Why do emails appear in Gmail mobile app spam but not desktop, and how to fix?
Summary
What email marketers say11Marketer opinions
Email marketer from SparkPost Blog describes the importance of warming up IP addresses before sending high volumes of email. This involves gradually increasing the volume of emails sent to build a positive reputation with ISPs.
Email marketer from Litmus Blog recommends testing emails across different email clients and devices to ensure they render correctly and avoid being flagged as spam. They suggest using tools like Litmus to preview emails in various environments.
Email marketer from Mailjet explains that sender reputation is crucial for deliverability. They advise maintaining a clean email list, engaging with subscribers, and avoiding spam traps to build a positive sender reputation.
Email marketer from Quora suggests that Gmail's spam filters may behave differently between the desktop and mobile app due to different algorithms or update cycles. He advises checking your desktop filters, ensuring your email content isn't spammy, and testing with different email clients.
Email marketer from Email Hippo Blog explains that inbox placement depends on factors like sender reputation, email authentication (SPF, DKIM, DMARC), engagement rates, and spam complaints. They recommend monitoring these metrics to identify and address deliverability issues.
Email marketer from Validity Blog (formerly ReturnPath) explains the significance of maintaining a clean email list by removing inactive subscribers and addressing hard bounces. This improves sender reputation and deliverability.
Email marketer from Neil Patel's Blog emphasizes the importance of using a reputable email service provider (ESP), warming up your IP address, and segmenting your email list to improve deliverability and avoid spam filters.
Email marketer from SuperOffice Blog highlights the benefits of segmenting email lists based on demographics, behavior, and engagement. Targeted emails are more likely to be opened and less likely to be marked as spam.
Marketer from Email Geeks shares experience with high volume spam campaigns where Google proactively removes unread messages from the inbox based on user feedback.
Marketer from Email Geeks confirms that clearing the cache solved the issue.
Email marketer from SenderGuardian Forum suggests that Gmail's mobile app might use a more aggressive filtering system or a different set of rules, especially if your IP address has been flagged or if your emails are not properly authenticated. Check your sender score and make sure DKIM and SPF are configured.
What the experts say3Expert opinions
Expert from Email Geeks suggests clearing the cache and refreshing the page or trying Ctrl + F5.
Expert from Spam Resource highlights the critical role of proper email authentication (SPF, DKIM, DMARC) in preventing emails from being flagged as spam. They emphasize that without proper authentication, ISPs and email providers may be more likely to filter your emails, particularly on mobile devices where filtering may be stricter.
Expert from Word to the Wise explains that different spam filtering behaviors between mobile and desktop can be influenced by various factors, including the use of different blacklists, varying user behavior analysis algorithms, and the potential for more aggressive filtering on mobile devices due to resource constraints. She suggests ensuring proper authentication, monitoring sender reputation, and testing email rendering on both platforms.
What the documentation says4Technical articles
Documentation from DMARC.org explains how to implement Domain-based Message Authentication, Reporting & Conformance (DMARC) to protect your domain from email spoofing and phishing attacks. It outlines the steps for creating and publishing a DMARC record.
Documentation from RFC Editor provides the technical specification for Sender Policy Framework (SPF) records, which help prevent email spoofing by verifying the sender's domain. It details the syntax and usage of SPF records.
Documentation from Google Support explains that emails may land in spam due to sender reputation, email content, authentication issues, or recipient filters. Google recommends checking sender reputation using Postmaster Tools and ensuring proper authentication setup.
Documentation from Microsoft explains that to keep emails out of junk folders, ensure you're using a dedicated IP address, your domain is registered correctly, and your email content adheres to best practices. Regularly review and update your mailing lists.