Why has Microsoft email deliverability suddenly decreased and how can it be fixed?

Summary

Sudden drops in Microsoft email deliverability stem from several factors, including changes in Microsoft's filtering algorithms, poor sender reputation, high complaint rates, content issues, seasonal volume spikes, and inadequate authentication. Solutions involve monitoring sender reputation through SNDS, implementing SPF, DKIM, and DMARC, maintaining clean email lists, creating engaging content, and addressing spam triggers. Submitting a ticket to Hotmail might be necessary if issues persist. Checking email headers for insights like the X-Microsoft-Antispam setting is also recommended.

Key findings

  • Algorithm Changes: Microsoft's filtering algorithm updates are a frequent cause of deliverability fluctuations.
  • Reputation Matters: Sender reputation is critical; poor reputation leads to deliverability issues.
  • Content Problems: Microsoft increasingly focuses on content, and spammy content severely impacts deliverability.
  • Volume Spikes Hurt: Large, sudden increases in email volume can trigger spam filters.
  • Authentication is Key: Proper email authentication with SPF, DKIM, and DMARC is essential for trust and inbox placement.
  • Blacklisting Risks: Being blacklisted significantly impairs deliverability; regular checks are needed.

Key considerations

  • Monitor SNDS: Actively monitor Microsoft's SNDS to track IP reputation and address issues promptly.
  • Clean Your Lists: Maintain clean email lists by removing inactive addresses and spam traps to improve engagement.
  • Improve Content: Create relevant, engaging content that reduces spam complaints and encourages positive interactions.
  • Use Feedback Loops: Implement feedback loops to address user complaints efficiently and show responsiveness.
  • Check Headers: Examine email headers for details like X-Microsoft-Antispam settings to help diagnose problems.
  • Submit a Ticket: If problems persist, submit a support ticket to Hotmail for further investigation.
  • Review Sending Practices: Regularly audit sending practices for adherence to email best practices.
  • Monitor Deliverability: Keep a close eye on deliverability metrics to quickly identify and respond to any issues.

What email marketers say
10Marketer opinions

Microsoft email deliverability issues can arise suddenly due to various factors, including changes in Microsoft's filtering algorithms, poor sender reputation, increased spam complaints, content-related issues, or volume spikes. To address these issues, experts recommend monitoring sender reputation, authenticating emails using SPF, DKIM, and DMARC, cleaning email lists, creating engaging content, and monitoring feedback loops. Submitting a ticket to Hotmail is also suggested if the issues persist despite implementing these measures.

Key opinions

  • Filtering Changes: Microsoft frequently adjusts its filtering algorithms, which can unexpectedly impact deliverability.
  • Content Concerns: Content that triggers spam filters can negatively affect deliverability, especially with Microsoft's increasing focus on content-related issues.
  • Volume Spikes: Significant increases in email volume, particularly seasonal spikes, can trigger deliverability problems with Microsoft.
  • Sender Reputation: A poor sender reputation is a major factor in deliverability issues. Monitoring and maintaining a positive reputation is crucial.
  • Authentication: Proper email authentication (SPF, DKIM, DMARC) is essential for establishing trust with Microsoft and improving deliverability.
  • Blacklisting: Being blacklisted can severely impact deliverability. Regularly check your IP address and domain on blacklist monitoring sites.

Key considerations

  • Monitor SNDS: Regularly monitor Microsoft's Smart Network Data Services (SNDS) to track your IP reputation and identify potential issues.
  • Clean Email Lists: Maintain a clean email list by removing inactive or invalid addresses and spam traps to improve engagement and reduce complaints.
  • Engaging Content: Create relevant and engaging content that encourages recipients to mark your emails as 'not spam,' improving sender reputation.
  • Feedback Loops: Implement feedback loops to promptly address user complaints and demonstrate responsiveness to Microsoft.
  • Submit Support Ticket: If deliverability issues persist after implementing best practices, submit a support ticket to Hotmail for further assistance.
  • Check Headers: Inspect email headers for details like the `X-Microsoft-Antispam` setting to diagnose deliverability problems.
Marketer view

Marketer from Email Geeks says they experienced similar deliverability issues with Outlook around the same time. They also suggest looking at email headers, specifically the `X-Microsoft-Antispam` setting.

September 2024 - Email Geeks
Marketer view

Email marketer from Reddit shares that Hotmail/Outlook deliverability issues are often due to sender reputation problems. To resolve this, monitor SNDS data, address user complaints, and follow Microsoft's guidelines. Gradual warm-up after significant volume changes can also help.

May 2021 - Reddit
Marketer view

Email marketer from EmailGeek shares that if Microsoft Outlook is blocking emails, ensure your sending IP isn't blacklisted. Use online tools to check and take the necessary steps to get delisted if needed. Also check email content and ensure its not triggering any spam filters.

January 2025 - EmailGeek
Marketer view

Email marketer from SendPulse shares that ensure you are not on any blacklists by checking your IP address and domain on various blacklist monitoring sites. Remove any spam traps from your email list. Create engaging, relevant content to encourage recipients to mark your emails as 'not spam'. Regularly clean your list by removing inactive or invalid addresses.

May 2021 - SendPulse
Marketer view

Email marketer from Deliverability.org explains that sudden drops can stem from changes to Microsoft's filtering algorithms, increased spam complaints, or shifts in user engagement. To address this, he suggests verifying sender reputation, reviewing email content for spam triggers, authenticating email using SPF, DKIM, and DMARC, segmenting lists, and monitoring feedback loops.

May 2024 - Deliverability.org
Marketer view

Email marketer from Gmass shares that landing in the Outlook spam folder can be due to several factors: poor sender reputation, low engagement, spammy content, or incorrect authentication. To fix this, clean your email list, improve engagement by sending relevant content, and ensure proper email authentication.

February 2023 - Gmass
Marketer view

Marketer from Email Geeks shares that many people are experiencing content-related deliverability issues and that big seasonal spikes in volume have been a problem at Microsoft for years.

July 2022 - Email Geeks
Marketer view

Marketer from Email Geeks suggests that if the volume spiked and brought it back down and it hasn’t improved for a couple of weeks, submit a ticket to Hotmail.

October 2022 - Email Geeks
Marketer view

Email marketer from Stackoverflow shares that one should set up SPF, DKIM, and DMARC records in your DNS settings. Monitor your sender reputation using Microsoft's SNDS program. Ensure your content is relevant and engaging to avoid spam filters. Always include an easy unsubscribe option in your emails. Regularly clean your email list to remove inactive or invalid email addresses. Gradually increase your sending volume to establish a positive sending history.

August 2021 - Stackoverflow
Marketer view

Email marketer from Mailjet shares that to improve deliverability with Microsoft, it's important to maintain a clean email list, authenticate emails, monitor IP reputation, and avoid spam triggers in content. They also stress the importance of respecting user preferences and providing easy unsubscribe options.

July 2024 - Mailjet

What the experts say
4Expert opinions

Microsoft email deliverability can suddenly decrease due to factors like adjustments in Microsoft's spam filtering rules or the sender gradually moving into spam folders. Experts suggest monitoring data for issues like poor data hygiene, problems with new providers/CDNs, non-opt-in addresses, and shared infrastructure. It's also important to review sender reputation and sending practices, and acknowledge that some issues may be caused by Microsoft's ongoing tuning and will resolve themselves if best practices are followed.

Key opinions

  • Filtering Adjustments: Microsoft frequently adjusts its spam filtering rules, leading to unexpected deliverability issues.
  • Data Hygiene: Poor data hygiene practices, like mailing unengaged users or having non-opted-in addresses, can negatively impact deliverability.
  • Infrastructure Issues: Shared IPs or List-Unsubscribe domains can contribute to deliverability problems.
  • Sender Reputation is Key: Maintaining a good sender reputation and addressing any issues that cause it to drop is paramount.
  • Microsoft Tuning: Sometimes deliverability issues are caused by Microsoft 'tuning' its filters, and may resolve without direct action if the sender is following best practices.

Key considerations

  • Monitor Data: Regularly monitor email performance data to identify potential problems early on.
  • Review Sending Practices: Ensure that your sending practices and email content align with current best practices to avoid triggering spam filters.
  • Address Issues: Actively address any issues related to data hygiene, infrastructure, or sender reputation that may be contributing to deliverability problems.
  • Be Patient: If all best practices are followed, give Microsoft's systems time to adjust and potentially resolve the issue.
  • Examine Probe Data: Pay close attention to probe data to diagnose patterns and identify potential reasons for deliverability declines.
Expert view

Expert from Email Geeks shares that several people have reported delivery issues at Microsoft around the same time and that Microsoft may be tuning things, impacting those with borderline deliverability.

September 2021 - Email Geeks
Expert view

Expert from Spam Resource explains that sudden email deliverability issues can often be traced back to changes in mailbox provider filtering rules, which might require senders to adjust their sending practices or content. He highlights the importance of closely monitoring deliverability metrics and maintaining good list hygiene.

April 2021 - Spam Resource
Expert view

Expert from Email Geeks suggests if the data shown is probe account data, then Katie is slowly moving into spam from the inbox and suggests looking at data hygiene, checking for new/reputable providers/CDNs, and checking if there were un-opted in addresses in the new data. Also to look at infrastructure setup, such as shared IPs or List-Unsubscribe domains.

April 2023 - Email Geeks
Expert view

Expert from Word to the Wise responds that Microsoft sometimes adjusts spam filtering in ways that cause temporary deliverability problems. She suggests reviewing sender reputation and working to fix the problems that are the cause, but if everything is fine, the problem will resolve itself. This takes the appropriate action to avoid more deliverability problems.

June 2024 - Word to the Wise

What the documentation says
3Technical articles

Microsoft email deliverability decreases are often attributed to poor sender reputation, high complaint rates, and authentication problems. Official documentation emphasizes the importance of joining Microsoft's SNDS program to monitor IP reputation, adhering to best practices for email sending, implementing feedback loops, using authentication protocols (SPF, DKIM, DMARC) and maintaining relevant and engaging email content. DMARC plays a vital role in preventing spoofing and phishing, helping build trust with Microsoft and improving inbox placement.

Key findings

  • Poor Reputation: A poor sender reputation is a primary cause of deliverability issues with Microsoft.
  • Authentication Problems: Lack of proper authentication (SPF, DKIM, DMARC) can significantly hinder deliverability.
  • High Complaint Rates: Elevated complaint rates negatively impact deliverability as Microsoft flags emails as spam.
  • Content Matters: Microsoft actively filters emails based on content and user engagement.
  • DMARC Importance: Implementing DMARC is critical for establishing trust and improving deliverability by preventing spoofing.

Key considerations

  • Join SNDS: Participate in Microsoft's Smart Network Data Services (SNDS) to monitor your IP reputation.
  • Implement Authentication: Implement SPF, DKIM, and DMARC records to authenticate your emails and prevent spoofing.
  • Feedback Loops: Establish feedback loops to effectively handle complaints and improve sender practices.
  • Monitor Reporting: Monitor DMARC reports to identify and address any authentication failures.
  • Relevant Content: Ensure that your email content is relevant and engaging to avoid being flagged as spam.
Technical article

Documentation from DMARC.org explains that DMARC is crucial for enhancing email deliverability by preventing spoofing and phishing attacks. Implementing DMARC helps establish trust with email providers like Microsoft, improving the likelihood of emails reaching the inbox. Setting up DMARC involves creating a DMARC record in the DNS and monitoring reports to identify and address authentication issues.

May 2021 - DMARC.org
Technical article

Documentation from Microsoft Postmaster explains that delivery issues to Outlook.com can arise from poor sender reputation, high complaint rates, or authentication problems. They advise senders to join the SNDS (Smart Network Data Services) program to monitor their IP reputation, adhere to best practices for email sending, and implement feedback loops to handle complaints effectively.

December 2022 - Microsoft Postmaster
Technical article

Documentation from SparkPost explains that Microsoft actively filters email based on sender reputation, content, and user engagement. Senders should implement authentication protocols (SPF, DKIM, DMARC), monitor their sending reputation, and ensure their content is relevant and engaging to avoid being flagged as spam.

June 2023 - SparkPost