNS TXT record, or issues with VMC validation, will prevent BIMI from displaying.

Key findings

  • DMARC Requirement: BIMI depends on DMARC for security and requires a strict policy (quarantine or reject).
  • DNS TXT Record: A specific DNS TXT record must be published, correctly formatted, and accessible.
  • VMC Validity: A Validated Mark Certificate (VMC) must be issued by an authorized CA and properly installed.

Key considerations

  • DMARC Policy Check: Verify that the marketing subdomain (or its parent domain) has a DMARC policy of 'quarantine' or 'reject'.
  • DNS Record Verification: Check the DNS TXT record for correct name, value, and accessibility.
  • VMC Installation Review: Ensure the VMC is properly installed and validated.
Technical article

Documentation from BIMI Group Documentation explains that BIMI relies on DMARC for security. If the subdomain doesn't have a DMARC policy, or if the policy isn't strict enough (e.g., p=none), BIMI may not display.

April 2021 - BIMI Group Documentation
Technical article

Documentation from dmarcian explains that BIMI requires a DMARC policy of 'quarantine' or 'reject'. Ensure that the DMARC policy for the sending domain/subdomain is set to one of these values.

May 2021 - dmarcian
Technical article

Documentation from Valimail explains that for BIMI to work, a Validated Mark Certificate (VMC) must be issued by an authorized certification authority and properly installed. Issues with VMC validation will prevent BIMI from displaying.

November 2022 - Valimail
Technical article

Documentation from DigiCert Knowledge Base explains that BIMI requires a specific DNS TXT record to be published for the domain or subdomain. If the record is missing, incorrectly formatted, or not accessible, BIMI will not work. Verify the correct record name, value, and accessibility.

August 2022 - DigiCert Knowledge Base