Why do purchased email lists cause deliverability issues and are not a best practice?

Summary

Using purchased email lists is widely regarded as a detrimental practice due to the significant negative impacts on email deliverability, sender reputation, legal compliance, and overall marketing effectiveness. Experts and marketers alike agree that purchased lists often contain outdated and invalid email addresses, leading to high bounce rates and spam complaints. Furthermore, recipients on these lists have not explicitly opted-in to receive emails, resulting in low engagement rates and potential violations of anti-spam laws like GDPR and CAN-SPAM. Major email platforms, as documented by Google, Microsoft, Amazon Web Services, and Spamhaus, actively filter or block emails from senders using purchased lists. The consensus is that building email lists organically through permission-based methods is crucial for maintaining a positive sender reputation, ensuring compliance, and achieving successful email marketing campaigns.

Key findings

  • Damaged Sender Reputation: Purchased lists lead to high bounce rates, spam complaints, and blacklisting, severely damaging sender reputation.
  • Legal and Policy Violations: Using purchased lists violates anti-spam laws (GDPR, CAN-SPAM) and platform policies (AWS), leading to fines and service suspensions.
  • Low Engagement Rates: Recipients on purchased lists are unengaged, resulting in low open rates, click-through rates, and conversions.
  • High Risk of Spam Traps: Purchased lists often contain spam traps that can negatively impact sender reputation.
  • Ineffective Marketing Spend: Using purchased lists wastes resources on uninterested leads, lowering ROI and impacting marketing performance.

Key considerations

  • Build Organic Email Lists: Focus on building permission-based email lists through opt-in methods.
  • Comply with Anti-Spam Laws: Ensure all email marketing practices comply with GDPR, CAN-SPAM, and other relevant regulations.
  • Maintain Good List Hygiene: Regularly clean and validate email lists to remove invalid or inactive addresses.
  • Monitor and Manage Sender Reputation: Track email deliverability metrics and address any issues promptly to maintain a positive sender reputation.
  • Focus on Engaged Subscribers: Prioritize delivering valuable content to engaged subscribers for better campaign performance and long-term success.

What email marketers say
10Marketer opinions

Using purchased email lists is detrimental to email marketing success due to several interconnected reasons. Primarily, it damages sender reputation, leads to low engagement, and violates anti-spam laws. Purchased lists often contain outdated or invalid email addresses, resulting in high bounce rates and spam complaints, which negatively affect deliverability. Recipients who haven't opted-in are unlikely to be interested, leading to low engagement and potentially marking emails as spam. Additionally, sending unsolicited emails violates laws like GDPR and CAN-SPAM, resulting in fines and legal repercussions. Ultimately, purchased lists contain low-quality leads, wasting resources and potentially damaging brand reputation, highlighting the importance of building email lists organically through opt-in methods.

Key opinions

  • Damaged Sender Reputation: Purchased lists lead to high bounce rates and spam complaints, severely damaging sender reputation and deliverability.
  • Low Engagement: Recipients on purchased lists are unlikely to be interested, leading to low open rates, click-through rates, and conversions.
  • Legal Violations: Using purchased lists can violate anti-spam laws like GDPR and CAN-SPAM, resulting in fines and legal repercussions.
  • Poor Quality Leads: Purchased lists often contain outdated, invalid, or uninterested leads, negatively impacting overall marketing ROI and revenue.
  • Wasted Resources: Focusing on purchased lists diverts resources from building a quality, engaged audience, wasting time and money.

Key considerations

  • Build Organic Lists: Focus on building email lists organically through opt-in methods to ensure recipients are genuinely interested and engaged.
  • Comply with Laws: Ensure email marketing practices comply with anti-spam laws like GDPR and CAN-SPAM to avoid legal penalties.
  • Monitor Sender Reputation: Regularly monitor sender reputation metrics (bounce rates, spam complaints) and take corrective action as needed.
  • Focus on Engagement: Prioritize email content and targeting to maximize engagement and provide value to subscribers.
  • Protect Brand Reputation: Avoid practices that can damage brand reputation, such as using purchased lists and sending unsolicited emails.
Marketer view

Email marketer from Sendinblue explains that using purchased email lists can violate anti-spam laws like GDPR and CAN-SPAM. Sending unsolicited emails to individuals without their consent can result in hefty fines and legal repercussions. Building your email list organically through opt-in methods is crucial for compliance and maintaining a positive sender reputation.

July 2022 - Sendinblue
Marketer view

Email Marketer from G2 shares that purchased lists do not consist of interested leads or people who know your company. Thus, engagement rates are significantly lower, as people are likely to ignore or delete emails from an unknown source. This impacts overall marketing performance.

April 2021 - G2
Marketer view

Email marketer from Email Marketing Forum explains that sending emails to people who haven't opted-in violates the CAN-SPAM act. This can lead to severe legal penalties and fines.

June 2021 - Email Marketing Forum
Marketer view

Email marketer from ActiveCampaign explains that purchased lists often contain outdated or invalid email addresses, leading to high bounce rates. Furthermore, recipients on purchased lists are unlikely to be interested in your offerings, resulting in low engagement and high spam complaints. This negative feedback harms your sender reputation and deliverability.

March 2024 - ActiveCampaign
Marketer view

Email marketer from HubSpot explains that using purchased lists can damage your brand reputation. People who haven't opted-in to receive emails from you may perceive your messages as spam, leading to negative reviews and a loss of trust. Protecting your brand reputation is crucial for long-term success.

October 2022 - HubSpot
Marketer view

Email marketer from Reddit explains that purchased lists are usually full of outdated emails, invalid emails and honeypots. This results in a high bounce rate, immediately raising red flags with mailbox providers and harming sender reputation.

September 2024 - Reddit
Marketer view

Email marketer from Campaign Monitor explains that using purchased lists is a waste of money, time and resources. Instead of focusing on quality and engagement, efforts are spent reaching unresponsive contacts, negatively impacting the overall marketing ROI.

September 2022 - Campaign Monitor
Marketer view

Email marketer from Mailjet explains that purchasing email lists can seriously damage your sender reputation. Sending emails to people who haven't opted-in to receive them can lead to high bounce rates, spam complaints, and being blacklisted by ISPs. This, in turn, hurts your overall deliverability and makes it harder to reach your legitimate subscribers.

December 2024 - Mailjet
Marketer view

Email marketer from Email Marketing Tips Forum shares that leads from purchased email lists are almost always low quality and will unlikely convert. This impacts your sales and marketing revenue.

June 2022 - Email Marketing Tips Forum
Marketer view

Email marketer from Quora explains that emailing people without their consent is unethical and can damage your reputation. Building an email list based on trust and permission is essential for long-term success.

August 2022 - Quora

What the experts say
6Expert opinions

Using purchased email lists is a poor practice that leads to deliverability issues due to several factors. Primarily, it violates email marketing best practices by sending unsolicited emails to recipients who haven't opted-in, leading to low engagement, spam complaints, and potential blacklisting. Experts highlight that major email providers like Gmail and Spamhaus actively flag this activity. Purchased lists also frequently contain spam traps, which severely damage sender reputation. Furthermore, the lack of permission and relevance inherent in purchased lists negatively impacts sender reputation and results in email filtering. The consensus underscores the importance of permission-based email marketing for maintaining a positive sender reputation and achieving successful deliverability.

Key opinions

  • Violation of Best Practices: Purchased lists violate email marketing best practices by targeting recipients without their consent.
  • Active Flagging by Providers: Major email providers like Gmail and Spamhaus actively flag and penalize the use of purchased lists.
  • Presence of Spam Traps: Purchased lists often contain spam traps that can severely damage sender reputation.
  • Lack of Permission and Relevance: The absence of recipient permission and relevance negatively impacts engagement and sender reputation.
  • Filtering Issues: Due to low engagement and damaged sender reputation, emails sent to purchased lists are more likely to be filtered as spam.

Key considerations

  • Focus on Permission-Based Marketing: Prioritize building email lists through opt-in methods to ensure recipient consent and engagement.
  • Avoid Purchased Lists: Refrain from using purchased email lists to prevent deliverability issues and potential penalties.
  • Maintain List Hygiene: Regularly clean and validate email lists to remove invalid addresses and spam traps.
  • Monitor Engagement: Track email engagement metrics (open rates, click-through rates) to identify and address deliverability issues.
  • Build Sender Reputation: Focus on building a positive sender reputation by consistently sending valuable and relevant content to engaged subscribers.
Expert view

Expert from Email Geeks explains that purchased lists cause deliverability issues and aren’t workable within a best practices framework. Thus, there’s not much consultants can do to improve things, given the underlying nature of what’s happening isn’t in line with best practices. Gmail and Spamhaus WANT to flag this kind of activity, and if they “catch” it, the systems are working as designed.

January 2023 - Email Geeks
Expert view

Expert from Spam Resource explains that recipients on purchased lists didn't request the emails, so they're far less likely to open, click or convert. This can drastically lower your engagement rates, which ISPs use to determine whether your email is wanted or not.

October 2023 - Spam Resource
Expert view

Expert from Word to the Wise explains that reputable email providers filter based on engagement, relevance and sender reputation. Purchased lists inherently lack engagement and relevance, thereby damaging sender reputation, thus resulting in filtering.

December 2021 - Word to the Wise
Expert view

Expert from Spam Resource explains that purchased lists often contain spam traps (email addresses that are specifically set up to catch spammers). Hitting a spam trap can severely damage your sender reputation and lead to deliverability problems.

November 2021 - Spam Resource
Expert view

Expert Laura Atkins from Word to the Wise explains that purchased lists mean you don't have permission to email those recipients. Sending unsolicited emails can result in spam complaints, which hurt your deliverability and can lead to blacklisting.

June 2021 - Word to the Wise
Expert view

Expert from Email Geeks suggests that the issue sounds like a problem between the client and Qualtrics. He says Qualtrics is playing with fire if they allow purchased lists because any one of their customers could ruin deliverability for everyone.

September 2021 - Email Geeks

What the documentation says
4Technical articles

Using purchased email lists is detrimental to email deliverability and violates established policies across major email platforms. Google Postmaster Tools indicates that sending unwanted email negatively impacts sender reputation, leading to spam filtering or blocking. Spamhaus warns that purchased lists can result in IP address blacklisting, preventing email delivery to numerous ISPs. Microsoft emphasizes that lack of opt-in increases the likelihood of emails being flagged as spam, impacting inbox placement. Amazon Web Services explicitly prohibits the use of purchased lists, with non-compliance resulting in service suspension. All sources point to the importance of building a positive sender reputation through permission-based email marketing for successful deliverability.

Key findings

  • Negative Impact on Sender Reputation: Sending unwanted email from purchased lists degrades sender reputation, leading to spam filtering or blocking.
  • Risk of Blacklisting: Using purchased lists can result in IP address blacklisting, preventing email delivery to numerous ISPs.
  • Increased Spam Flagging: Lack of opt-in with purchased lists increases the likelihood of emails being flagged as spam.
  • Violation of Service Policies: Major email platforms like AWS prohibit the use of purchased lists, resulting in potential service suspension.

Key considerations

  • Build Permission-Based Lists: Prioritize building email lists through opt-in methods to ensure recipient consent and engagement.
  • Maintain a Clean IP Address: Avoid practices that can lead to IP address blacklisting, such as using purchased email lists.
  • Adhere to Email Best Practices: Follow email best practices, including obtaining consent and sending relevant content, to improve inbox placement.
  • Comply with Service Policies: Adhere to the acceptable use policies of email platforms to avoid service suspension.
Technical article

Documentation from Amazon Web Services explains that using purchased email lists violates their Acceptable Use Policy. AWS requires users to only send emails to recipients who have explicitly opted in. Failing to comply with these policies can lead to suspension of email sending privileges.

October 2024 - AWS
Technical article

Documentation from Google Postmaster Tools explains that sending unwanted email can negatively affect your sender reputation. A low sender reputation can cause your messages to be delivered to the spam folder or blocked entirely. Building a positive sender reputation requires sending emails that recipients want and engaging with.

October 2021 - Google Postmaster Tools
Technical article

Documentation from Spamhaus explains that using purchased email lists can lead to your IP address being blacklisted. Spamhaus maintains a database of IP addresses known for sending spam, and if your IP is listed, your emails may be blocked by many ISPs. Maintaining a clean IP address is essential for email deliverability.

September 2023 - Spamhaus
Technical article

Documentation from Microsoft explains that they use a variety of factors to filter email, including sender reputation, content, and user complaints. Sending emails to recipients who haven't opted-in can increase the likelihood of your messages being flagged as spam. Following email best practices is crucial for ensuring your emails reach the inbox.

June 2022 - Microsoft