Why are welcome email templates getting higher open rates on Gmail?
Summary
What email marketers say9Marketer opinions
Email marketer from Campaign Monitor details segmenting welcome emails for specific user groups. The segmentation leads to the emails getting higher open rates as it's more useful for the user.
Email marketer from Neil Patel Digital explains that personalizing the subject line can significantly improve open rates, as it makes the email feel more relevant and less like spam. Using the recipient's name or mentioning something specific to them can capture their attention.
Email marketer from Email Geeks shares results of a small test indicating Google Image Proxy grabs the open pixel only when the email is in the inbox and opened by a user.
Email marketer from Email on Acid shares that A/B testing email templates can reveal significant differences in performance. A new template may simply be more appealing to subscribers, leading to higher engagement and open rates.
Email marketer from Litmus shares that the design and user experience of a welcome email can greatly influence its effectiveness. A more visually appealing or user-friendly template can lead to higher engagement and open rates.
Email marketer from Quora suggests that optimized subject lines and preheader text in welcome emails can grab attention. If the new template has improved these elements, it's likely to result in higher open rates due to better visibility and engagement.
Email marketer from HubSpot explains that welcome emails often have higher open rates because subscribers are actively looking for them. They've just signed up and are expecting a confirmation or initial information, making them more likely to open the email.
Email marketer from Mailchimp shares that a well-crafted welcome email series can set the tone for future interactions with subscribers. High open rates might be attributed to subscribers being actively engaged and expecting the email, especially immediately after signing up.
Email marketer from Reddit shares that welcome emails tend to perform well initially because users have just subscribed and are expecting something from the sender. This heightened anticipation leads to higher open rates compared to regular newsletters.
What the experts say7Expert opinions
Expert from Email Geeks shares that the easiest way to measure email size is to send the email, view source in the mail client, copy and paste into a text file, and check the file size.
Expert from Email Geeks suggests analyzing recipient MX or domain, and IPs opening/clicking to identify patterns. They also suggest the original template might have been causing high bulk rates.
Expert from Email Geeks suggests other Gmail-specific reasons to consider, such as email truncation due to size exceeding 102k limit if the tracking image is at the end.
Expert from Email Geeks suggests that if the template is the only difference and the open rate changes are primarily with Gmail, the old template might be recognized as low quality and sent to bulk, while the new one isn't (yet).
Expert from Email Geeks explains that bot activity is unlikely because there's not much reason for bots to open images in emails except for enterprise spam filtering, which wouldn't be prominent on Gmail.
Expert from Spam Resource explains that a strong sending reputation is essential for getting emails delivered to the inbox. Using the new template, along with the relevant sending domain and ip reputation may be affecting the new template open rates.
Expert from Word to the Wise explains that initial inbox placement (primary tab vs. promotions tab or spam) significantly impacts open rates on Gmail. A new template might initially land in the primary inbox due to changes in content or structure, leading to a temporary increase in open rates. This can be attributed to various factors, including Gmail's algorithm adapting to the new template, the template avoiding certain spam trigger words, or the template adhering to Gmail's recommended formatting guidelines.
What the documentation says5Technical articles
Documentation from Google Developers details how Gmail caches images through its proxy servers. Changes in image handling or caching behavior could impact open rates if the tracking pixel is affected. However, typically this should not cause large-scale changes.
Documentation from Google Support explains that Gmail's spam filters are constantly evolving and adapt based on user behavior. If a new template is perceived as more relevant or less spammy by Gmail users, it may initially bypass filters, leading to higher open rates.
Documentation from RFC Editor explains that ensuring correct email header formatting (as per RFC standards) improves deliverability. A poorly formatted header in the old template could have been causing deliverability issues that are resolved in the new template, indirectly boosting open rates.
Documentation from SPF explains that using a Sender Policy Framework records can improve email authentication. Implementing SPF records can result in higher open rates for welcome emails because Gmail recognizes and trusts the emails more.
Documentation from DKIM explains that proper email authentication using DKIM can improve email deliverability. If the new template coincides with improved DKIM implementation, Gmail is more likely to trust the email and deliver it to the inbox, increasing open rates.