Why are Yahoo and AOL email engagement and delivery rates dropping?

Summary

Email deliverability to Yahoo and AOL is experiencing a decline due to a complex interplay of factors. Stricter spam filters, evolving filtering algorithms that prioritize user engagement, and content analysis contribute significantly. Maintaining a positive sender reputation through proper authentication (SPF, DKIM, DMARC), good list hygiene (avoiding inactive or invalid addresses), and minimizing bounces and complaints is crucial. Additionally, deceptive subject lines, lack of mobile optimization, and sudden spikes in sending volume can negatively impact delivery rates. External factors such as Yahoo and AOL's declining market share may also lead ESPs to deprioritize deliverability efforts specifically for these providers. Utilizing feedback loops to identify and remove users who mark emails as spam, monitoring and adapting to algorithm changes, and paying attention to sending habits are also vital.

Key findings

  • Stricter Spam Filters: Yahoo and AOL are employing stricter spam filters, requiring senders to adhere to best practices.
  • Engagement-Based Filtering: User engagement metrics (open rates, unsubscribe rates) strongly influence filtering decisions.
  • Content Analysis: Filters analyze email content (URLs, wording, images) alongside reputation.
  • Authentication Importance: Proper authentication (SPF, DKIM, DMARC) is essential for establishing legitimacy and avoiding spam filters.
  • List Hygiene: Poor list hygiene (inactive or invalid addresses) leads to higher bounce rates and penalties.
  • Reputation Impacts: TSS04/5 errors and placement on blocklists indicate negative reputation and decreased deliverability.
  • Mobile Optimization Required: Poor mobile optimization leads to lower engagement and impacts deliverability.
  • ESPs May Deprioritize: ESPs may deprioritize Yahoo/AOL deliverability efforts due to declining market share.
  • Importance of Feedback Loops: Feedback loops help improve delivery rates.
  • Dynamic Algorithms: Evolving filtering algorithms require constant monitoring and adaptation.

Key considerations

  • Implement Authentication: Implement SPF, DKIM, and DMARC correctly on your sending domains.
  • Practice List Hygiene: Regularly clean your email list to remove inactive or invalid addresses.
  • Improve Engagement: Focus on providing valuable, targeted content to improve user engagement.
  • Monitor Reputation: Consistently monitor sender reputation metrics and address any issues promptly.
  • Optimize Content: Carefully review email content (URLs, wording, images) to avoid triggering spam filters.
  • Mobile-Optimize Emails: Ensure emails are optimized for viewing on mobile devices.
  • Warm Up IPs: Gradually warm up new IPs before sending large email volumes.
  • Use Feedback Loops: Utilize feedback loops to identify and remove users who mark emails as spam.
  • Adapt To Algorithms: Continuously monitor deliverability metrics and adapt sending practices to algorithm changes.
  • Improve Sending Habits: Monitor and adjust sending habits to ensure they are considered trustworthy by Yahoo and AOL filters.

What email marketers say
14Marketer opinions

Multiple email marketers have reported a drop in Yahoo and AOL email engagement and delivery rates. This decline can be attributed to several factors, including stricter spam filters, algorithm changes that prioritize user engagement, poor list hygiene, deceptive subject lines, and a lack of mobile optimization. Some suggest that as Yahoo and AOL's market share decreases, ESPs might deprioritize efforts to improve deliverability to these providers. Utilizing feedback loops and gradual IP warming also appear to be important factors.

Key opinions

  • Stricter Filters: Yahoo and AOL are implementing stricter spam filters, impacting deliverability for senders not adhering to best practices.
  • Engagement Focus: Email engagement (open rates, unsubscribe rates) is increasingly influencing filtering decisions.
  • List Hygiene: Poor list hygiene (inactive or invalid email addresses) results in higher bounce rates, leading to penalties.
  • Subject Line Importance: Deceptive or misleading subject lines can negatively affect sender reputation and deliverability.
  • Mobile Optimization: Lack of mobile optimization can lead to lower engagement rates.
  • IP Warming: A sudden spike in sending volume from a new IP can trigger spam filters and negatively impact deliverability.
  • ESPs Prioritization: ESPs might be deprioritizing optimization efforts for Yahoo and AOL due to declining market share.
  • Feedback Loops: Importance of using feedback loops to improve delivery rates.

Key considerations

  • List Maintenance: Regularly clean your email list to remove inactive or invalid addresses.
  • Engagement Strategies: Focus on providing valuable, targeted content to improve user engagement.
  • Authentication: Ensure proper email authentication (SPF, DKIM, DMARC) is in place.
  • Subject Line Optimization: Craft clear and accurate subject lines that avoid spam trigger words.
  • Monitor Reputation: Consistently monitor sender reputation metrics and address any issues promptly.
  • Mobile Friendly: Ensure emails are optimized for viewing on mobile devices.
  • Sending Volume: Gradually warm up new IPs before sending large email volumes.
  • Feedback Implementation: Utilize feedback loops to remove people marking you as spam.
Marketer view

Email marketer from Litmus shares that poor mobile optimization can lead to lower engagement rates with Yahoo and AOL as email users will ignore emails not optimized for their devices. Increase rendering on smaller screens or other devices.

June 2023 - Litmus
Marketer view

Email marketer from ReturnPath (now Validity) talks about importance of using feedback loops to help identify and remove users who mark the email as spam improving delivery rates.

March 2024 - ReturnPath (now Validity)
Marketer view

Email marketer from Neil Patel highlights the role of user engagement in Yahoo/AOL filtering algorithms. He notes that low open rates and high unsubscribe rates can negatively impact deliverability, suggesting senders focus on providing valuable content and segmenting their audience effectively.

August 2024 - Neil Patel
Marketer view

Marketer from Email Geeks reports a 50% drop in Yahoo/AOL engagement starting Friday the 25th and a 3x increase in "mailbox not found" and "mailbox disabled" responses.

April 2022 - Email Geeks
Marketer view

Email marketer from EmailVendorSelection explains that as Yahoo and AOL's market share declines, ESPs may deprioritize specific optimization and troubleshooting efforts related to deliverability to these providers, leading to a perceived drop in performance.

December 2021 - EmailVendorSelection
Marketer view

Marketer from Email Geeks shares that their clients sending to Yahoo/AOL are seeing drastic changes in engagement or are outright blocked by 421/TSS04s.

April 2022 - Email Geeks
Marketer view

Email marketer from Mailjet states that poor list hygiene (e.g., sending to inactive or invalid email addresses) significantly impacts deliverability. Yahoo/AOL, like other major providers, penalize senders with high bounce rates, leading to filtering or blocking.

November 2023 - Mailjet
Marketer view

Email marketer from WordStream explains that decreased deliverability to Yahoo/AOL can be attributed to stricter spam filters, emphasizing the importance of maintaining a clean email list and avoiding spam trigger words to improve sender reputation.

June 2022 - WordStream
Marketer view

Email marketer from Reddit shares that recent changes in Yahoo/AOL's algorithms are prioritizing user engagement more heavily. They advise monitoring sender reputation metrics and adjusting sending practices to align with user preferences, such as sending more targeted content.

February 2024 - Reddit
Marketer view

Marketer from Email Geeks shares that their Yahoo open rates are very deflated and some IPs are temp failing since yesterday, suggesting something weird is going on.

May 2021 - Email Geeks
Marketer view

Marketer from Email Geeks says they've seen an aggressive decrease in engagement since the 24th.

May 2021 - Email Geeks
Marketer view

Email marketer from SendGrid shares the importance of gradually warming up new IP addresses before sending large email volumes to Yahoo/AOL. A sudden spike in sending volume from a new IP can trigger spam filters and negatively impact deliverability.

February 2023 - SendGrid
Marketer view

Marketer from Email Geeks reports a 50% decrease in engagement since Friday and some IPs with TSS04 and TSS05 deferrals, with rolling back sending speed not making a difference.

July 2023 - Email Geeks
Marketer view

Email marketer from HubSpot suggests that using deceptive or misleading subject lines can negatively affect your sender reputation with Yahoo and AOL. Optimize your subject lines to accurately reflect the email content and avoid spam trigger words.

August 2021 - HubSpot

What the experts say
3Expert opinions

Email deliverability to Yahoo and AOL is dropping due to a combination of factors. These factors include reputation issues indicated by TSS04/5 errors, filters reacting to email content (URLs, wording, images), and the constantly evolving nature of Yahoo and AOL's filtering mechanisms. Addressing these challenges requires continuous monitoring, adaptation to algorithm updates, and focus on building a positive sender reputation by reducing bounces and complaints.

Key opinions

  • Reputation Matters: TSS04/5 errors signal a negative reputation, directly impacting deliverability.
  • Content Sensitivity: Yahoo and AOL filters analyze email content (URLs, wording, images) in addition to reputation.
  • Dynamic Filtering: Deliverability is a moving target due to constantly evolving filtering algorithms.

Key considerations

  • Reputation Improvement: Focus on improving sender reputation by minimizing bounces and complaints.
  • Content Review: Carefully review email content (URLs, wording, images) to avoid triggering spam filters.
  • Continuous Monitoring: Continuously monitor deliverability metrics and adapt sending practices to algorithm changes.
  • Sending Habits: Monitor and adjust sending habits to ensure they are considered trustworthy by Yahoo and AOL's filters.
Expert view

Expert from Word to the Wise talks about deliverability as a moving target. They share that Yahoo and AOL's constantly evolving filtering mechanisms make it more difficult to maintain consistent deliverability. They recommends continuous monitoring and adaptation to algorithm updates. It could be from things such as your sending habits.

December 2021 - Word to the Wise
Expert view

Expert from Spam Resource explains that Yahoo and AOL filters are reacting to content as well as reputation and infrastructure. This can include URLs, wording, and images within the email body. Changes here may have an immediate effect on deliverability even if sender reputation is good.

June 2022 - Spam Resource
Expert view

Expert from Email Geeks explains that TSS04/5 errors indicate a reputation issue and the need to focus on building positive reputation, reducing bounces and complaints.

February 2024 - Email Geeks

What the documentation says
4Technical articles

Email deliverability to Yahoo and AOL is significantly impacted by authentication practices and sender reputation. Official documentation emphasizes the critical role of email authentication protocols (SPF, DKIM, DMARC) in ensuring messages are not flagged as spam. Maintaining a positive sender reputation through low bounce and complaint rates, and avoiding blocklists, are also essential for successful delivery. DMARC policies help control how unauthenticated emails are handled, protecting against spoofing and phishing.

Key findings

  • Authentication is Key: SPF, DKIM, and DMARC are crucial for establishing legitimacy and avoiding spam filters.
  • Reputation Matters: Positive sender reputation is essential for maintaining deliverability to major providers like Yahoo/AOL.
  • Unsubscribe Options: Clear and easy unsubscribe options are required by guidelines.
  • DMARC Protection: DMARC policies protect against spoofing and phishing, improving overall deliverability.

Key considerations

  • Implement Authentication: Implement SPF, DKIM, and DMARC protocols correctly on your sending domains.
  • Monitor Reputation: Monitor your sender reputation and address any issues related to bounces, complaints, or blocklists.
  • Easy Unsubscribe: Provide clear and accessible unsubscribe options in all marketing emails.
  • DMARC Policy: Create and enforce a DMARC policy to control the handling of unauthenticated emails from your domain.
Technical article

Documentation from AOL Postmaster highlights the critical role of email authentication (SPF, DKIM, DMARC) in maintaining deliverability. It specifies that unauthenticated emails are more likely to be filtered as spam, and provides technical details for implementing these protocols correctly.

January 2024 - AOL Postmaster
Technical article

Documentation from Yahoo Help outlines guidelines for bulk email senders, emphasizing the importance of authentication (SPF, DKIM, DMARC) and providing clear unsubscribe options. It notes that failure to comply with these guidelines can lead to deliverability issues and filtering.

October 2021 - Yahoo Help
Technical article

Documentation from DMARC.org explains how Domain-based Message Authentication, Reporting & Conformance (DMARC) policies give domain owners control over how email receivers handle unauthenticated emails. Implementing a DMARC policy helps protect against spoofing and phishing, which can improve deliverability rates overall with Yahoo/AOL and other providers.

May 2021 - DMARC.org
Technical article

Documentation from Spamhaus outlines the importance of maintaining a positive sender reputation. This includes managing bounce rates, complaint rates, and avoiding being listed on blocklists. Poor sender reputation can lead to decreased deliverability to major providers like Yahoo/AOL.

January 2024 - Spamhaus